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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

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Massachusetts
1 review
1 helpful vote
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Awesome!
February 22, 2019

This is very helpful! They have a wide range of experts essentially on call to answer any question you have. They are very informative and always extremely detailed.

Date of experience: February 21, 2019
California
1 review
1 helpful vote
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Great service
February 22, 2019

Great service. Our question was answered in detail and we were able to act on the information to help us with our problem. We will tell our family and friends about this service,

Date of experience: February 21, 2019
Norway
1 review
1 helpful vote
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GPS in another state.
February 22, 2019

I got to the Austin airport with my GPS and it couldn't find TEXAS! I asked the expert and he answered that day with detailed information about the handle that problem. Excellent help!

Date of experience: February 21, 2019
Kansas
1 review
1 helpful vote
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I got quick expert advice on some non-profit issues. I got directed to the right forms and the right person at the IRS and have the answers I needed. Thanks

Date of experience: February 21, 2019
Washington
1 review
1 helpful vote
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I had a problem getting schedule L (balance sheet) to balance but all the numbers were correct. JustAnswer found the problem quickly and my tax return was balanced! They were great. I will use them again when I get stuck.

Date of experience: February 21, 2019
California
1 review
0 helpful votes
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The cared
February 22, 2019

The attorney I spoke to provided me very helpful advice. He was very patient and took his time to answer questions.

Date of experience: February 21, 2019
Texas
1 review
0 helpful votes
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Taxes
February 22, 2019

All my questions were answered very professionally.
Took time to explain certain legal wording and explanations which I didn't understand.
Most of all he was very patient cause I would have to continue asking over and over again until I finally understood completely.

Date of experience: February 21, 2019
Canada
1 review
0 helpful votes
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I made the contact, explained my issue, was connected to a technician and in lees than 20 minutes the issue was solved and the system back up and running properly. I would recommend this efficient and effective process to anyone with computer issues. This was solved in much less time then I could of driven to a computer store for assistance.

Date of experience: February 21, 2019
Texas
1 review
0 helpful votes
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My dog had a spot I noticed very late at night and it seemed to be hurting her. The next day was crazy for me so I started to Google what it could be and came across JustAnswer. Within 10 minutes I had it downloaded, signed up and an answer back from a Veterinarian about what it was and how to treat. He even requested that I give him an update in 3 days to make sure everything was going well. I would highly recommend this site!

Date of experience: February 21, 2019
Georgia
1 review
0 helpful votes
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Motor Home LCI Jack Issue
February 22, 2019

Robert was extremely patient with me. Through his diligence we resolved our issue. It was a totally frustrating situation because our "new" 2019 Georgetown XL only had 1,300 miles on her. Thank you so much Robert! The CampbellKids, Ray & Jackie

Date of experience: February 20, 2019
Florida
1 review
1 helpful vote
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No complaints!
February 21, 2019

It works just fine. You might have to wait sometime for an answer, but they do guide us. They are helpful.

Date of experience: February 20, 2019
Missouri
1 review
0 helpful votes
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This is the fastest and most economical way to solving whatever problem that may arise
Unexpectedly. I have used this service twice, both with excellent results.

Date of experience: February 20, 2019
Wisconsin
1 review
1 helpful vote
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I was expecting a response in the morning when I made a distressed question late at night and I got a response in less than 10 minutes no joke! I really felt a lot better and didn't worry as much. Thank you!

Date of experience: February 20, 2019
Guernsey
1 review
1 helpful vote
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Bloody good service
February 21, 2019

I dealt with a guy named Shiva, like a fool I thought we were going to talk on the phone, no you are sent a connection point through the email system, then Shiva just took control of my PC solved the problem in minutes. I am 68years old, yes i am quite handy using a PC but no technician, and for what I call a fairly small fee, Shiva fixed my problem to which I have been putting up with for months. So well using Justanswer

Date of experience: February 20, 2019
Georgia
1 review
2 helpful votes
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Very Thorough
February 21, 2019

I am a 71 year old woman with a dead battery in a 1999 Mercedes. I was searching online to find out how to jump start it because the battery is under the back seat. I got quick, reliable, clearly spelled out information and was able to resolve the problem without too much stress. I needed REAL specific information, and Randall was great with my follow-up question when I needed more help. See some other reviews about being charged. I canceled my membership right away.

Date of experience: February 20, 2019
California
1 review
0 helpful votes
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Help
February 21, 2019

Jason was great was able to advise and fix problem. I had a XP computer and could not figure out why I could not access Itunes. Jason found that Itunes does not support Xp so unable to sign on to account.

Date of experience: February 20, 2019
Tennessee
1 review
0 helpful votes
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After a crazy year of selling my first home, traveling abroad for 3 months and moving to two different states I knew my taxes would be difficult to do myself. I didn't want to spend the money for a C. P. A. To do them so I used the trial offer for JustAnswer. My questions were all answered by tax professionals quickly and accurately. There is an option to call them but it's for $52 more. I just used their online chat. Thanks to the great C. P. A. S there I was able to do my taxes at home for free while only paying a small trial fee for one week here. I would highly recommend.

Date of experience: February 20, 2019
Oregon
1 review
0 helpful votes
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Immigration Question
February 21, 2019

I talked with James an Immigration Lawyer and he was great. I need to renew my green card and apply for naturalization. James was great, he had all the answers. Thankfully he saved me $325 for a phone consultation with a local Lawyer, 3 weeks away. Instead I got my answers for just under $60 today! Highly recommend!

Date of experience: February 20, 2019
California
1 review
1 helpful vote
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I like having a variety of experts that are available at my fingertips. The service is affordable and someone's always available even at odd hours. This website definitely makes me feel but I'm not going about things on my own.

Date of experience: February 20, 2019
Texas
1 review
1 helpful vote
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Steadfast
February 21, 2019

Isaac was patient, professional and educated in helping me resolve my issue. Couldn't have done it without him.

Date of experience: February 20, 2019