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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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Fast and Accurate
April 16, 2020

A simple answer to a simple problem. I needed to know which forms to file to the Colorado Court of Appeals.

Date of experience: April 16, 2020
Canada
1 review
0 helpful votes
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Life Saving
April 16, 2020

In isolation with no where to go, we as seniors got online for help. We were frantic about our puppy heaving and throwing up. Prompt and excellent response allowed us to fix the problem and relax. Thank you so so much.

Date of experience: April 16, 2020
Virginia
1 review
0 helpful votes
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I purchased a set of Bose QUIETCOMFORT 35 ll Headphones with the hopes of pairing them to my 2009 Panasonic TV. We work hard on this issue without results. Finally I asked about finding a new TV that would meet my needs and Samsung Bluetooth with strong connectivity was recommended. So this is the TV I will purchase. My consultant was wonderful staying with me from the beginning until the end.

Date of experience: April 16, 2020
Indiana
1 review
0 helpful votes
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Where's my stimulus check status regarding my refund will I get a stimulus check if I'm eligible for a stimulus check and I should because I file taxes for 3 years when I use to work At taco bell

Date of experience: April 15, 2020
Nevada
1 review
0 helpful votes
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Awesome service
April 16, 2020

My experience was very wonderful. The staff is friendly and very knowledgeable and they help me with my question and gave me some great answers and I was able to make a better decision who is going to be in my life. It was pretty quick service and they all help me find the answers I needed to continue my search.

Date of experience: April 15, 2020
Arizona
1 review
0 helpful votes
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Super Attorneys! All my family's concerns we're answered in a really quick fashion by Super Great Attorneys!

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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Sweet
April 16, 2020

They made me feel better about all the $#*! going on. There are days when I just wanted to quit but after just answer told me my rights as an employee my employer saw a change in me and backed off. I gained the confidence I really needed

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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Great service
April 16, 2020

Great service from a professional vet, with very fast replies. Most definitely worth the $5 and was very simple to use.

Date of experience: April 15, 2020
Ohio
2 reviews
0 helpful votes
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I recommend Just Ask. No matter the problem you can get help. I will rejoin as soon as we all are free again or sooner I need be. They were very Fast and efficient. Did so much to solve my problem Highest Rating possiable and do recommend.

Date of experience: April 15, 2020
Michigan
1 review
0 helpful votes
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VERY HAPPY
April 16, 2020

I was having trouble with the voice activation on my A20. I lookup for help and click on JustAnswer and within minutes I had their help.
Within 10 minutes they solve my issue.
Thanks

Date of experience: April 15, 2020
Georgia
1 review
0 helpful votes
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Two tries
April 16, 2020

First tech said that air damper was bad. Installed a replacement and the fridge got even colder. Got connected to a second tech who said that the thermistor was bad. Installed one but it didn't get much better. Second replacement arrived today and will install (perhaps the first one was defective). If no joy with that, then the only other likely candidate is the control board. Easy to install of needed. This may have been a case where calling on a tech might have better served me

But I was able to self-diagnose and replace both the defrost thermostat and defrost time on our freezer.

Guess it's just one of those things.

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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More than great
April 17, 2020

I'm an old guy and find it hard to understand everything your electronic devises can do so when something goes wrong, I'm lost. JustAnswer was more than great as they corrected my problem and got me on my way. The price I paid was more than worth it. Thanks again

Date of experience: April 15, 2020
California
3 reviews
0 helpful votes
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Solution driven Yahoo
April 17, 2020

Outstanding. I got back on line in less than 12 hours.
I am very happy and glad to have them on my side
Thank you very much!
Blessings
Donald Blanchard

Date of experience: April 15, 2020
GB
1 review
0 helpful votes
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Works great for me
April 16, 2020

Very good. I get the good result from the prescription of the doctor. My baby had an issue, but the doctor understood the problem and find the solution. I really appreciate that.

Date of experience: April 15, 2020
Maryland
1 review
0 helpful votes
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Quick and on the Mark
April 16, 2020

Within minutes I was connected to someone who diagnosed my internet issue. It was resolved quickly and easily.

Date of experience: April 15, 2020
California
1 review
0 helpful votes
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Punctual evaluation
April 16, 2020

I appreciated getting a punctual evaluation of a table that came from my grandparents home. Being in my 70's I didn't want to have to take the table somewhere to get appraised.

Date of experience: April 15, 2020
Wisconsin
1 review
0 helpful votes
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My rabbit Peanut Butter has a slight issue. The vet answered promptly. He asked for photos of her skin issue. And told me about products to help. Really nice guy.

Date of experience: April 15, 2020
Massachusetts
1 review
0 helpful votes
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Mr & Mrs
April 15, 2020

Excellent service, friendly & cooperative technician. Very professional.
I would hire him again. Very good patience.

Date of experience: April 14, 2020
Germany
2 reviews
0 helpful votes
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The service works as ad advertised. Everything is easy, fast, and simple to use. The informations is concise and always helpful. Every one of the experts I've delt with were professional and a pleasure to deal with.

Date of experience: April 13, 2020
South Carolina
1 review
0 helpful votes
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Antiques
April 14, 2020

I've enjoyed finding out what my family's antiques are worth! From china cabinets to lamps to bedroom suites! Thanks Nora at JustAnswer!

Date of experience: April 13, 2020