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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a great experience using it for the first time yesterday when I had a question for a veterinarian. The vet that I was paired with gave me a detailed explanation that has helped my lil dry coughing kitty already.
He answered my concerns and questions whether seniors receiving social security benefits will receive a stimulus check.
I had a complicated set up and I was very much helped. I have an iMac and could not find on my own the correct setup. THANKS!
Mr. Willie Albert Scroggins of Tuskegee, Alabama and Facebook fame, was asked by a friend to locate a company that would authenticate and find a buyer for an original copy of the Declaration of Independence. After many months and many different company reviews, I selected JustAnswer, their credentials and associations with all of the credible national auction houses, JustAnswer and its associates became the over-whelming decision-maker for me to enlist JustAnswer for this very important transaction.
Satisfied with the help I received. If you are wondering if this is legit? I'm telling you yes! The real! Lawyers I spoke with are very informative & if they do not know the answer the will be honest enough to tell you it's not their field of knowledge.
During this pandemic when things are a lot less convenient, my parakeet began displaying signs of distress after caring for her three hatchlings for the last three weeks or so. And since she is not hand tamed, it would have been extremely difficult and stressful for her to try and remove her from the cage, so I tried "justanswer.com". The response was prompt, and the answer was on point and left me with peace of mind. My parakeet is just fine. I am happy that I received an answer from a knowledgeable avian vet quickly and avoided stressing my parakeet out unnecessarily. I would recommend this website for sure.
Ginie was able to access my computer and solve my problem in minutes. Her technical knowledge was extraordinary. Thanks for your expertise!
The professional I was connected with was professional, courteous, and helped diagnose my issue. Nice job. Thank you.
It's very nice to be able to turn to an expert when u have a question Google can't answer & a lot of us either can't afford to or don't have the time to go to a professional with our prob & a lot of times it didn't seem like ur question is a big enough deal to do that either. That's what this site is for. U can just add part a small amount and ask ur question and get on with it life.
When I first sent my question, I thought I would get an answer the next day. But, I was very thank full, that I got a response wright away. Not only did I get a response to my question, but the person that responded had literally paid close attention to details of my message. I say real people because, she really reiterated my message and made me feel like I was not just a question. I'm a real person also, by acknowledging my feelings on the situation. Unlike any other messaging app. I received a call, from a live person. She followed up with me that same day and rest assured me that if I had any other questions or documents I wanted to submit. That they were there for me. Thank you
Our 12 year old dog, Molly, developed wheezing after a walk along the river and we're about 1000 miles from home, so we asked JustAnswer for a vet. Within moments we were involved in a phone conversation with a lovely man who asked many questions, listened carefully to my responses and listened to Molly's breathing while I put the phone to her chest. He recommended Benadryl and that we take her to a local vet if the problem didn't subside within 24 hours. I'm glad to report the Benadryl has worked and Molly is feeling fine again.
My only suggestion for improving the site would be that they ask if you would like a membership before automatically enrolling you. I have used the service twice in four years and am happy to pay for the services used, as they are used, but don't want to pay a monthly charge to be a "member".
Contacted JustAnswer for help. The response was immediate and accurate! Recommend this service very highly! Daniel
Unable to take my dog to the vet for a possible tooth infection because of the Coronavirus issue, i needed to find out if i could safely give her human Clyndamycin. Once we determined her size and dosing, all has turned out well and i super super THANK JustAnswer for their assistance! They were fast, polite, and educated!
The gentlemen who worked on my computer solved it and was very patient with me and knew what he was doing. I am very grateful that he got my printing machine working. It would not have happened without his knowledge of knowing what he was doing to correct the situation. Thank you, Thank you, Thank you.
My idea of a good company... is the company of clever, well-informed people, who offer a great deal! The USA is turning into a police state! Bottom line? This is a good place to gain the knowledge you need to avoid being defeated. Excellent value, for priceless information. Legal advice with no limit of questions, and no time limits. Great bargain for EVERYONE!
Hank was very knowledgeable together we went threw a list of things I tried which amazed him but with his professionalism was able to pin point the items I needed within a 3 minute period amazing. This saved me a lot of money and time that would have been wasted. Thanks Hank!
A simple answer to a simple problem. I needed to know which forms to file to the Colorado Court of Appeals.
In isolation with no where to go, we as seniors got online for help. We were frantic about our puppy heaving and throwing up. Prompt and excellent response allowed us to fix the problem and relax. Thank you so so much.
I purchased a set of Bose QUIETCOMFORT 35 ll Headphones with the hopes of pairing them to my 2009 Panasonic TV. We work hard on this issue without results. Finally I asked about finding a new TV that would meet my needs and Samsung Bluetooth with strong connectivity was recommended. So this is the TV I will purchase. My consultant was wonderful staying with me from the beginning until the end.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members