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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My puppy swallowed a measuring spoon whole. I spent the first 20 minutes trying to find the spoon- are you sure she swallowed it?, the next 30 minutes trying to find a vet that would see her on an emergency basis. The next few minutes desperately searching online for what to do other than call the vet. Found just answer. Less than ten minutes later I got actual help and advice for my emergency. She walked me through exactly what to do, calmed me down and reassured me that my puppy would be ok, followed up when i went silent. I am thrilled. I have already told everyone I know that has a pet about this service actual assistance and help in an emergency! Who woulda thought!
I had a few real estate questions I just could not find the exact answer to searching the web. I got my answer in just a few minutes! Then I thought of a medical question and also got a quick answer. It is nice to know I am communicating with a professional and can trust them!
These people in question did not pay anything,(nothing), Which said they could no. Find anything to move into, for 10 months. Now they will be served orders to move in five days. Thanks again, Gary.
Having zero knowledge on the ins and outs of a television and its issues; coming across this site was a real boon! Very prompt response - very helpful and guidance which we felt we could trust. Excellent and worthwhile making the effort to contact them.
I have called them several times when I didn't know the answer to a question that I had. The questions were on a range of different topics too but they have always been able to give me an answer that totally answered my question.
Highly recommended for any type of question.
They set you up claiming you can ask any question for $5. At the last moment they hit you with (for me) an $18-36 cost. ***SCAM***
Hello Tom,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The first $5.00 charge covers the 7-day trial membership. After the trial period expires, the membership billing will being processing to avoid an interruption in service. The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can be sure that all open concerns about your account have been addressed.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I couldn't be more please with all the help I've gotten from the professional Volvo Mechanics. I was stumped on how to proceed and fix my Volvo. With the guys help we got it donne
Paid $5 for a legal question to be answered. Yeah, should have known for that price it wasn't gonna be a home run. Not only did I NOT hear back from them, but found out I was enrolled in a monthly $46 membership. Pretty sure I'll never see my money again. Calling the bank to make sure they no longer are able to charge my account. DO NOT use this site.
Hello Vance,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We would also like to look into your account to see why you might have not received a reply. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
The service I received was very professional. The service technician was very patient and very easy to relate to. Thank you
I really like the service provided, seems fairly priced so far. The answers are received in a timely manner and 50$ a month is good value for whom can afford it.
I was very impressed with Diana. She handleft but request and a very timely manner. I would most indefinitely use this company and tell my friends. 4
This is an amazing idea! I was looking for legal advice in regards to my living situation. The lawyer was unbelievably good. She asked a few precise questions and guided me right away. I'd definitely recommend this platform to my family and friends!
Service provides a method for getting answers to legal questions in various categories of law. My experience was great! I stated my Employment Law situation and question, and I received immediate answers that enabled me to know whether I had a legitimate claim and the approach I should take moving forward. The phone call option is great, but a bit overpriced.
I am happy using justanswer app.The service is fast, reliable info and saves a lot. I would definitely recommend them for whatever needs that you might have. Just check their expertise categories.
Best luck
He give much care about the details. I am not a good friend with technology, he felt that and made for me what he can help with. Thank you. Waiting for my refund as soon as possible. Good luck!
It's great to have so many experts just a text away. This has saved me so much money in so many areas. Thank You!
Our Goldendoodle pup eats everything! We heard him crunching but he swallowed a yellow wire nut. I wasn't sure if I should induce vomiting. Within ten minutes of logging on the computer I had my answer. Dog is fine. And I could sleep after, can't ask for more.
United Airlines is tight-fisted. I had a flight from Dayton to Denver booked for mid-April, but then UA canceled the flight. They then told me I could not get my ticket price refunded. Reason: I bought a cheap ticket which was unrefundable if I canceled.
JustAnswer did well but I found the DoT rules.
I hope that JustAnswer does not ask for more money, however.
Hello David,
Thanks for reaching out to us about this. We're sorry to hear about any frustration that you had with United Airlines.
We'd like to get a little bit more information from you so that we can take a look at your account with JustAnswer.
We've reached out to you privately for more information and we look forward to hearing back from you when you have a chance.
Regards,
JustAnswer Customer Care
I've use them four times in the last two days to get input on some collectibles and antiques, very quick response. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kerry,
Thanks for letting us know about this!
We're thrilled that you were able to get in touch with a Vet that could assist you with you puppy's odd eating habits and that everything worked out.:)
Thank you for the recommendations and we hope that you keep us in mind of you need help with anything in the future.
Regards,
JustAnswer Customer Care