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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

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Delaware
1 review
0 helpful votes
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I think I'm not guilty since the detailed help I received from this lawyer. Very helpful. I can help my councel with the investigation properly from all input given from lawyer.

Date of experience: January 8, 2019
Canada
2 reviews
0 helpful votes
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Legal Advice
January 10, 2019

I appreciated the thoroughness of the lawyer to check into a fraudulent issue. Because the situation happened in Canada, she was able to give me good information, but advised me to contact Canadian lawyers to deal with this situation. I was really grateful for the info she supplied.

Date of experience: January 8, 2019
California
1 review
0 helpful votes
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Marty was amazing!
January 10, 2019

I desperately needed a plug for a MBZ. The single plug and wire was severed from the car in an accident. The dealer wanted to sell me the entire harness for $1,100. I tried dozens of other places as well as junk yards but nobody could find that plug. That is, until I called JustAnswer and got Marty. It took a couple of days, but Marty found the plug for me! And it only cost $5.25. It made my day.

Date of experience: January 8, 2019
Canada
1 review
0 helpful votes
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Expertise plus
January 10, 2019

I was very impressed with the determination, focus and expertise that was shown to resolve the problem.

Date of experience: January 8, 2019
Colorado
1 review
0 helpful votes
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Great help
January 10, 2019

Great help. I was at wits end trying to figure out my problem. Even though the help was great I see no further need for the trial member and would like to terminate it at this time. Thanks.

Date of experience: January 8, 2019
New York
1 review
0 helpful votes
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Get in touch with them.
January 10, 2019

I haven't had a chance to do what was adviced due to medical issues but plan to get to what I have to do later in the week.
All my questions were answered promptly and I will be calling them again.

Date of experience: January 8, 2019
Massachusetts
1 review
0 helpful votes
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The service was fast and reliable and the doctor gave me good feedback and answers. He asked clarifying questions that got to the root of the problem and gave me recommendations for medicines to take. He was very helpful

Date of experience: January 7, 2019
California
1 review
0 helpful votes
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I needed an answer to a legal question. My lawyer was Loren. He responded immediately with authority. My concerns and fears were allayed.

Date of experience: January 7, 2019
Ohio
1 review
0 helpful votes
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My wife is very much in LUV with her 2002 x type Vehical. The ride is still comfortable and the sporty look along with the luxury style combination is AWESOME.

Date of experience: January 7, 2019
California
1 review
0 helpful votes
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Moose was a great help and great to work with figuring out the problem. Together we fixed the problem.

Date of experience: January 7, 2019
Australia
1 review
0 helpful votes
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I sell a lot of jewellery I find in estate auctions and off eBay. Sometimes I need a little help with the going trend on certain pieces without having to visit and antique shop. I discovered Just answer and love it

Date of experience: January 7, 2019
Colorado
1 review
0 helpful votes
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I and my tenants are having HOA issues regarding pets in a condominium they rent from me in Colorado. After I sent copies of the Town Codes and the HOA Rules, the attorney quickly responded with a strategy we could use to deal with the HOA. My tenants and I had already read the Codes and felt we were right in our assessment of the situation but was reassuring to have the attorney's input.

Date of experience: January 7, 2019
Arizona
1 review
1 helpful vote
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Ripped Off.!
January 7, 2019

My $5 Question cost me $36
Look for the Fine Print Some where!

Look at Consumer Affairs Complaints!

There are over 1000 + complaints
On this Company!
Maybe it's Time for the FCC to take them
ON! Opps I Forgot they are out due
To ShutDown Trump You $#*!!
This must be a Trump Company

Date of experience: January 7, 2019
JustAnswer S. JustAnswer Rep
over a year old

Hi Paul,

Thanks for reaching out to us about this. We're sorry to hear about any frustration that you experienced in using the site.

Please reach out to us and we're happy to take a look at your account and make sure that any concerns are resolved.

Our Customer Care team can be reached at [email protected] or by phone at 1-800-509-5721. We look forward to connecting with you.

Regards,
JustAnswer Customer Care

Michigan
1 review
0 helpful votes
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Found to be helpful.
January 8, 2019

I had a Vizio TV which went out on me after only 4 Years old. They were able to help me with questions as to why and what may have happened. I felt they saved me some money by not having a TV repair man come to the house. They were polite, very fast in getting to my problem. Very satisfied.

Date of experience: January 7, 2019
California
1 review
0 helpful votes
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Lance was great, talks like a regular "joe" even I could understand! Will definitely try this again when needed!

Date of experience: December 27, 2018
Florida
1 review
0 helpful votes
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85 years of experience tells me to stay away from lawyers. Just answer has just solved that problem. I am very pleasantly surprised. A very complex issue that I knew nothing about was accurately explained in detail within only a few minutes, and it cost only just over $30. I was able to get this matter quickly resolved exactly as my contact suggested. I will now always use Just Answer before I ever try to figure out what to do about anything.

Date of experience: December 27, 2018
Michigan
1 review
0 helpful votes
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Intermittent wiper issue
December 27, 2018

I appreciate the professionalism, time, and thorough review of the issue. The mechanics were kind and curteous and offered a couple different scenarios to fix the issue with complete diagnosis.

Date of experience: December 27, 2018
Florida
1 review
0 helpful votes
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Dr. Stan...
December 27, 2018

So very impressed with Dr. Stan's candor and his being able to provide specific information- relative to my personal situation- rather than the' "party line" that I might expect to receive from other physicians.

Would not hesitate in recommending JustAnswer to others or in using the service again myself.

Date of experience: December 26, 2018
Pennsylvania
1 review
0 helpful votes
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Immediate help!
December 27, 2018

We were desperate for help on Christmas night for our refrigerator and got it right away! Billy, the technician answered our cries for help. We tried everything he suggested. Not only did he diagnose the problem, he gave us the exact part and the price. We ordered the part we needed right away!

Date of experience: December 26, 2018
Australia
1 review
0 helpful votes
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EXCELLENT@!
December 27, 2018

John was extremely helpful & knowledgeable & helped me realise that my problem may have been caused by other factors. He gave me excellent advice & lm sure it has put me on the path to a resolution in my favour!

Date of experience: December 26, 2018