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JustAnswer

4.7

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Solved my problem.
March 22, 2020

Rennan Lui was very detailed in determining the cause of my problem. I could receive emails but could not send them. Finally analysis was that my internet service was blocking the outgoing email somehow. After resetting the router overnight and restarting my computer, the problem was solved. Very good job.

Date of experience: March 20, 2020
Pennsylvania
1 review
0 helpful votes
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JustAnswer Veterinarian responded quickly to a possible issue when my dog ate ant bait traps. DocPaul provided excellent advice and re-assurance. Thank you.

Date of experience: March 20, 2020
Virginia
1 review
0 helpful votes
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Very helpful
March 20, 2020

Quick to reply and very informative. Highly recommend to anyone looking for legal advice for any situation

Date of experience: March 20, 2020
Louisiana
1 review
0 helpful votes
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I worked with a very nice lady named Nora. Her responses were professional, complete and detailed. She responded quickly and provided me with the information I was unable to procure locally. Just answer was a brilliant idea. Congratulations on providing a much needed service.

Date of experience: March 20, 2020
Michigan
1 review
0 helpful votes
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Got clear and quick response on proper way to install info fixed my concerns immediately
Response was to me in minutes

Date of experience: March 20, 2020
Canada
2 reviews
0 helpful votes
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I was currently on a new medication that seemed to be giving me daily headaches. I needed to know how to stop the medication because I was feeling really unwell and wasn't seeing my doctor until April. Dr. Bridget was quick, friendly and provided me with the answers I needed. Now I feel confident that I will be able to discontinue this medication for the time being without any problems with withdrawal or interactions with all of my other medications. I would trust Dr. Bridget to help me again with my medical/ drug questions. The headache I was experiencing was bad enough that I didn't want to leave my bed. This way, I got the answers I needed without leaving my room. I could continue to rest and still get the answers I needed. Thank you Dr. Bridget. I will definitely use this service again and tell my family, staff and patients about it.

Date of experience: March 20, 2020
Missouri
1 review
1 helpful vote
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It's great!
March 22, 2020

I've only used it for a few hours just to figure out some things. I can honestly say that it really is any amazing app for anything. The doctors were really sweet and I even asked them for advice that was so out of topic from the question I asked initially. Regardless of it being so different they listened, despite it not being a medical problem. They have helped a lot and actually made me realize a few things. I can honestly say it was worth the $5. Thank you.

Date of experience: March 19, 2020
Michigan
2 reviews
0 helpful votes
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I was being scammed by what I thought was was a pretty Russia girl. The lawyer that helped me informed me that it it could be a dirty, rotten scam. He was right, and I did get rid of who ever was behind the money asking scammer! I highly advice anyone with a problem to run it across these guys first, they saved me hundreds of dollars... really!

Date of experience: March 19, 2020
Australia
1 review
1 helpful vote
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Dr Perry was super helpful in a stressful time where we would otherwise would have had to go to an after-hours vet which would've cost much more for the same info. Really appreciate this type of service when it's not life threatening but you're still concerned about your pet's wellbeing and comfort and Dr. Perry was able to give us some peace of mind and some things to get us through the night before getting long-term treatment/solution the next day. Thank you!

Date of experience: March 19, 2020
New Zealand
1 review
0 helpful votes
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Excellent
March 20, 2020

Nora did the business!
Provided the answers as required.
Will use again.
Very knowledgeable and quick.

Date of experience: March 19, 2020
Canada
1 review
0 helpful votes
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Telephone Stalker
March 20, 2020

We were receiving calls almost every day from a person in Guatemala. Could not block his calls and asked for any other steps we could take. The lawyer was back with an answer in about 20 minutes. Even though there was nothing they could do because it is not happening in Canada, the response was quick.

Date of experience: March 19, 2020
Ohio
1 review
0 helpful votes
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Password reset
March 20, 2020

I called 3-18-2020 to get a problem fixed. It was fixed. I was charged $39.65 twice for this service. Please check and advise. My name is Stephen Goode and my e-mail is *******@aol.com.

Date of experience: March 19, 2020
Massachusetts
1 review
0 helpful votes
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Art appraisal
March 20, 2020

Found JustAnswer online. Had old Japanese woodblock didn't know anything about. Quick and helpful response. Will use again.

Date of experience: March 19, 2020
Georgia
1 review
0 helpful votes
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Can't Do Without It
March 20, 2020

I have been with Just Answers for over 9 years; and I can say that I can not do without it. It has been so helpful and beneficial to me and my family in all areas. I won a speeding ticket in court with the advice given to me; I did not have to buy a dryer, with the help of them; when my niece was sick, I was told what to do and it helped; when I did not understand a legal issue, they were there to help me; if I was not sure about an etiquette issue, I was given the correct thing to do; I had a dream that bothered me and there was someone to explain it to me. I could go on an on about how Just Answers has been of such tremendous help to me. It is so much worth the monthly fee to be able to get the help and answers I need right then and not have to make appointments or pay for repairs that I can do myself.

Date of experience: March 19, 2020
Florida
1 review
0 helpful votes
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Save time and money
March 20, 2020

My mechanic was very (awsome) thought I was having trans. Problems he told me I had a faulty alternator, didn't seem right to me but put a new alternator and belt on and it's fixed, save me a lot of time and money

Date of experience: March 19, 2020
1 review
0 helpful votes
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I loved it
March 20, 2020

I loved it. I interacted with two different professionals and I loved their patience. They were very accurate. I highly recommend.

Date of experience: March 19, 2020
New York
1 review
0 helpful votes
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Just awesome!
March 20, 2020

Dr. Antoneta is just awesome. At first I didn't know what to expect, but to be honest I'm satisfied with her recommendations. She's compassionate, profesional, and make feel like she really care about my health and is very rare nowadays. She listened to me and answered all my questions. I hope that she could be my physical Dr. 100% satisfied and recommended.

Date of experience: March 18, 2020
Pennsylvania
1 review
0 helpful votes
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Immediate and clear
March 21, 2020

Zoey was great. She explained that it was a scam and gave me the information about how a real email would be titled. She was precise and supportive.

Date of experience: March 18, 2020
Virginia
1 review
1 helpful vote
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I had a closet old old china and glass ware. She was very nice and found the patterns of everything, plus gave me approx worth. Very happy.

+10
Date of experience: March 18, 2020
Tennessee
1 review
0 helpful votes
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Praveen was wonderful I bought a new printer for my old Mac and spent the better part of the day installing it. Still would not print. My service tech, Praveen, worked with me for half of the next day and was so patient. He continued when I was ready to give up. He finally got the thing to work perfectly. I just need a new computer. He was great. He followed through with emails to make sure it was still working right. He really cared.

Date of experience: March 18, 2020