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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,484
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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In a matter of minutes my mechanic had solved my problem, cost $0.17 will use Just Answer again. Not too soon I hope.

Date of experience: July 10, 2019
Illinois
1 review
0 helpful votes
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Very good help
July 10, 2019

Very good answer and also very intelligent, hooked up with my computer and fixed my programming issue.

Date of experience: July 10, 2019
North Carolina
1 review
0 helpful votes
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VERY HELPFUL
July 10, 2019

The tech, I think was Nathan, was very helpful and gave me a quick response to my questions. He was honest and led me to pursue the purchase of a new TV instead of trying to fix my old one.

Date of experience: July 10, 2019
California
3 reviews
0 helpful votes
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I needed an answer to a business question and came across the website upon Googling the issue I encountered. Easy, fast, efficient and accurate! I would not hesitate to use it again.

Date of experience: July 10, 2019
Ukraine
1 review
0 helpful votes
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I am very glad that your service is international. I'm from Ukraine, came across your site by accident and got very quickly the information I need. Thank you!

Date of experience: July 10, 2019
Alabama
1 review
0 helpful votes
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Great service
July 10, 2019

I am happy with JustAnswer service. The answer was quickly, informative, professional, and full. Thank you a lot?

Date of experience: July 9, 2019
California
2 reviews
0 helpful votes
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One call that's all
July 10, 2019

This guy was spot on and had a plethora of information and really helped talk me through the issues!

Date of experience: July 9, 2019
Canada
1 review
0 helpful votes
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The details of how to sign off on an Executor's role were unknown to me. I had some doubts and fears. Was I about to sign away some important rights? As a beneficiary of my father's WIll, I raised three questions of detail and back came the answer within a few hours: everything I read in my document was part of the standard sign-off procedure. My worries evaporated! I was able to sign the document with my fears under control. Thank you for the clarity and security -- much appreciated!

Date of experience: July 9, 2019
Tennessee
1 review
0 helpful votes
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Deceptive Practice
July 10, 2019

Received a reply from a lawyer regarding an offer received that a company will not honor. Have contacted the Attorney Generals office as directed and waiting on a reply.

Date of experience: July 9, 2019
Maryland
1 review
0 helpful votes
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I needed a service manual for my Veracruz, but because they didn't sell enough of them the manual writers didn't make one for it. So I got hold of JustAnswer and they gave me a couple resources and one of them was a hit. Thanks! I just don't care to pay so much for the service since I don't use it very much. That's why only 4 stars.

Date of experience: July 9, 2019
New York
1 review
0 helpful votes
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Help with my dog
July 10, 2019

I reached out with the issue I was having with my dog and they were quick to respond giving me an idea of what was wrong and how to approach it and what to do next. I appreciated the help. They were quick, response time was awesome.

Date of experience: July 9, 2019
Florida
1 review
0 helpful votes
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The advice offered was inline as I expected and pointed me in the direction I believe is correct, tho I opted to take truck to a respectable repair shop ( it is a time constraint issue), I do my own repairs if feasible but I manage my finances reasonabley well. Or as I said to the shop manager " I try to know enough to know I don't know enough "lol

Date of experience: July 8, 2019
New York
1 review
0 helpful votes
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Helped my cat
July 10, 2019

This really helped out w our cat, we weren't sure how serious his symptoms were but this cleared everything up and we were able to get him to a vet. He is doing much better now

Date of experience: July 8, 2019
Arizona
1 review
0 helpful votes
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The Ford Mechanic was very helpful, and was able to help me diagnose my problem. Blower is back up and keeping me cool.

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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Dr Bruce Vet Review
July 10, 2019

I'd thoroughly recommend this site and Dr Bruce the vet. Very fast and friendly response. My pug pup Obie ate my Samsung Note stylus. As it was early Sunday morning here in Perth, Australia and the local vet was not yet open Dr Bruce advised me to watch and wait
For any signs of vomiting or distress. Very reassuring as I was very worried.
All went well and the parts of the stylus passed through Obie no problem.
Thank you Dr Bruce, much appreciated.

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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LEON, Asked many questions & advised me correctly.
I wouldn't take the opportunity to pay extra for a phone conversation, however, he was still prompt with his reply's & that was all, I needed.

Date of experience: July 8, 2019
New Jersey
3 reviews
0 helpful votes
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The technician went through all of my troubleshooting with me. Because of his experience he knew how the oil tank was wired versus what was in my book. Jumpered the leads, alarm stopped. Ordering new tank. Will definitely use this service again

Date of experience: July 8, 2019
New York
1 review
0 helpful votes
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I was in a panic at my cottage because I was alone and my washing machine was threatening to flood the whole place. I couldn't go to sleep without figuring out what was wrong. Austin helped me through it calmly and professionally. I was so grateful. I was able to shut the water off and sleep through the night. Thank you, Austin!

Date of experience: July 8, 2019
Nigeria
6 reviews
1 helpful vote
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To protect my instrest... but also acknowledge the fact I want to learn also provide assistance to the public...

Date of experience: July 7, 2019
California
1 review
0 helpful votes
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Doctor didn't even read what i told the main chat agent... Was obvious he had no clue about my symptoms and he rushed me out with a 100% wrong diagnosis. Just sent it and ended chat. I was shocked at how bad the service was! I rarely take time to leave a review unless for exceptional service but this was sooo bad that I had to. So shocked at how little this doctor tried and how quick he rushed me out and ended session.

Date of experience: June 25, 2019
JustAnswer S. JustAnswer Rep
over a year old

Hello Harmony,

Thanks for letting us know about this. We definitely want to look into the experience that you had on the site and we're happy to talk to the Doctor that responded to you if needed.

Please reply to our private message here or reach out to our Customer Care team from the Contact Us link on the homepage and we're happy to help.

Regards,
JustAnswer Customer Care