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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Doctor didn't even read what i told the main chat agent... Was obvious he had no clue about my symptoms and he rushed me out with a 100% wrong diagnosis. Just sent it and ended chat. I was shocked at how bad the service was! I rarely take time to leave a review unless for exceptional service but this was sooo bad that I had to. So shocked at how little this doctor tried and how quick he rushed me out and ended session.
To educate... and help to inprove and assist the needing... to provide... Truths and happiness... To also hlp... to educate my self also...
The answers I received where immediate and exactly what I wanted. I would recommend this sit and will use it again.
The day I moved into my apartment another resident there stabbed a homeless man to death while I was 30 feet away. The place is also infested with cockroaches and I had signed a one year lease. I spoke with Philip Simmons and he was very patient with me while explaining my rights as a tenant. I was hysterical and felt helpless but he empowered me with the knowledge of the law. I successfully got out of the lease. I would recommend this to everyone! I'm going to become a permanent member. Thank you!
Hello Pamela,
We're so glad to hear that Philip was able to help you get out of that situation and we hope that you're in a much better place now.
Keep us in mind if you or your loved ones ever need any assistance in the future.
Regards,
JustAnswer Customer Care
This is the second time that I have turned to Just Answer for help with our ML320. First time was air conditioning issue and just by replacing a fuse we saved over $900 (estimate from Mercedes' team) This time was wheel alignment when we were told "there is nothing wrong with the car. Meanwhile we started hearing the squeaking sound on the turn, right after the front tire rod was replaced/fixed. Thank you, thank you to your mechanic.
What a great idea for service! I was stuck trying complete a basic renovation project and some specific question that required a structural engineer to answer. Spent a few minutes describing my issue, a couple of follow up questions and within 36-48 hours I had the answer that I needed with very specific information.
My chat with the dentist help me make a decision to extract vs root canal & crown saving me lots of money since i am self insured for dental
When we hadn't heard from our landlord and she claimed she sent our deposit through the mail on the 30th day and yet we were well beyond it. This site helped to say exactly what code to repeat to her. Made her nervous.
I have been a member for over 20 years and I can not even begin to explain how much money JustAnswer has saved me. There is no way to measure the value of their assistance. Helped me with sick puppies when I could not afford to take them to the vet. Helped me win 2 lawsuits on my own with no lawyer. I can take pictures of a rash on a child and receive GOOD perfect advice from a doctor in India. I also used the therapist two times and that also made a huge help. 20 years is a LLLOOONNNGGG time and a lot of fantastic people answering my questions. P.S. AND I ALWAYS LEAVE DECENT BONUSES ESPECIALLY FOR SOME OF MY REALLY LONG QUESTIONS. Most of these people go way out of their way and spend lots of time trying to calm you down and find your answers.
I'm so glad I reached out to JustAnswer to assist with my desktop computer issue. The customer service representative stayed with me until the issue was resolved.
The only criticism I have is that when the conversation between the customer and JustAnswer deals with the customer needing her/his hands such as unplugging and plugging cords in and out of a computer and typing on the computer as well as manipulating a mouse, it would be easier for the customer to speak over the phone with the JustAnswer representative rather than typing back and forth on the website.
Thank you for your help with diagnosing my sister's half feral kitten and the eye problems she was having... your help invaluable and much appreciated!
Experts several of them stayed for hours with me to resolve. The issue with my email problem. I am getting emails today,
I didn't expect much but I was so very pleased with the outcome. A problem I've been struggling with for 2 years was fixed in 20 minutes, with ease and success!
I joined as a new tryout member and got one free phone review, I enjoyed the answer so muchI asked a few things of this site and had great news, found out neat things and had some proof of what I was wondering about. Also a map with locations of what my questions were about,,, that surprised me alot and I was very happy about it. This is a great deal at less then 20 dollars a month, I am sure you will use it more than you know now...
Thank you. I submitted a question and received a quick response. Will definitely recommend to anyone asking
I am very upset with this service and it is total rip off. Do not ever give them your card since they continue charging you even after you requested cancellation.
Hello Branka,
Thanks for letting us know about this experience. We're sorry that you came away feeling this way.
We do message customers about the membership on the payment page where you enter your billing information. In addition, we send multiple marketing and notification messages prior to the billing during the trial.
If you need any further assistance please don't hesitate to reach out to us here or from the help page at: https://www.justanswer.com/help/ and we're happy to help.
Regards,
JustAnswer Customer Care
Read the negative reviews! They automatically charge your card! It's in the fine print. Didn't see it? No worries, they will send you a screen shot of it when they tell you you're not eligible for a refund!
Hello Fed,
Thanks for letting us know about this experience. We're sorry that you came away feeling this way.
As you saw in the E-mail response, we do message customers about the membership on the payment page where you enter your billing information. In addition, we send multiple marketing and notification messages prior to the billing during the trial.
If you need any further assistance please don't hesitate to reach out to us here or from the help page at: https://www.justanswer.com/help/ and we're happy to help.
Regards,
JustAnswer Customer Care
Beware their 7-day trial period. It will automatically month-to-month and charges will be deducted from your credit card! Mine were $46.50 a month! They don't tell you about this automatic membership or anything about the cost.
Hello Janet,
Thanks for letting us know about this experience. We're sorry that you came away feeling this way.
We do message customers about the membership on the payment page where you enter your billing information. In addition, we send multiple marketing and notification messages prior to the billing during the trial.
If you need any further assistance please don't hesitate to reach out to us here or from the help page at: https://www.justanswer.com/help/ and we're happy to help.
Regards,
JustAnswer Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harmony,
Thanks for letting us know about this. We definitely want to look into the experience that you had on the site and we're happy to talk to the Doctor that responded to you if needed.
Please reply to our private message here or reach out to our Customer Care team from the Contact Us link on the homepage and we're happy to help.
Regards,
JustAnswer Customer Care