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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,487
This company responds to reviews on average within 2 days

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New York
2 reviews
0 helpful votes
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I used the same lawyer over and over to ask questions and get answers and she went over and beyond her means to help me. I will be calling her next week for some more questions to matters I know nothing about...

Date of experience: July 26, 2019
Australia
1 review
0 helpful votes
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Great outcome
July 27, 2019

Very knowledgeable on residential tenancy matters and the matter was resolved re paying rent before a lease is signed

Date of experience: July 26, 2019
Australia
1 review
0 helpful votes
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We had computer malfunction in our RV. Checked it out at a truck workshop and no malfunction could be found as Randal advised on just answer

Date of experience: July 26, 2019
Massachusetts
1 review
0 helpful votes
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I asked a question about investment advisors. The first so called "expert" was totally useless. I rated her low. I was offered another "expert" for free since, I guess, I am a new potential customer. The second guy was GREAT. A TOTAL turnaround from the useless first person. So give it a try. And don't be afraid to say someone stinks.

Date of experience: July 26, 2019
New York
1 review
0 helpful votes
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Peace Of Mind
July 27, 2019

Lane spent all the time which was needed to listen to my questions and advise me accordingly. I would not hesitate to use this service again or recommend it to a friend, well worth the cost.

Date of experience: July 26, 2019
Wisconsin
2 reviews
18 helpful votes
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Couldn't be better!
July 27, 2019

I couldn't be happier with the service I got from JustLaw. It was thorough and timely and RIGHT ON! I now have the knowledge on how to proceed with a legal matter; I will sleep much easier tonight :) Thank you, JustAnswer!

Date of experience: July 26, 2019
Georgia
1 review
0 helpful votes
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The agent listens to your issue, asks questions and responds to your concerns. No pressure and they give you time to do follow up questions.

Date of experience: July 26, 2019
Virginia
1 review
0 helpful votes
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Asked a question on if a land lord could change the locks on the doors and keep you from getting your property out without a legal notice. They lawyer came back to me less than 30 min's with a answer and with other options that i could go and find a lawyer close by.

Date of experience: July 26, 2019
Germany
1 review
0 helpful votes
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Great job!
July 27, 2019

I had a rep on chat for 45 min to help me with my new TV sound is muffled. We went through for me to try to fix and it still is muffled. He told me to take back to store for free replacement because speakers are bad. Thank you to Shahid (Repairman)

Date of experience: July 26, 2019
New York
1 review
0 helpful votes
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Verbal contract
July 27, 2019

I asked a question concerning law involving verbal contracts and got a response in less then 10 minutes! This helped me decide on placing a law suit concerning this matter.

Date of experience: July 26, 2019
Florida
1 review
0 helpful votes
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Dodge RAM fix
July 27, 2019

I asked Just Answer for assistance to add a brake controller to my RAM 1500. The Dodge Mechanic updated my vehicle vin file and gave me instructions on what my dealer needed to do to up grade my computer. My dealer was able to perform the update and did not charge me as all the program was already done. Thank You Just Answer

Date of experience: July 26, 2019
Kentucky
1 review
0 helpful votes
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I needed some answers as to the KD diet for cats with kidney disease, and he provided it concisely and clearly. I now know not to give my cats CD when she has to have KD only. This is a big help when looking for foods that cats having kidney disease can eat. Ellen Lohmeyer

Date of experience: July 26, 2019
Nebraska
1 review
0 helpful votes
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Very helpful
July 27, 2019

I was happy with the information I received. It was quick and useful. The tech seems to know his business and was able to give me info I'm having trouble getting locally. I will recommend this website to others needing info.

Date of experience: July 25, 2019
Illinois
1 review
0 helpful votes
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Great!
July 26, 2019

He asked the right questions and suggestions to resolve my issue. And very patient and courteous to me Did get it resolve by calling Stopzilla. Thanks so much!

Date of experience: July 25, 2019
California
1 review
0 helpful votes
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Outstanding service. Within 24 hours I had what I believe to be a reasonable valuation of my amplifier.

Date of experience: July 25, 2019
Australia
1 review
0 helpful votes
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I had parking light issues, thought I had "dud" globes
Bought new ones, inserted them
Not working, no power at connection
No fuse listed in Benz paperwork, other than Electronic?
Used this service, got an answer referring to SAM unit
Also little trick of closing car kicking it and then later unlocking it, to reset power to the lights
In the meantime I had done this by moving car and locking it, and suddenly noticed the light warning was gone from the instrument cluster...
IT ALL NOW MAKES SOME SENSE TO ME

THE SERVICE COVERED OTHER ISSUES IN SOME WAY RELATED TO ELECTRICAL GREMLINS THAT A FAMILY MEMBER WAS SUFFERING ON HIS BENZ

KNOWLEDGE

GREAT SERVICE
ROY

Date of experience: July 25, 2019
North Carolina
4 reviews
0 helpful votes
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Competent
July 26, 2019

I had a nagging, small computer issue, the kind I think I should be able to solve for myself, but can't.

Within a half an hour, the Just Answer guy swooped in, saw exactly what the problem was, and presto change-o, gave the correct answer the first time. Impressive.

Date of experience: July 25, 2019
Minnesota
1 review
0 helpful votes
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My old car was bad! Ran rough! Matt told me everything I needed to fix it. Now I take his recommendations to my mechanic. Problem will be solved.

Date of experience: July 25, 2019
New Mexico
1 review
0 helpful votes
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They called me and put a pro on the line who solved my connecting issue. Asked the right questions to solve the problem and very quickly.

Date of experience: July 25, 2019
New York
2 reviews
0 helpful votes
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I was looking for estimates on some articles I own. And the experts at JustAnswer were very prompt and totally capable of providing just that. This is a wonderful site, and I wish them well!
Thank you.

However, since this is a service, I can't upload a photograph of a purchased item.

Date of experience: July 25, 2019