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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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California
2 reviews
0 helpful votes
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Communicating with an actual Certified Mechanic who specializes in your particular vehicle saves so much time and money. It's also nice to have this information in mind before going to your service garage! Highly recommended!

Date of experience: May 14, 2020
Connecticut
1 review
0 helpful votes
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Jenn Air Range
May 16, 2020

My boiler on my range started up by itself. Couldn't shut it off had to disable the element so we could use the range. Your tech said it must be the control board, so if I can find one I'll see if that will fix the problem..

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
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Nora has identified 3 items for me already, and provided reliable value ranges for them. Better than Antiques Roadshow!

Date of experience: May 14, 2020
Canada
1 review
0 helpful votes
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Furnace problems
May 16, 2020

I wasn't in big hurry to fix as it's spring. Thought I would try to fix myself. Furnace would light only once in a while. Tech told me to sandpaper flame rod clean. Problem solved.

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
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Awesome
May 16, 2020

This service I found to be through, questions were answered pictures were sent of issue. I found it o be helpful

Date of experience: May 14, 2020
New York
11 reviews
9 helpful votes
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Awesome doctor
May 16, 2020

I have been speaking to Dr. ALLEYNE And he responds so quickly with every answer to every question that I ask and I could not be happier with his help! It is very much appreciated more than you know.
What a great, great service and I am very impressed with how fast my doctor responds. I wish I could take my puppy to him because he is perfect for me and my puppy!

Date of experience: May 14, 2020
Minnesota
1 review
0 helpful votes
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2nd time around.
May 16, 2020

When I first presented my problem, they wanted an additional $39.99. That was all after paying my trial fee and automatically taking my money out of my bank account for full membership. I wanted my money back, but they refused.

Eventually I got my problem fixed and was very grateful for that. Buyer beware.

Date of experience: May 14, 2020
JustAnswer S. JustAnswer Rep
over a year old

Hi Bette,

Thank you for bringing this to our attention. We apologize for the delay in getting back to you. Experts have the ability to offer additional assistance on the site at an additional fee, but this is completely optional. We also disclose upon the registration that you will be enrolled in a recurring membership with JustAnswer.

We will reach out to you privately to see if we can gather some more information about your concern. We hope to hear back from you.

Oklahoma
1 review
2 helpful votes
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They were able to give me sound advice that corelated with state statutes here in Iowa. They evaluated the facts of both sides, Gave me great advice to not let what they perceived as fraud be tolerated by my landlord. Told me to go beyond small claims to an actual lawsuit based on intentional fraud on his behalf Local attorney agreed. Excellent for me.

Date of experience: May 14, 2020
Canada
1 review
0 helpful votes
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Vet review
May 16, 2020

Overall it was a good experience, my single issue was that the vet specialized in cats. I needed help with my bunny. It also took a long time to actually talk to the vet. It was an hour and when you're scared you're going to loose your pet that feels like a lifetime.

Date of experience: May 14, 2020
New York
2 reviews
0 helpful votes
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Saved me
May 15, 2020

I somehow made my Zoom site inoperable... with 30 minutes until my Zoom class, your helper took over my computer and had it operable in 5 minutes... THANK YOU MORE THAN WORDS CAN EXPRESS

Date of experience: May 13, 2020
Massachusetts
1 review
0 helpful votes
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Great service!
May 15, 2020

Excellent service. Quick and professional! It was painless and taken care of on-line. We were not out of service for more than a half hour.

Date of experience: May 13, 2020
Florida
1 review
0 helpful votes
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Quick and accurate
May 15, 2020

I needed quick legal advice on a time sensitive matter. Access to an attorney was fast and efficient. We had a verbal consult, which was well worth the cost and I was given as much time as needed. Total time for my issue was an hour and the advice was spot on.

Date of experience: May 13, 2020
Minnesota
1 review
0 helpful votes
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Email
May 15, 2020

I was having problems with receiving emails from a certain company. They found the source of my problem and fixed it. I was very pleased with the outcome of my experience with Justanswer.

Date of experience: May 13, 2020
Anne M.
Ireland
1 review
0 helpful votes
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I telephoned Just Answer by mistake. They were so nice & polite & although I wasted their time, they were delightful to me. I don't ever remember such ,lovely people.

Date of experience: May 13, 2020
Arizona
1 review
0 helpful votes
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Fixed my Facebook
May 15, 2020

No help from Facebook or the Internet in general to get my Facebook acct working again after a version update. It was broken!
JustAnswer got me totally fixed in under 30 minutes.

Date of experience: May 13, 2020
Texas
2 reviews
0 helpful votes
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Dr A was great
May 15, 2020

I contacted Dr A. Because of my cat. He advised to have my cat seen by a vet A. S.A. P. and also asked me to let him know what the vet said. He seemed genuinely concerned.

Date of experience: May 13, 2020
Nebraska
1 review
0 helpful votes
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My turtle who's is 13, I've had her since she was an infant, got very sick on a Friday evening. Her vet, the only turtle vet in town, was not on-call due to a situation in his own life. I sent my questions and concerns to Justanswer. Anna replied and gave me instruction including dry docking, lighting rotation, foods to try etc. I followed her advice and prayed my baby would hold on until the vet visit on Monday. I knew she was very sick. The vet diagnosed her with a respiratory infection which Anna suspected. She has antibiotic injections and remains in the animal hospital in my bathroom that Anna helped me set up.
Anna gave me priceless ideas, validated the ideas I had and he we are. The turtle LIVES. The vet doesn't think she's too sick. He does feel she'll recover.
I can't thank Anna enough for the guidance. It calmed me down and I acted. I had to try everything I could. It has been a success so far!

Date of experience: May 13, 2020
Connecticut
1 review
0 helpful votes
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Finally an answer
May 15, 2020

Had difficulty finding an internet site to get a clear answer regarding the government's stimulus payments and their timeliness. Got an answer and now will wait to see if it materializes.

Date of experience: May 13, 2020
Ohio
1 review
0 helpful votes
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Great experience
May 14, 2020

They tried to help me with my internet problem but could not fix it as it is provider problem. Very professional and nice.

Date of experience: May 13, 2020
New Jersey
1 review
0 helpful votes
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So worth the money! I use this for legal advice all the time it's better than $105,000 I spent on worthless "famous" lawyers in Atlanta. They are quick, they are accurate, they provide the best advice. They outdo my lawyers. I couldn't live without them. I'm currently going through a horrible divorce and fraudulent temporary protection order, felony charges. They've saved my life!

Date of experience: May 13, 2020