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JustAnswerReviews 21,261

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Missouri
1 review
0 helpful votes
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Possible ingestion of a Tylenol PM.
December 14, 2025

My dog possibly ingested a Tylenol PM. I called for assistance. I received a call back immediately. I was instructed to administer 4 teaspoons of hydrogen peroxide to induce vomiting. I did and there was no evidence of a pill. The time from ingestion to vomiting was 30 minutes.

Date of experience: December 4, 2025
Texas
1 review
0 helpful votes
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Great experience
December 14, 2025

First time I used this service and will use again if I need help. I spoke to 2 guys and both were great and very knowledgeable. They both listened and then gave suggestions on what to do. They had step by step instructions. My truck is now back to normal. Thank you again guys

Date of experience: December 3, 2025
Arizona
1 review
0 helpful votes
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Icemaker
December 14, 2025

Ice maker "bangs" every once in a while when ejecting ice. Jarid has 35+ years working with appliances and gave detailed info on possible problem and fixes. He even sent me a video he made on my specific GE model (purchased in 2016) for removing the icemaker. Great guy and great call. Thanks Jarid,

Date of experience: December 3, 2025
Massachusetts
1 review
0 helpful votes
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Great service
December 14, 2025

Customer service was as good as I have experienced in a long, LONG time.
You rarely get minimal service these days. Nobody cares.

Date of experience: December 4, 2025
Portugal
1 review
0 helpful votes
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I needed urgent advice and assistance regarding a spousal support issue, and the advisor was extremely knowledgeable, responded quickly, and helped me tremendously. It's an ongoing case, therefore, I will be in touch with him again for further advice, as he suggested.

Date of experience: December 4, 2025
Texas
1 review
0 helpful votes
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Thank you Benjamin
December 14, 2025

Benjamin helped me with all my concerns. He was caring sympathetic and showed empathy. As a Rn I appreciated him so so much, it was a blessed experience.

Date of experience: December 4, 2025
North Macedonia
1 review
0 helpful votes
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Great experience.
December 14, 2025

The doctor addressed all my concerns and gave me solid advice.

Date of experience: December 4, 2025
Canada
1 review
0 helpful votes
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Amazing service from Debra
December 14, 2025

Debra was very patient with me and took the time to answer all of my questions. She was very thorough with me and absolutely amazing. I felt so much better after chatting with her. I cannot express how much her help means to me. 100% recommend Debra.
Thank you once again Debra

Date of experience: December 3, 2025
California
1 review
0 helpful votes
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Helpful
December 14, 2025

Most of my questions were answered. There may never be an answer to the last problem. Thank-you for the help. It was nice to get some help late in the evening.well

Date of experience: December 3, 2025
New York
1 review
0 helpful votes
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Samsung series seven 65 inch tv
December 14, 2025

Technician said to buy a new TV because it will be to expensive to fix. He told me the problem is probably the power supply board and gave me the number of Samsung. Samsung said it would be expensive to fix because it was 5 years old and the said the can not sell me the part to fix it myself. I ordered the $15 dollar part on e-bay and i will try to fix it myself. If that is the problem i only have to switch out the board.

Date of experience: December 3, 2025
Ohio
1 review
0 helpful votes
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SSI Questions
December 14, 2025

The person I worked with with professional and very helpful. He communicated in a way that I could easily understand and answered all my questions.

Date of experience: December 3, 2025
California
1 review
0 helpful votes
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Chirstopher responded with a thorough explanation of the probability of damage to nearby component during the oil change service I received. His response was specific to my Make/Model. He also provided a very detailed accounting of information from Ford regarding repairs, information regarding procedures that should be followed to by technicians to protect them, and the customer, and some helpful information on how to discuss the issue with the shop.

I'm very appreciative of the information Christopher provided.

Date of experience: December 3, 2025
Nevada
1 review
0 helpful votes
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Love This Service! Fixes Every Time!
December 14, 2025

Tech agreed with my diagnosis and I had the part ordered in 20 minutes. Home Warranty never covers anything that breaks. Useless. $100 for a visit, sometimes to come and tell you in person you're screwed.

Date of experience: December 3, 2025
Bahamas
1 review
0 helpful votes
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Bosch stove
December 13, 2025

Stove just quit. Tested the fuse. Still didn't work. Contacted Just Ask, got connected with a tech who helped me through the diagnostic process. Found out that i have a faulty thermal fuse which i did not know existed. Charles got me organized and will now order the parts.

Date of experience: December 3, 2025
Maine
1 review
0 helpful votes
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Mid century rooster
December 13, 2025

Wanted information about a ceramic rooster I found at an antiques mall. I wanted to get some background. They answered my quedtions

Date of experience: December 3, 2025
Sweden
1 review
0 helpful votes
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Delonghi expresso maker
December 13, 2025

Requested guidance on how to solve the problem for the milk frother not working after following the advise of technitian but the problem could not be solved with the advise given. Suggested to contact customer service to return the machine for Warranty Repair.

Date of experience: December 3, 2025
Washington
1 review
0 helpful votes
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I got my answer!
December 13, 2025

Person I talked to was very respectful, took her time to seek info and give me my best answer. If I need more help I will call back because trust was developed in the way I was treated. She was a really great coustomer service person and helped my so much with my question

Date of experience: December 3, 2025
California
1 review
0 helpful votes
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Sorry, I do not have time right now
December 13, 2025

It was very good, I need to fix my machine right now & do not have time to answer this. Now I need to go and repair my machine if I can

Date of experience: December 3, 2025
Arizona
2 reviews
1 helpful vote
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HONOR and REMEMBER BANNER/FLAG
December 13, 2025

Yes, as with many the memory of service men and women who gave all in defense of our freedom will slowly dwindle away in obscurity and their sacrifice will be forgotten. Those of us who remain to grief will remember and continue to recall their sacrifice and their memory will endure as a statement to the land of the free defended by the brave.

Date of experience: December 3, 2025
Sri Lanka
1 review
0 helpful votes
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JustAnswer provided the answers
December 13, 2025

I've tried to locate the problem on my 2007 Toyota Tundra for a week with no luck.
I reached out to JustAnswer and 10 minutes later, my problem was resolved. Thank you!

Date of experience: December 3, 2025