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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The lawyer answered my question and was very helpful. Would use this site again if I needed legal advice or help.
So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company and would advise anyone who reads this to not use.
I had paid $5 to have one question answered, this was an offer on their website. I got answer from a professional and was billed $5 immediately, as expected. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? It makes no sense! Anyone with a brain would then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.
I contacted them to ask questions about that form 843, a subject that almost NOBODY knows, but they answer my questions and I could finish and send the form to the IRS! Thank you, JustAnswer!
I reached out to find out what I needed to do to get of debt collectors who harassed me unlawfully, while I don't even owe anyone any money.
The response from Charlene Vorster was immediately, and she explained how these sharks work and what I needed to do. I am very satisfied after getting her answers and explanations and the calmness I got from reading her answers, brought me so much peace in my heart that I was doing the right thing. I would highly recommend people to use this site, quick, professional and on point advise.
I was fortunate in speaking to a courteous and friendly man who had great knowledge regarding my problem. Unfortunately he wasn't able to help me, but he did give me peace of mind and the understanding I needed to put my problem to rest. Thank you, Leon.
In a matter of minutes my mechanic had solved my problem, cost $0.17 will use Just Answer again. Not too soon I hope.
Very good answer and also very intelligent, hooked up with my computer and fixed my programming issue.
The tech, I think was Nathan, was very helpful and gave me a quick response to my questions. He was honest and led me to pursue the purchase of a new TV instead of trying to fix my old one.
I needed an answer to a business question and came across the website upon Googling the issue I encountered. Easy, fast, efficient and accurate! I would not hesitate to use it again.
I am very glad that your service is international. I'm from Ukraine, came across your site by accident and got very quickly the information I need. Thank you!
I am happy with JustAnswer service. The answer was quickly, informative, professional, and full. Thank you a lot?
This guy was spot on and had a plethora of information and really helped talk me through the issues!
The details of how to sign off on an Executor's role were unknown to me. I had some doubts and fears. Was I about to sign away some important rights? As a beneficiary of my father's WIll, I raised three questions of detail and back came the answer within a few hours: everything I read in my document was part of the standard sign-off procedure. My worries evaporated! I was able to sign the document with my fears under control. Thank you for the clarity and security -- much appreciated!
Received a reply from a lawyer regarding an offer received that a company will not honor. Have contacted the Attorney Generals office as directed and waiting on a reply.
I needed a service manual for my Veracruz, but because they didn't sell enough of them the manual writers didn't make one for it. So I got hold of JustAnswer and they gave me a couple resources and one of them was a hit. Thanks! I just don't care to pay so much for the service since I don't use it very much. That's why only 4 stars.
I reached out with the issue I was having with my dog and they were quick to respond giving me an idea of what was wrong and how to approach it and what to do next. I appreciated the help. They were quick, response time was awesome.
The advice offered was inline as I expected and pointed me in the direction I believe is correct, tho I opted to take truck to a respectable repair shop ( it is a time constraint issue), I do my own repairs if feasible but I manage my finances reasonabley well. Or as I said to the shop manager " I try to know enough to know I don't know enough "lol
This really helped out w our cat, we weren't sure how serious his symptoms were but this cleared everything up and we were able to get him to a vet. He is doing much better now
The Ford Mechanic was very helpful, and was able to help me diagnose my problem. Blower is back up and keeping me cool.
I'd thoroughly recommend this site and Dr Bruce the vet. Very fast and friendly response. My pug pup Obie ate my Samsung Note stylus. As it was early Sunday morning here in Perth, Australia and the local vet was not yet open Dr Bruce advised me to watch and wait
For any signs of vomiting or distress. Very reassuring as I was very worried.
All went well and the parts of the stylus passed through Obie no problem.
Thank you Dr Bruce, much appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Romain,
Thank you for letting us know about this. We're sorry to hear about any frustration caused by the membership billing.
It sounds like you accepted a free trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. There is messaging on the payment page about the membership billing and the 7-day trial. As well, we send out several E-mails about the membership benefits during the trial week along with a billing reminder 3-days prior to membership billing being processed.
We have tried to reach out to you publicly and privately several times in the past week and have received no replies from you.
Please reach out to our Customer Care team and we're happy to take another look at your account.
We look forward to hearing from you.
Regards,
JustAnswer Customer Care