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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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A complicated problem which was dealt with methodically and in good time. Very happy with this result.
Zoey knows her stuff and was able to answer my legal question in my state. I would recommend her and would want her to represent me at trial.
My 2006 Subaru had some issues with the variable valve timing mechanism, Gary the Subaru technician was able to narrow down the cause for my mechanical issues. My car is running solid with no hiccups whatsoever. Highly recommended
The vet's honest answer about my dog's quality of life helped me feel better about my recent decision to euthanize my dog. My dog had been living with brain cancer for nearly a year and my family had tried many treatments but it seemed like we had reached the "end of the road" and there was more suffering than joy for my dog. But still, I felt very guilty and wondered if we had done enough. The vet answered my question very quickly and gave me his "what I would do if it were my dog" answer that put my heart and mind at ease with my decision. I appreciated the help today.
I received an answer to my question in a very timely manner. It helped me make a good, sound decision. Thank you!
We're working on an overfeeding problem with my kitties. The vet nurse is sympathetic and responsive and even followed up to see how they're doing. I highly recommend this great resource for fast answers to pet questions/problems!
The person I dealt with was very helpful and pleasant to work with. When I was obvious that I needed further help I was directed to the manufacturer's site and told where to start. Pretty painless actually.
I was concerned my cat needed to go to the vet right away, but it turns out he was marking his territory.
While I do still plan on a vet visit, I saved hundreds of dollars by not rushing him to an emergency room
I booked a phone call which made it possible to ask detailed questions. (I highly recommend this feature).
Never thought I'd review a site like this positively, but I wanted to find out some answers to my legal question asap so I signed up. They connected me almost right away (less than 10 mins) to an extremely experienced attorney who had an in-depth conversation with me for almost 30 mins. In total I only paid $60-ish, it's insanely good! Typically you'd need to look up an attorney, call and book an appointment, and pay 150~300 for an hour. So in comparison, I will continue to use JustAnswer!
Robert was extremely helpful and patient. He gave us the information we needed. He gave us detailed information on what part to buy and where to buy it. He even provided us with a diagram of the toilet showing the part we needed.
Lori was prompt and thorough with her response. Made a reasonable attempt at upselling the service but was still responsive when I declined.
This would be the third of forth time I have reached out to JustAnswer for help. Each time has exceeded my expectations - dramatically - and saved me a ton of money by helping me to troubleshoot and fix a boat motor, washing machine, electric panel, and other items beyond my pay grade. I'm a fan and would encourage others to take advantage of this wonderful, affordable and very helpful resource. Pepper doesn't need fixing, but I'd call you guys if she did.
I call about a liver problem my dog was having. The Vet I was connected to was very knowledgeable and shared a lot of information with me over the course of 37 minutes.
Would recommend this service.
- Had question about previous employment
- Needed 2nd set of eyes to bounce situation
- Employment Lawyer who answered was very thorough in reply. I asked multiple questions.
- Highly recommend this service!
Wanted to find out about a Chinese Jar I purchased decades ago. In less than a day, I had help and the information I needed! Thank you.
Was able to talk to a vet with 19 years of experience after my puppy go into the trash. The professional responded quickly to each of my many questions I had. It's a great service for an amazing price and I'm gonna keep it tucked in my back pocket for future use!
My boyfriend has seizures. Instead of me rushing him to he ER and them just sending him home I got on JustAnswer. The nurse responded very fast and connected me to a doctor. The doctor told me everything I needed to know and answered all of my questions immediately. There is a $5 fee to be connect to the doctor which I rather paid than a high emergency bill! I will use JustAnswer from now on first to avoid the Hospital!
The person I talked to had 35 years in the business and a very good knowledge of the quirks in the detailsalso of the highly unethical ways many such businesses in the field will bilk us out of our money.
He was extraordinarily helpful in changing my entire perspective on our problem, and thus revolutionized our course of action. This very knowledgeable person of deep insight demonstrated his deep caring by his over-the-top sharing and the commitment deepened by his intentional and timely voice.
Afterwards, I told my wife that I had lots of news, and that it was ALL bad. His news, thankfully, spared us from painful suffering from perils worse than we ever imagined.
Ely takes his time and answers all and gives an insight to the legal processes I didn't know. Smart and nice guy
Very helpful and straight talking no nonsense I was very impressed at the speed with which a reply came thanks A++++++
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members