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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The online doctor helped me to better understand a diagnosis I was given and what I should do about it
I was having issues with a photographer who took my money and didn't send me the pictures, so I needed to know what steps I was going to take in order to get my money back and the lawyer answered immediately.
Keep up the good work. With the Coronavirus pandemic running rampant across the world, all forms of life need protection and the upmost standards in managing this crisis.
My oven did not stop making a musical note noise that is in the program. I thought I was going to have to purchase a new control panel [about $350]. The technician suggested to try an easy fix first; turn the breakers off for 5 minutes at restart]. Well I did as suggested and it worked. Problem solved.
Happy with service, how with query the experienced and informed responder responded quickly and efficiently with needed answer.
There are so many strata details to know, you basically need a full-time lawyer at a moment's notice. And here is the solution.
I am a new pet owner and although my dogs have a Vet, I chose to consult Just Answer for a second opinion. I followed the Vet's recommendation. One of my dogs has not recovered but she's getting there because she woke up today having more energy and has not vomited. Hopefully she's on her way to recovery but if not I will go the the next recommendation. What I liked was that I didn't have to leave home with two sick dogs and wait in my car while the Vet stepped outside for a consultation.
I heard mainly from RAREWARES, Norma, and Robert. These were very timely on the reviews, and I really appreciate it The only thing I'm not happy with is My membership got terminated a day early with Just-answer before my time was up.
I needed legal questions answered about evicting a tenant in California. All the resources in my county of Sacramento are strictly for tenants, not landlords. I needed help! A friend found this website and within 30 minutes I was done, questions answered! The attorney was amazing. I will use again in the future!
My pets were both having issues and it was helpful to be able to ask questions at a time when I could not see my regular vet in person, as well as after I saw my regular vet, to get second opinions. Some of the vets on this service were more helpful than others so it was very nice that I could ask for another vet to answer my question if I was not happy with the first response that I received. I also liked that you can bookmark the vets that you liked on the service so that you could try to deal with that specific person again for future questions.
When I loss ability to get recorded programs the young gentleman, Josh, solved my problem immediately
You people are very professional and curtious and polite and you don't giveup on us until we are happy you treat everyone like family instead of just another star beside their name I WOULD MOST DEFINITELY RECOMMEND YOU PEOPLE TO EVERYONE
Great help thanks so much for helping me get my AC running as I live in South Carolina and it very hot.
Deb
Tim was very helpful in locating the part I'd been looking for for some time. It looked like it was going to take me days to find it, that's if I was even able to find it, and he did it in a matter of minutes. Thanks again, Tim!
These new computers are very valuable but if your not sure what's what, who do you ask?
They knew just the questions to ask and I was on my mary way within two minutes with the correct answer.
Thanks!
It was a good experience the chap i spoke to was very patient with me (I'm old) and kind... and fixed up my problem which i couldn't do. Thanku
Very good service and would use again as was very helpful and easy to follow
Was campletly lost trying to retrieve forgotten
I got the perfect answer I need and thanks to my lawyer for being so cool and down to earth to answer my questions
Justanswer provided me with fabulous help about a tricky question within minutes of me contacting them. As a vet there are questions that come up that you don't always know, and don't always have your books at hand. I could give my client correct advice in two shakes of a lambs tail. Awesome!
Dr Sarah Brett
Kimberley Vet
Kununurra WA
Beat app ever, I really adore this app. The doctors are very professional and knowledgeable. It was really helpful. If course I recommend this app
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David!
Thank you for your review.
It sounds like you had an excellent experience with the Expert that you spoke with, but it seems like you might have clicked the wrong star-rating. We'll reach out to you privately to see if we can be of any assistance.
Please let us know how we can earn 5 stars from you in the future.
Best,
JustAnswer Customer Care Team