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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Having never navigated Small Claims before, I had a few questions that needed to be answered. The lawyer and I spoke with each other; and even though she was in CA, she looked up the information I needed for NY law. I was also provided with two links that had more information that I can use. She told me what would and what wouldn't benefit me with the judge and put me at ease. I can do this! Prior to this call, I had a question about some antiques. After looking at pictures, the dealer was able to give me honest appraisals. Some I liked, others disappointed me (but that's not his fault). I would definitely use this site again.
Had a further question on my financial status and on sending it to Justanswer lawyer as he was unavailable Debra noted I had not received a reply and stepped in to answer my last question. Again once again many thanks. Again received peace of mind.
Skeptical nvr did appraisal online. Recd professional & detailed assessment in a short amt of time. Would recommend this service to others. Reasonable $ and a definite value. Thank you
Got the answer I needed in minutes, highly recommend. Cost $5 for a week trial membership. Canceled service after I got my answer. Would pay $5 for an answer again.
I'm thoroughly disappointed with the misrepresentation of this. Business. Not only was my credit card debited with £5.00 - despite being informed on live chat confirming my credit card WOULD NOT be. Multiple emails requesting an explanation are repeatedly ignored. No response from this business. Worse than that - I received absolutely no benefit whatsoever post-fraudulent payment! The ‘so-called' technician on the live-chat sent me the link to pay the £5.00 - the minute he flicked the switch - he ditched me and went completely offline... despite multiple attempts I was unable at all to make contact subsequently on the live-chat line. Leaving mr with no further technical support whatsoever. To add insult to injury - I was subjected to fake texts to my mobile phone with links embedded that did not connect to ‘so-called' assistance enabling the set/up of my printer.
I have every intention of uploading this disparaging feedback to every social media and business forum available to me to safeguard others from being duped by such blatant sheer scam-mongering. I shall also be seeking recourse to financial services on the back of false assurances confirming my credit card would not be deducted. Be warned and stay away from this exploitative ‘Robin Hood' tactics business.
I paid my $5 for an answer that was not helpful because the lawyer was not in my state. She basically said I need to find a lawyer in my state. So I logged off i was done. Then I get charged for $60 for a month when I never used the service again. I tried to get a refund but they refused. They have sneaky practices with hidden agreements and I can't believe all these positive reviews are legit. It was completely over priced and not helpful.
Hello Joy,
Thanks for letting us know about this. We're sorry that you weren't happy with the response from the Expert.
We would like to look into your account to make sure that everything has been processed appropriately. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Will charge you $30 a month after promising only $5. They say you have a week to cancel your membership but I was not even given the full week before being charged.
Hello Caroline,
Thanks for letting us know about this. We're sorry for any frustration, and we would like to take a look at your account to see what happened.
If you were charged prior to the end of your trial period, or if there were any other billing issues, we're happy to take the necessary steps to resolve your concerns.
We will reach out to you privately to gather the necessary account information.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I was charged $594 for 9 months "membership" when I did not sign up for these payments. If you don't close your account you fall into their automatic deductions, $594. I just didn't think this could happen to me.
Robert Rushford Melbourne Australia
Hello Robert,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
This company is a disgrace. Literally living up to all the negative stereotypes about sleazy lawyers. They will scam you into giving them your card details for "free trials" or something similar, and then end up charging 50£ monthly subscription for services you don't use. Shameful
Hello Matej,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
After being in a chat room with a so-called expert who kept cutting and pasting pieces of the manual (which I had already read), I was told I could speak with an expert for $26 dollars. I agreed, but was told there was no expert available. After getting no useful information at all, I was charged the $26 for the call that never happened, PLUS a $46/month membership fee that i was never informed about and never agreed to. I currently have a complaint with the California BBB and my credit card company. This is a scam. Stay away.
Hello John,
Thank you for reaching out to us about this. We're sorry for any frustration that you experienced.
If you never received the call that was offered then we can definitely issue a refund for the charge. As well, we can take a look at your membership status.
We've reached out to you privately to gather some more information about your account. We look forward to working with you to resolve your concerns.
Regards,
JustAnswer Customer Care
Very useful service... i highly recommend using this service. Very quick to respond to questions asked with useful information.
I fix a lot of different things especially cars, boats and home projects. Previously I was a ASE certified mechanic and had diagnostic software at my disposal and had daily experiences to remember. Now, I ask a question and get really good answers that save me time and money. I just pay the monthly fee which I have saved several times over and I have no issue to ask any question that I want anytime. The answers typically are very prompt and accurate. If you need a lot of answers do the monthly and it will pay off.
The expert I have dealt with has always been quick to respond. I have used this site 3 different times. Would recommend it no matter what your need is.
Just Answer is an Awesome site. You ask your question... They ask you a few questions about your situation. They respond quickly and with accurate answers.
Sushil was very helpful and a delight to work with. Will call him again if necessary.He knew exactly what our problem was.
Had one question i couldn't get a straight answer to and it was answered in minutes, thank you so much.,
The service is fantastic. And their solutions are great. I am well pleased with the suggestion. It worked well. Thank you so much.
I decided to try this service to get a second medical opinion about a wrist injury. The "expert" M. D. hand specialist identified himself only as "Doctor", which is about as anonymous as it gets. He wouldn't share any info on his identity or his credentials. He just suggested I cancel the membership if I didn't like working with an anonymous "expert". Why anyone would pay for generic info from medical "experts" who hide behind a curtain, I cannot grasp. I am no longer a member. They should save people time, by stating up front that all info provided from non-verified sources should be taken with a large grain of salt. If you believe everything you read on the Internet, this is your site.
Hello David,
Thank you for getting in touch with us about this. We're sorry for any confusion that you experienced in using the site.
There is no doctor/patient relationship created in using the site. While all of the Experts have had their credentials and licensing verified by an independent agency, we are unable to disclose personal information about any user without their prior approval, this applies to Customers and Experts alike.
If you have any other questions about the function of the site, you can reach out to our Customer Care team from the Contact Us link on any page. We have reached out to you privately here as well to gather necessary account information that will help us to locate your account.
We look forward to working with you to resolve any remaining concerns.
Regards,
JustAnswer Customer Care
Happy with the website l totally recommended to everyone that need any information for anything. Thank you
Excellent advice, got the job done with no hassles.
Confirmed what I suspected, I just needed reassurance. Because as anyone knows, when you're messing around with a BMW, they're really particular.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jane,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
There are a lot of free websites on the internet however JustAnswer has never been one of them. We have always required a deposit to post a question to the site. We would like to look into your account to make sure that everything has been processed appropriately and that any other concerns are addressed. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care