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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Received anwser
May 16, 2020

I got the information I needed to get the job don on my riding mower, was satisfied with the answer I received

Date of experience: May 15, 2020
Colorado
1 review
0 helpful votes
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It's very difficult during this quarantine time to get through to anyone in any business or even the courthouse to ask a question as I prepare to file divorce papers. Just Answer has been amazing. Quick turn around and clear, precise answers that pertain to the laws in my state. Thank you!

Date of experience: May 15, 2020
New Hampshire
1 review
0 helpful votes
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I am writing a novel and needed legal advice in a situation in which one of the characters badly injured his wife while is was very drunk and caused her to miscarry their unborn child. The story is set in 1900 in Arizona Territory. Instead of dismissing my request, this gentleman (sorry I do not remember his name) took up the challenge and did some research to come up with information for how the husband might have been charged and sentenced. He also said he enjoyed my question and thanked me for it. I am very appreciative of his willingness to go "outside the box" for me. All of this cost me only $5.00 and I was not pressured to pay more. I hope he sees this response.

Date of experience: May 15, 2020
Florida
1 review
0 helpful votes
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Fast Answers
May 16, 2020

I received answers to my questions very quickly and the information was helpful in determining the value of objects
I was insuring in preparation for a long distance move.

Date of experience: May 15, 2020
California
2 reviews
0 helpful votes
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I contacted your online service while waiting to be able to get to a vet. I honestly think that my 7 week puppy was dying right before my eyes. However, your vet tech Joan told me what things to be doing for the puppy until she could get into the vet. It was amazing! My puppy began to actually wake up and start to become responsive. By the time I got her to the vet they told me she was stable and began running tests. If it had not been for Joan I do not think that my puppy would have been able to survive until she was seen by a vet. Thank you Joan!

Date of experience: May 15, 2020
Wisconsin
1 review
0 helpful votes
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Just answer is really great because alot of times i need to just clarify something with a mechanic, I really appreciate being able to do so, and if it gets a little more involved I can throw them some cash for the help. Its a great way to bring expertise and demand for it together in an efficient way so everybody wins.

Date of experience: May 15, 2020
Georgia
2 reviews
0 helpful votes
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Removed stress
May 16, 2020

I was under a lot of stress at the time i contacted just answer for help. It took a while to get set up, but when i got connected to a tech, he chatted with me and listened to my problem, and got me on the right track with my mechanical problem, took a tremendous amount of stress off of me, i am up and and running again thanks to just answer and the tech i chatted with.

Date of experience: May 15, 2020
Canada
1 review
0 helpful votes
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Great Service
May 16, 2020

Just answer has been fantastic. They provide great solution oriented service at a very low cost. I am happy that I decided to use them.

Shawn

Date of experience: May 15, 2020
Montana
1 review
0 helpful votes
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I wanted a quick answer to my question of how much my 3 bisque figurines are worth. Within 2 hours an antiques expert had replied with a description & value. I would use this service again.

Date of experience: May 15, 2020
Michigan
1 review
0 helpful votes
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Great experience
May 16, 2020

I was looking for help assigning a value to several items. The appraiser I worked with gave me helpful information almost immediately. Awesome experience.

Date of experience: May 15, 2020
South Africa
1 review
0 helpful votes
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Dealt with in a professional manner. Great service. Will be upgrading the company's software.

Stay safe.

Date of experience: May 15, 2020
North Carolina
1 review
0 helpful votes
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My 12 year old pit bull got in a fight with a possum, killed and then ate part of it. Her face was scratched and bleeding and she started trembling. The vet on call was great. She gathered information, determined that the trembling was probably a result of an adrenaline rush, so was not concerned. She made suggestions as to how to treat the scratches on her face. The consultation gave me peace of mind and saved me $250, which is the fee for the after-hours animal hospital in my area. Great service!

Date of experience: May 14, 2020
Missouri
1 review
0 helpful votes
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I have a 3 year old cat named Switch who is extremely healthy. He's an indoor cat only. Yesterday morning I noticed that he was having trouble jumping. It was like he had no strength in his back legs. & when he tried to walk he had no control over his back legs. He could stand but wobbled when he walked. Then I noticed that he could not control his bladder & then his bowels. Man I was scared! I called the vet here & asked to take him in as an emergency. They took him in & I had to leave him for the day. I called a couple of times but they still had no answer as to what it was. I was in shock & frantic. So I go to Google & find Ask A Vet. I put in what had happened & it wasn't long before Shellee Roe, a vet, texted me. She asked me a couple of questions, & within 15 to twenty minutes she was able to give me a diagnosis that was pretty much the same that the local vet eventually gave Switch. She was also spot on with what medicines he would need. I was sooo relieved within 20 minutes of texting with her. She also checked back with me today about how he was doing. I really appreciate Ask A Vet & Shellee Roe! Thanks again!

Date of experience: May 14, 2020
Colorado
1 review
0 helpful votes
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Software issue
May 16, 2020

On my home computer, my Comcast email had a new folder appear in mid April and it was accumulating email that was supposed to be in the In Box. Some Emails received in my OUTLOOK just disappeared, right before my eyes, they just faded away. Can I talk to someone at Comcast? NO. I came across Just Answer. Worked with Sandy. She was a whiz. She fixed the issue at Comcast and did a complete check to make sure email was working at Comcast and in Outlook. The price was right and the service was great.

Date of experience: May 14, 2020
Germany
1 review
0 helpful votes
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I can't believe how quick I received responses on my questions, in all types of legal matters both with estate law and personal injury matters. The information I received is useful and It's well worth the cost because you just never know when you will need legal advice. I recommend this site and app to all who need reference from a customer.

Date of experience: May 14, 2020
Natalie R.
California
1 review
0 helpful votes
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Thank you!
May 16, 2020

My dog had some itching and gum discoloration issues that didn't seem life-threatening, but I wanted to make sure it wasn't cancer related..and the vet I spoke with gave me answers I wouldn't be able to find on google by showing him photos and videos of my dog. I'll keep an eye out for changes and take him to an in-person vet if the negative changes he described happened, but he also let me know of medicines I can get for my dog that will help with his main issue of itching, and he let me know why the itching was probably occurring too which was useful and reassuring. It was super cheap and I'll be using this service again if something else happens I need a quick answer for that's not life-threatening. Thank you!

Date of experience: May 14, 2020
California
1 review
0 helpful votes
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Once in a while one needs quick answers to a simple but legal question and you really don't want to take the time and money to take up a lawyer's time in his office. Yes, I do recommend this service in times like that.

Date of experience: May 14, 2020
Patricia A.
Arizona
1 review
0 helpful votes
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Amazon Scam
May 15, 2020

I received a call telling me that the person was a representative of Amazon and that I was going to be charged $77.99 on my account since it had been hacked. They wanted me to open my computer and just follow the instructions on the screen - DO NOT CALL AMAZON - just go through the instructions. The person spoke with a Middle East accent and asked me if I had relatives in Nigeria. I hung up and called Amazon and got Michael T as my expert and he was great, told me it was a scam and really went above and beyond what he needed to.

Date of experience: May 14, 2020
Texas
3 reviews
0 helpful votes
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Called and spoke to the veterinarian about my options and he gave me excellent advice. After finding the bone, I am sure we saved our dog from a serious surgery.

Date of experience: May 14, 2020
Illinois
1 review
0 helpful votes
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Algebra 2 problems
May 16, 2020

The gentleman helping me was amazing. Showed exactly how to figure out the problems, was extremely timely and was able to answer any questions I had. This was the fourth site I attempted to get help. This was BY FAR the most efficent!

Date of experience: May 14, 2020