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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I wanted to connect two PC's to home network. I was asked to open my computer for the "expert". He did nothing to solve the problem, asked me to be patient. After more than two hours I had to go to sleep. I paid 47 dollars + 39 dollars. I tried to rate him. He must have given himself five stars because it looked like I had given him that. Certainly I hadn't. When I was writing a complain he took over my computer and wiped it out. He get paid after the rating which he must have given himself.
Very convenient, very professional! Best money I ever spent and if you don't want to type to talk on the Internet or email then they offer a phone service to it it is simply an amazing concept and everybody should know about this
Received very professional and prompt response to the questions I had. Resolved a probate question I had about a small estate. Excellent service.
I just needed a lawyers point of view for my situation. He was patient while reviewing and gave me confidence to proceed. Honestly I could proceed without him
I received letter by Chief of police to take down re-election signs that they were out to early. I noticed other candidates signs still out. Espically people the Local Police force endorsed. I asked if my 1st Amendment right are violated and do I have a legal law suit against him and Village. I was told yes but not sure of if any monetary value.
I got an expert appraisal on an antique piece. I am not a collector and it's my first time doing anything like this. JustAnswer got me in touch with an expert and the whole thing took minutes and I got my answer. This is a service I imagine needing everyday but when you need it you'll be so grateful for the amazing and impressive platform JustAnswer provides. Thank you for existing and thank you for a wonderful job and a very valuable and wuick service
When you need it most and the timing isn't there. WRONG! It was. I had a phone call after midnight. So far, so good. I plan to use this as much as I can.
Doctors responded quickly and explained my cats possible problem. They helped me understand situation and gave advice. Kind and professional. I will recommend to those who have pets.
I a very pleased with the response time and effort made to answer my enquiry. If one expert was not sure they passed the enquiry to another who was able to. Very impressed Thank you!
I am mostly satisfied with my service but i still have not got my gmail acct unlocked it will still not open my gmail acct and take my password so i still not able to use my acct! SO sorry but im not quite completely satiscfied now!
Tyler was great! Helped me focus on problem and what to do to avoid damage to floors and unit. Also, helped with plan for what service might be needed. Excellent experience.
Freddie expressed so much compassion towards my situation. Thank you for your detailed and honest response to my question.
While you promote your service by saying talk to professionals one might assume exactly that. You will be speaking with a professional. While that may be true the cost to actually use that option to speak with a professional is quite high so I believe in most cases people reject that option and simply text back and forth until their problems are resolved. Where it might take several texting sessions to solve an issue, speaking with a professional is way more efficient. The professional may take a minute or two to ask specific questions to narrow down the problem and then offer solutions. Problems would be solved faster as verbal communication is always way more effective than trying to come up with the proper words to effectively describe the problem at hand. Maybe you could offer 5 free phone contacts along with unlimited text comments per month for your current monthly fee. I think the professionals would be able to solve problems faster thus giving them the chance to answer more questions resulting in additional income. However, I am very pleased with Just Answer even though I only use the texting option. The professionals have always come through for me giving me the opportunity to accept jobs I might otherwise turn down.
I have used JustAnswer a few times now (mostly for automotive inquiries) and have never stumped the professionals that have helped me out. I see others using some of the other professionals they have, like the vets for some pet issues and have not ever read a bad review on the help they received. I personally can't find anything bad to say! It's all good! I hope JustAnswer sticks around for a long time as I know I'll be using them again. I love these guys!
Your family at appraisals are amazing. I have gone on there with stuff that I found at the thrift store period which have turned out to be amazingly expensive items. I love hunting for new treasures for my home, an appraisal gives me the opportunity to seek find and get a value on them. Thank you so much for all you do for us.
The Technician was very patent with my problem and the knowledge of my vehicle. He gave me alternatives fixes for my problem. Would recommend Justanswer highly.
Engine light came on in a Chrysler Sebring. Dealer wanted $150 just to talk to us. Stumbled upon just answer online and a very informative expert asked a few questions and broke it down how to handle our situation. Luckily one of the first steps fixed our car but he had us prepared what to do to handle getting a car back on the road. Very grateful to just answer will definitely recommend to a friend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jon,
Thanks for reaching out to us about this.
We're sorry to hear about any frustration. It sounds like you might have tried to engage with the technician in a remote assistance to connect your machines. We would like to take a look at your conversation page to see what happened here.
We will reach out to you privately to gather more information. We hope to hear back from you soon.
Regards,
JustAnswer Customer Care