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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This wasn't the first time I've used JustAnswer though it was the first time I've used it for a computer issue. I admit I was skeptical as I worked in IT for ten years and usually don't find these types of services helpful.
When the tech came on and was familiar with my issue and immediately told me the solution, I was thrilled. I followed their advice and the issue was resolved in 10 minutes or less.
I couldn't believe I got the appropriate level of help and the correct answer to my issue so quickly.
I have found JustAnswer to also provide excellent professionals in other areas such as Veterinary help (when you're terrified your pet is going to die in the middle of the night, they're a godsend)!
I recommend this service to anyone who needs affordable assistance. In my experience, they have the people available to help. Best of luck!
My expert was prompt and his solution was what I needed to fix my issue! I will be able to use the provided advice for future issues with this solution!
My problem had to do with my email being very slow to the point where it would sometimes take half a minute to send or receive. When I called Verizon, thinking that the error was in the Internet, I realized that the problem was with my chrome. Your agent told me what to do and I solve the problem within one minute by clearing out a lot of "garbage" that slowed up the process. Kudos!
Ask about downloading Disney+ to my smart TV, I was told that not all TV's are capable and to purchase either ROKU, Apple Device etc. to connect, I am glad that I ask it saved time trying to download a package that was not available.
Very helpful! Fast detailed information. With his help, I was able to get my car done right and quick!
I was feeling really low and anxious and spoke with a fabulous doctor who reassured me and made me feel safe and calm. A fantastic service, there when I needed them. Couldn't recommend highly enough.
I sent in my question and received an answer very quickly. I was able to ask more questions for clarity and the answer came immediately. Thank you for make JustAnswe available. Worth the money I invested!
This site website is great. They provide swift (on the spot) and excellent advice on legal issues. I needed advice fir a real estate matter (landlord-tenant issues). They responded very quickly and David the lawyer I was given was prompt to write his advice and call me for detailed answer. Very professional. Very helpful. Highly recommended!
Debra the on line lawyer was fantastic, quick reply listen to me vent about my troubles, gave me lots of good advice and awesome web site and contact information. I thought my problems were hopeless until i stumbled upon this web site. Ask for Debra you won't be disappointed trust me!
Great response. On time and very informative. Its very inexpensive and well worth it. The person who helped me seemed like she know what she is talking about
My dog invested several things she most certainly shouldn't have, like heartworm medication and a bottle of Cosequin. Of course it was after hours and my vet was closed. After some screening questions, I was referred to a vet who addressed my fears (he assured me the stuff she got into wasn't poisonous and we didn't have to do anything but hold food for 6 hours.) The piece of mind was priceless.and the dog is fine.
I had multiple Questions involving law-enforcement answered, none worked out but they all should have, if law-enforcement was doing their job, I would recommend this to every single one of my friends time and time again, thank you very much your help wass great..
The lawyer John Melis was concise but thoroughly explained what I needed to do, how to do it and what I should expect from the outcome
I will definitely use this service again and can highly recommend John
Thank you
I had an older TV that would not power up at all, despite following owner manual instructions, resets, etc. I did not know what the problem was, the cost of a repair would be or if I should purchase a new television. Just Answer provided me with an intelligent opinion of what the cause could be and what a historical price for repair might be. When I asked them further for a recommendation based on all the discussion, they then directly suggested I not seek repair and instead shop for a new product as the most economical decision. Despite that, I did have a technician come in to diagnose the problem and he determined what part failed and that indeed a replacement part was no longer available. Conclusion: the TV is dead, the technician only cost me $49 to confirm what JustAnswer provided me in the first place, although without as much technical detail. Just Answer was reliable and responsive in my case. I'm grateful even though I'll miss that old TV.
I had a time sensitive question and the advocate was available immediately and answers were very helpful.
I dealt with 2 different "experts" for a Microsoft problem. I had over 30 exchanges over the same question. They often gave answers that showed they hadn't read my previous message to them. Their responses were often too technical for me to understand. They never solved my problem, and eventually had me do something that screwed up my computer. I had to use Carbonite to restore it
Do not use. Spent $5 and never heard from anyone. Total scam. Do not use this service unless you want to lose money.
Hello J. S.,
Thanks for letting us know about this. We're sorry to hear that you did not receive a reply.
We've reached out to you privately in order to gather more information about your account. We hope to hear back from you soon.
Regards,
JustAnswer Customer Care
Do NOT use Just Answer! I have been waiting 10 minutes for a response and they are ignoring me. I have gotten no help at all! Save your $5 for someone that might actually help you.
Hello Tina,
Thank you for reaching out to us about this. We're sorry for any delay that you've been experiencing.
We've actually been seeing a lot of additional traffic to the site with people seeking assistance for a number of issues in these trying times. Our typical response time is about 8 minutes, but that can vary depending on time of day, volume of questions and the number of Experts that are available to respond. We're happy to take a look at your account to see what happened and take any appropriate next steps.
We will need some more information from you in order to locate your account so we will reach out to you privately to gather that info.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care.
Mike, NCSUNBURST, was extremely helpful. He answered my question about a unique piece I bought from a thrift store very quickly (within and hour). I was very happy to find I had a piece worth 10X what I paid for it!
I received all the answers I needed with with sponsoring my children. Debra answered all my questions without delay. I highly recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas.,
Thanks for letting us know about this. We're sorry to hear about this experience.
We've reached out to you privately in order to gather more information about your account. We hope to hear back from you soon.
Regards,
JustAnswer Customer Care