Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My dog possibly ingested a Tylenol PM. I called for assistance. I received a call back immediately. I was instructed to administer 4 teaspoons of hydrogen peroxide to induce vomiting. I did and there was no evidence of a pill. The time from ingestion to vomiting was 30 minutes.
First time I used this service and will use again if I need help. I spoke to 2 guys and both were great and very knowledgeable. They both listened and then gave suggestions on what to do. They had step by step instructions. My truck is now back to normal. Thank you again guys
Ice maker "bangs" every once in a while when ejecting ice. Jarid has 35+ years working with appliances and gave detailed info on possible problem and fixes. He even sent me a video he made on my specific GE model (purchased in 2016) for removing the icemaker. Great guy and great call. Thanks Jarid,
Customer service was as good as I have experienced in a long, LONG time.
You rarely get minimal service these days. Nobody cares.
I needed urgent advice and assistance regarding a spousal support issue, and the advisor was extremely knowledgeable, responded quickly, and helped me tremendously. It's an ongoing case, therefore, I will be in touch with him again for further advice, as he suggested.
Benjamin helped me with all my concerns. He was caring sympathetic and showed empathy. As a Rn I appreciated him so so much, it was a blessed experience.
The doctor addressed all my concerns and gave me solid advice.
Debra was very patient with me and took the time to answer all of my questions. She was very thorough with me and absolutely amazing. I felt so much better after chatting with her. I cannot express how much her help means to me. 100% recommend Debra.
Thank you once again Debra
Most of my questions were answered. There may never be an answer to the last problem. Thank-you for the help. It was nice to get some help late in the evening.well
Technician said to buy a new TV because it will be to expensive to fix. He told me the problem is probably the power supply board and gave me the number of Samsung. Samsung said it would be expensive to fix because it was 5 years old and the said the can not sell me the part to fix it myself. I ordered the $15 dollar part on e-bay and i will try to fix it myself. If that is the problem i only have to switch out the board.
The person I worked with with professional and very helpful. He communicated in a way that I could easily understand and answered all my questions.
Chirstopher responded with a thorough explanation of the probability of damage to nearby component during the oil change service I received. His response was specific to my Make/Model. He also provided a very detailed accounting of information from Ford regarding repairs, information regarding procedures that should be followed to by technicians to protect them, and the customer, and some helpful information on how to discuss the issue with the shop.
I'm very appreciative of the information Christopher provided.
Tech agreed with my diagnosis and I had the part ordered in 20 minutes. Home Warranty never covers anything that breaks. Useless. $100 for a visit, sometimes to come and tell you in person you're screwed.
Stove just quit. Tested the fuse. Still didn't work. Contacted Just Ask, got connected with a tech who helped me through the diagnostic process. Found out that i have a faulty thermal fuse which i did not know existed. Charles got me organized and will now order the parts.
Wanted information about a ceramic rooster I found at an antiques mall. I wanted to get some background. They answered my quedtions
Requested guidance on how to solve the problem for the milk frother not working after following the advise of technitian but the problem could not be solved with the advise given. Suggested to contact customer service to return the machine for Warranty Repair.
Person I talked to was very respectful, took her time to seek info and give me my best answer. If I need more help I will call back because trust was developed in the way I was treated. She was a really great coustomer service person and helped my so much with my question
It was very good, I need to fix my machine right now & do not have time to answer this. Now I need to go and repair my machine if I can
Yes, as with many the memory of service men and women who gave all in defense of our freedom will slowly dwindle away in obscurity and their sacrifice will be forgotten. Those of us who remain to grief will remember and continue to recall their sacrifice and their memory will endure as a statement to the land of the free defended by the brave.
I've tried to locate the problem on my 2007 Toyota Tundra for a week with no luck.
I reached out to JustAnswer and 10 minutes later, my problem was resolved. Thank you!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account