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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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In a matter of minutes my mechanic had solved my problem, cost $0.17 will use Just Answer again. Not too soon I hope.
Very good answer and also very intelligent, hooked up with my computer and fixed my programming issue.
The tech, I think was Nathan, was very helpful and gave me a quick response to my questions. He was honest and led me to pursue the purchase of a new TV instead of trying to fix my old one.
I needed an answer to a business question and came across the website upon Googling the issue I encountered. Easy, fast, efficient and accurate! I would not hesitate to use it again.
I am very glad that your service is international. I'm from Ukraine, came across your site by accident and got very quickly the information I need. Thank you!
I am happy with JustAnswer service. The answer was quickly, informative, professional, and full. Thank you a lot?
This guy was spot on and had a plethora of information and really helped talk me through the issues!
The details of how to sign off on an Executor's role were unknown to me. I had some doubts and fears. Was I about to sign away some important rights? As a beneficiary of my father's WIll, I raised three questions of detail and back came the answer within a few hours: everything I read in my document was part of the standard sign-off procedure. My worries evaporated! I was able to sign the document with my fears under control. Thank you for the clarity and security -- much appreciated!
Received a reply from a lawyer regarding an offer received that a company will not honor. Have contacted the Attorney Generals office as directed and waiting on a reply.
I needed a service manual for my Veracruz, but because they didn't sell enough of them the manual writers didn't make one for it. So I got hold of JustAnswer and they gave me a couple resources and one of them was a hit. Thanks! I just don't care to pay so much for the service since I don't use it very much. That's why only 4 stars.
I reached out with the issue I was having with my dog and they were quick to respond giving me an idea of what was wrong and how to approach it and what to do next. I appreciated the help. They were quick, response time was awesome.
The advice offered was inline as I expected and pointed me in the direction I believe is correct, tho I opted to take truck to a respectable repair shop ( it is a time constraint issue), I do my own repairs if feasible but I manage my finances reasonabley well. Or as I said to the shop manager " I try to know enough to know I don't know enough "lol
This really helped out w our cat, we weren't sure how serious his symptoms were but this cleared everything up and we were able to get him to a vet. He is doing much better now
The Ford Mechanic was very helpful, and was able to help me diagnose my problem. Blower is back up and keeping me cool.
I'd thoroughly recommend this site and Dr Bruce the vet. Very fast and friendly response. My pug pup Obie ate my Samsung Note stylus. As it was early Sunday morning here in Perth, Australia and the local vet was not yet open Dr Bruce advised me to watch and wait
For any signs of vomiting or distress. Very reassuring as I was very worried.
All went well and the parts of the stylus passed through Obie no problem.
Thank you Dr Bruce, much appreciated.
LEON, Asked many questions & advised me correctly.
I wouldn't take the opportunity to pay extra for a phone conversation, however, he was still prompt with his reply's & that was all, I needed.
The technician went through all of my troubleshooting with me. Because of his experience he knew how the oil tank was wired versus what was in my book. Jumpered the leads, alarm stopped. Ordering new tank. Will definitely use this service again
I was in a panic at my cottage because I was alone and my washing machine was threatening to flood the whole place. I couldn't go to sleep without figuring out what was wrong. Austin helped me through it calmly and professionally. I was so grateful. I was able to shut the water off and sleep through the night. Thank you, Austin!
To protect my instrest... but also acknowledge the fact I want to learn also provide assistance to the public...
Doctor didn't even read what i told the main chat agent... Was obvious he had no clue about my symptoms and he rushed me out with a 100% wrong diagnosis. Just sent it and ended chat. I was shocked at how bad the service was! I rarely take time to leave a review unless for exceptional service but this was sooo bad that I had to. So shocked at how little this doctor tried and how quick he rushed me out and ended session.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Harmony,
Thanks for letting us know about this. We definitely want to look into the experience that you had on the site and we're happy to talk to the Doctor that responded to you if needed.
Please reply to our private message here or reach out to our Customer Care team from the Contact Us link on the homepage and we're happy to help.
Regards,
JustAnswer Customer Care