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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,408
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Great Vet Advice
July 3, 2020

I had 2 separate veterinarians answer my questions. They were very insightful and made sure they gave me good advice. I felt confident and secure about the answers they gave me. Turned out 100% correct diagnosis too.

Date of experience: July 1, 2020
Canada
1 review
0 helpful votes
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Great service
July 3, 2020

They were fast and very detailed on explaining everything would recommend it to anyone who does things on there own or can't afford the crazy prices at the repair shop

Date of experience: July 1, 2020
Texas
1 review
0 helpful votes
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Finance expert
July 3, 2020

Erwin Garcia was awesome to work with and his knowledge is very powerful. Will use again for sure! Just answer is a super service for everything!

Date of experience: July 1, 2020
New York
2 reviews
0 helpful votes
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I utilize Just Answer to obtain quick responses in daily routine which just can't wait for an appointment for misc, concerns not warranting a complete appointment. I find the legal participates are skilled and savey enough to be resourceful in Website user contact. Check it out,

Date of experience: July 1, 2020
Minnesota
1 review
0 helpful votes
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I had two questions for scenarios that I have been dreading about, I was able to get help and peace of mind about what I needed to do. The agents I worked with were able to clarify some things so that I could clearly see the path I needed to take moving forward!

Date of experience: July 1, 2020
Canada
1 review
0 helpful votes
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Great advice
July 2, 2020

The doctor was very thorough and asked a lot of questions some of which I hadn't asked myself yet. He gave me some great advice and was quick to answer all my questions.

Date of experience: July 1, 2020
New York
1 review
0 helpful votes
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I have asked a few different questions on this site about my health and they have been answered pretty fast for the most part. Many of the doctors that attended to me were very attentive and clear. My only complaint is the fee they charge after your week trial is over. $40 is pretty expensive to some people. Wish they had different priced packages. But other than that it's a great site.

Date of experience: July 1, 2020
Singapore
1 review
0 helpful votes
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Once I asked about an issue with my MS Outlook. Well taken care by the technician. Secondly I asked about an issue with my investment. I got good feedback. I am next going to ask from a property lawyer after this review. :) I believe I may get same good results.

Date of experience: July 1, 2020
Ireland
1 review
0 helpful votes
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Wifi
July 1, 2020

My problem not resolved. Soent too long yesterday trying to sort this! I don't have the time answers to same questions gives number of times

Date of experience: July 1, 2020
JustAnswer S. JustAnswer Rep
over a year old

Hello Catherine,

We're sorry to hear about your experience on the site. Sometimes the troubleshooting process can take some time in order to get to the bottom of an issue.

We will reach out to you privately in order to gather some more information about your experience and your account to make sure that everything has been addressed appropriately.

We look forward to hearing back from you.

Regards,
JustAnswer Customer Care

Texas
1 review
0 helpful votes
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Great site!
July 3, 2020

In these very difficult times in which many doctors in my area are not accepting new patients combined with COVID19, your site was very helpful for my health needs. It provided me the information I needed to take care of my injury in a very timely, cost effective and efficient manner. I would recommend this site to anyone with healthcare needs.

Date of experience: July 1, 2020
California
1 review
0 helpful votes
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IRS QUESTIONS
July 2, 2020

Very helpful and patient with me. Very quick responses to the concerns I had. Was quite helpful when repeated questions that I didn't understand.

Date of experience: July 1, 2020
Ireland
1 review
0 helpful votes
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Printer problem
July 2, 2020

I had spent 2 days trying to resolve a printer issue, it took 2 minutes for Just Answer to fix, made my day.

Date of experience: July 1, 2020
Idaho
2 reviews
0 helpful votes
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I posted my question about 2 days ago. I was contacted within a day. The technician that helped me walked me through each step very patiently. He was able to diagnose my issue with just 2 steps. He even gave me resources to help me with taking the washer apart. I was going to cancel my subscription after I was helped, but I decided to keep it due to the professionalism and knowledgeable tech I had.

Date of experience: June 30, 2020
Maryland
1 review
0 helpful votes
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Quick and easy!
July 2, 2020

My helper wrote me simple instructions and never left me until we had completed the procedure. I am not great on a computer and my Kindle is smaller then my lap top. So we were limited on what we could do. And if I needed to to repeat something he told me how to do that too.

Date of experience: June 30, 2020
South Carolina
1 review
0 helpful votes
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Antique Items
July 1, 2020

RAREWARES was my appraiser. She was excellent looking into many old family heirlooms; sad iron, depression glass, porcelain China, and pin wand. She even explained about some of the items. We knew our items were a rare find, but it was a rare find, finding her!

Date of experience: June 30, 2020
Texas
1 review
0 helpful votes
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Awesome Mechanic!
July 1, 2020

Bart was the ford mechanic that answered my question even though it was time consuming. There was a problem with my AC system in my Ford F150. Had tried the typical solutions, but they didn't solve the problem. Emailed with Bart and tried something else. It got down to where it was probably an electrical issue. Bart did the most fantastic job of talking my grandson through testing the fuse box and wires which diagnosed the problem. It was time consuming but Bart didn't rush us which we really appreciated. I will bring all of my truck problems to Bart!

Date of experience: June 30, 2020
California
1 review
0 helpful votes
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Mechanic
July 1, 2020

Great information and very quick response. The AI was actually accurate and informative as well. Only problem is that it gives an option for a phone call and even though I denied it they wouldn't quick sending me a pop up that I can be called.

Date of experience: June 30, 2020
Tennessee
1 review
0 helpful votes
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Dr. Alaa was more knowledgeable than my specialist on the issue I needed to see him about. I will definitely be using this again.

Date of experience: June 30, 2020
Pennsylvania
1 review
0 helpful votes
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Awesome vet!
July 1, 2020

Fast, simple and easy to understand information. Saved me an office visit. Which is great because my dog gets carsick. Just awesome. I recommend it highly!

Date of experience: June 30, 2020
Wisconsin
1 review
0 helpful votes
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Never again!
June 30, 2020

I would never recommend your company to any one, nor will I ever use it again. I waited hours for an answer to my question and never received an answer. I have already canceled my membership and did not of course receive an e-mail concerning that cancelation. I was very disappointed in your service.

Date of experience: June 30, 2020
JustAnswer S. JustAnswer Rep
over a year old

Hello Yvonne,

We're sorry to hear about your experience on the site. We would definitely like to take a look at your account to see why you didn't receive an answer, nor an E-mail about the cancellation.

We will reach out to you privately in order to gather some more information about your experience and your account to make sure that everything has been addressed appropriately.

We look forward to hearing back from you.

Regards,
JustAnswer Customer Care