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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Practical, accurate advice on complex immigration issues. It is a great alternative to costly lawyers.
The battery in my 2014 Ford Escape needs replacing and the usual auto parts stores that install for free wouldn't install it. They said it was too complicated, so I asked a mechanic on JustAnswer. He told me how to do it, but I am not mechanically inclined. But he said that it should take no more than 1/2 hour. The one auto parts place allows 45 minutes. I think they just didn't want to do it. Called the 3 biggest known auto parts stores and none of them would change it. Glad I talked to him and got a better understanding about the situation.
I have a no start malfunction and I'm doing the repairs myself. I listed the symptoms and what I have done and what I believe I needed, he followed up same day with the specifics I needed. It was truly great and refreshing!
I always worry about my pets and I have many exotic pets so it's not always easy to find a vet at all hours. This gives me a piece of mind until I can get them to a vet.
5 week old puppies got into transmission fluid on Christmas eve. Doc fixed me up with instructions on what to do. Saved the puppies, saved Christmas, saved my sanity!
Christmas Eve day, house full of family, refrigerator not cold. Called site, connected with technician Andy, who called me & walked his step by step how to check possible problems then step by step how to fix refrigerator. We did & it is working perfect, amazing!
My puppy is very badly ill, so the doc. Was so calm and polite with me, and gave me just great advice how to viporize the dog, I would never guess... wish him be our veterinarian, thank u a lot
The vet knew exactly how to help my pup who ate five jingle bells. A couple days later, and the bells passed without incident, and without costly unnecessary bills. Thank you so much for providing this service and emergency advice!
My legal advisor took time to listen... Answered my questions. Guided me through different scenarios. Was very helpful.
I had a question about their monthly subscription fee. The customer service agent, Royce D., that I spoke to could not understand my question, even though it was very simple. "If I cancel my membership, will I continue to be charged?"
I had this question because I had a membership with Just Answer before in a different area. After I canceled my membership, they continued to charge me.
I also saw that this is a popular question on their website - it appears at the top of more than one page. "Why am I receiving a recurring charge even if I am not a member?" or something like that.
The customer care specialist Royce kept giving me different answers, like, "There are no charges on your credit card at this time."? Or "We have verified that you don't want a membership." He was talking about things that had nothing to do with my question! He was also very rude. And when I said "You haven't answered my question," he said, "I have answered your question," and then he marked the support ticket closed.
Either this was the worst kind of customer service, or there's some kind of scam going on here.
ARIC WAS MY TECHNICAL PERSON AND I FOUND HIM TO BE VERY QUICK TO RESPOND TO MY QUESTIONS WHICH I SENT HIM ONLINE. I PAID THE $5.00 ONLINE HELP FEE. I DID NOT SPEAK WITH HIM IN PERSON.
HE WAS VERY HELPFUL RE: MY PARTICULAR PROBLEM AND RESOLUTION.
I AM VERY SATISFIED WITH ARIC. THANK YOU!
My business was in dire need of an IT person to reconfigure and network printer/copier network. I discovered "Jusk Answer" and within 30 minutes the technician remoted in and got me back running. Otherwise, I would have had to pay a larger service charge and wait another day. If I'm ever in an IT jam again, I certainly reach to Just Answer!
For seemingly no reason my refrigerator--a very reliable one for ten years--suddenly switched to OFF--electricity still on, but no cooling. With a frig and freezer full of food, I needed help fast. The technician I was paired with couldn't figure it out at first--we tried several thing that didn't work. But we both persisted, and finally he came up with a solution that reset my refrigerator and saved all my food (this was on a Sunday and I wasn't expecting to find a repairman to come to the house anytime soon). Thank You JustAnswer
Austin was just excellent! His communications were prompt and recommendations were spot on. We tried the trouble shooting ideas he suggested and are waiting for a reply from the home owner on how effective they were. Will definitely use JustAnswer again.
I would have spent 4 weeks trying to figure out or find an answer to my question about my 2001 Jeep Cherokee. Jared was super prompt and responsive, and down to earth and practical with his responses. I highly recommend him and will most certainly be reaching out to him via Just Answers in the future!
Flash player was not working correctly and I needed it to watch video. My consultant had me up and running in minutes. Thanks
He solved several very difficult problems. As an amateur, I was able to several "tricks of the trade". If ever, I have any more computer or printer problems, I would want to use him.
I've chased around looking for an answer to a complicated Corporate / IRS question. A ROYAL PAIN IN THE COLON with time, money, and lousy attitudes! These people are Golden. Instead of racking-up DAYS of expensive research for a tab that will make your teeth fall out, these experts will tell you the answer in minutes, IN PLAIN ENGLISH, for $5! If you have more questions, have a conversation with them by phone for $52. It costs me more to talk to my girlfriend, and without the hassle. BEST DEAL GOING
I'm very happy to solve my questions and in confident manner thanx and answering all my questions and tell me sone advice wat to do next
Ron was a great help! I would definitely talk to him again. I started on the chat and finished up on the phone. It was worth it
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members