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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,487
This company responds to reviews on average within 2 days

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California
1 review
0 helpful votes
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The Vet I talked to was extremely knowledgeable, professional and caring. His advice saved me from taking the puppy I was dog-sitting to a veterinary emergency hospital, which would have done numerous expensive tests. For thirty dollars, I knew exactly how to handle the situation and it worked like a charm.

Date of experience: July 29, 2019
Iowa
1 review
0 helpful votes
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I've started a little side business reselling auction items on line. I am still earning the value of all things old, and this site has been a my life preservior. I have also used the MD with medical symptoms I was experiencing and he was able to tell me about OTC meds that would help. And finally, I drive an unusual car and the mechanic has been pretty spot on when I send in questions about the car. It is really nice to have all these experts in one space, I can access in my living room.

Date of experience: July 29, 2019
New Zealand
1 review
0 helpful votes
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A very difficult challenge involving Office 365 link to Domain Name and like Microsoft they persevered working all angles to Find a Solution.

Date of experience: July 28, 2019
Texas
1 review
0 helpful votes
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JustAnswer Rocks
July 29, 2019

I've been using JustAnswer.com for over a decade for auto mechanical advice. I've never been disappointed. If one mechanic is not knowledgeable with your specific issue your question is seamlessly handed over to one that is.

You must think over your question before posting for best results. The more specific you can be the better. Include any additional troubleshooting you might need and you will not be disappointed. Personally I always select "detailed" answers. I have always been happy with the results.

Date of experience: July 28, 2019
New Hampshire
1 review
0 helpful votes
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Nora is my expert appraiser
She has been so helpful... nice positive friendly and knowledgeable
I started loving anything copper or brass at a very young age
Curious to see what oieces are valued today

Date of experience: July 28, 2019
California
1 review
0 helpful votes
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Blocked call
July 29, 2019

How do I unblock a friends number. I blocked it by mistake. I needed an answer as soon as possible but ti seems like nobody knows how it can be done. This is a concern to me because any one can block someone by mistake.

Date of experience: July 28, 2019
New York
1 review
0 helpful votes
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I coudn't get a lazy, neglectful, drug using, family of 6 out of my home and couldn't afford to get an expensive lawyer to help. JustAnswer gave me the proper paperwork to file and correct rules as per my state to follow so I could start the process myself legally without confrontation and such. Thank you Just Answer!

Date of experience: July 28, 2019
Vicky V.
Idaho
1 review
0 helpful votes
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They were quick and precise and told me exactly what I needed to do. It's a great avenue to take without actually having to hire a lawyer.

Date of experience: July 28, 2019
Canada
1 review
0 helpful votes
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Awaiting second response from lawyer Jeremie. I supplied extra info on my Son's case for visitation Father's rights.

Date of experience: July 28, 2019
New York
1 review
0 helpful votes
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Happy
July 29, 2019

Problem resolvbed very quick i am satisfy thank you relieve a lot of stress off my head i was trying to figure out my sell

Date of experience: July 27, 2019
Canada
1 review
0 helpful votes
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Was getting frustrated trying to install sports app on my tv. Shahid figured out what the problem was and walked me thru activating the hdmi2 port. Thank you!

Date of experience: July 27, 2019
California
1 review
0 helpful votes
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A partner in a housing association was ready to drop a suit, but i needed the language to be sure he would not come back at us in another way. I had my answer in a ffve-minute exchange of emails with the attorney. I was able to end a week of anxiety and have the steps to take and the words to use.

Date of experience: July 27, 2019
Virginia
1 review
0 helpful votes
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Joe was top notch. Walked me through the electrical system with precision guidance and diagrams. My weak link is electrical but Joe had me working through the system like a pro. Found the problem and saved myself 130.00 diagnostic charge. Well worth the 26. Bucks and the 5 dollar sign up fee.

Date of experience: July 27, 2019
Oregon
1 review
0 helpful votes
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My neighborhood decided to hold a street long yard sale during a local event. Needed evaluation of some old glass pieces I wanted to sell the antiques expert has been very helpful and very quick. In fact I am still bugging her and she is quite polite about it.

Date of experience: July 27, 2019
Virginia
1 review
0 helpful votes
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Needed advice and someone to take my week old puppies seriously. Got great advice that worked' so appreciative.

Date of experience: July 27, 2019
Spain
1 review
0 helpful votes
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Had trouble with my email account and Thankfully they helped me out enormously could not ask for better help with sorting my problem out and I am very grateful Thank you.

Date of experience: July 27, 2019
Virginia
1 review
0 helpful votes
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The experts respond quickly. They provide accurate information. Auto experts will supply any needed diagrams or test procedures where needed. They will supply tips and any shortcuts that will help finish the job quickly and correctly.

Date of experience: July 27, 2019
Sweden
1 review
0 helpful votes
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Wow
I was given full assistance and even later directed, to another link, where I could get a list of Lawyers, who could eventually help me. Through the link, that I got, the new Lawyer asked for copies of my particulars for study and to be able to see, my case.
Hopefully, I will get my money back from London based on so-called Asset management.
So grateful, so far so good

Date of experience: July 27, 2019
Ohio
1 review
0 helpful votes
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Quick response
July 27, 2019

I had a question about my Olympus camera; it got answered quickly. Two thumbs up! I have. No problems at all

Date of experience: July 27, 2019
Colorado
2 reviews
0 helpful votes
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I've been online trying to find an answer to my problem and it told me basically the same thing your mechanic told me. Here's the clincher, I couldn't find the Mem box, after I tore the whole seadoo apart, I found it by accident, up in the front of the seadoo. You tube couldn't even help me, getting the box at a point where you could work on it, I found the snap in a place you didn't even know it was there, presto, the box lays flat and you can open it. I finally found the 5 amp fuse, checked it and it was fine, put it back in the fuse holder and the seadoo started right up. I took the fuse back out, wire brushed the spades, moved it in and out of the holder, put everything back together. Everything is good. Thanks

Date of experience: July 26, 2019