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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,458
This company responds to reviews on average within 4 days

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New Zealand
1 review
0 helpful votes
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Great service
October 22, 2020

Fast, friendly service - Couldn't wish for better! Initial respondents were great - Then transferred to the expert, Steve, who was most helpful.

Date of experience: October 21, 2020
California
1 review
0 helpful votes
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Excellent guidance
October 22, 2020

I was confused on how to go about doing self help legal work. The advice I was given cleared up the matter completely and gave me confidence to proceed on my own.

Date of experience: October 21, 2020
Australia
2 reviews
0 helpful votes
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I had an urgent problem that was fixed quickly and professionally I would highly recommend this service

Date of experience: October 21, 2020
California
1 review
0 helpful votes
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A special "thank you" to Michael ( the attorney). Your professionalism and gracious candor was unlike any I have ever experienced in dealing with "law" per se. I look forward to receiving the websites that you promised to send to me. YOU ARE DEFINITELY IN THE RIGHT OCCUPATION!
The best 59.00 that I have ever spent.

Date of experience: October 21, 2020
Canada
1 review
0 helpful votes
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Dodge ram headlight
October 21, 2020

I couldn't figure out why I couldn't get my headlight working, replaced the bulb, replaced connector. I talked with Paul who had all the information I needed, he sent me detailed drawings and gave me tips as to how to resolve my issue. I now know what the problem is.

Date of experience: October 21, 2020
Texas
4 reviews
0 helpful votes
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Answer on pottery
October 21, 2020

I had an old vase that I could not find answers about after much searching online. Found Just Answer by accident and tried them. I got a very quick answer about the value and history of the vase, and the manufacturer as well. Very pleased with the service.

Date of experience: October 21, 2020
Texas
1 review
0 helpful votes
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I highly recommend this form of legal inquiries for your legal issues, ‘ PERHAPS "... It will or could lead you on your way. Maybe not every question will be satisfactory, but 90% is on point. Keep doing legal research as a follow up.

Date of experience: October 21, 2020
Canada
1 review
0 helpful votes
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My wife's sewing machine stopped working. The needle was hitting something under the needle plate. It took a while for the system to find an expert, but after a while "canuck the pro" replied by text and e-mail, sending us a page of instructions for cleaning and lubricating in and around the bobbin assembly. Followed these directions and removed more lint than I would have believed could possibly have accumulated in such small spaces. After doing so, the machine works fine again.

Date of experience: October 21, 2020
Florida
1 review
0 helpful votes
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I asked the value I got a response two days latter I know it takes time to research. It came back with a high value but as a consumer I find it hard to get any where they appraised at.

Date of experience: October 21, 2020
India
1 review
0 helpful votes
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Speedy reply
October 21, 2020

I paid £5 and explained my issue online at JustAnswer. I wasn't sure I'd told my story in an understandable way... but after a little time... around 30 minutes I would estimate, maybe a little less, I received a reply, telling me what to do, what the legal terminology of that action is called, and that I could refer back for more information for up to a week! If that isn't value for money, then I don't know what is. I'm very pleased I found JustAnswer online Pam Eyden

Date of experience: October 21, 2020
Michigan
1 review
0 helpful votes
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Roll-over
October 21, 2020

My company downsized my position after 33 years of employment and a serious brain injury. I did not know where my pension was placed. They had rolled it over into my 401K account - praised GOD! There it was! JustAnswer answered my question. I'm very happy.

Date of experience: October 21, 2020
Pennsylvania
1 review
0 helpful votes
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Lifesavers
October 21, 2020

I love this app and website it has done so much for me from helping me with simple assignments to help me get the help I need via therapy I definitely recommend

Date of experience: October 20, 2020
Kentucky
1 review
0 helpful votes
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My way of appreciation
October 21, 2020

I had never expected such a prompt answer to my questions
Every subject, every inquiry was answered correctly and fast.

+1
Date of experience: October 20, 2020
Illinois
1 review
0 helpful votes
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My furnace began to misbehave, after only 7-8 years. Vendor conclusion was it was due for replacement.
Expert feedback suggested that more work on the flu and intake air flow was in order, or possibly a blower replacement. We're not done yet, but what was a boiler replacement may just be a better informed service visit!
We're scheduled for Friday. MANY THANKS!

Date of experience: October 20, 2020
North Carolina
1 review
0 helpful votes
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Great service
October 21, 2020

Th expert was very prompt informative and thorough, I was able to connect on the same day and she reviewed my legal documents within an hour. Reasonable pricing

Date of experience: October 20, 2020
Canada
1 review
0 helpful votes
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Great Service
October 21, 2020

I am thrilled with the service that was provided by Dustin. He walked me through and took the time to help me understand what the issue was. Fixed it and a lot of others that I didn't know I had. Was friendly, non judgemental and I would highly recommend this company. Thank you so much.

Date of experience: October 20, 2020
Canada
1 review
0 helpful votes
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Child Support Related
October 20, 2020

Debra, a lawyer, was very quick to respond to my question on child support and it's guidelines, giving me the answer I was looking for. I would highly recommend this route to getting the professional help you need quickly and at a low cost.

Thank you Debra!

Date of experience: October 20, 2020
Colorado
1 review
0 helpful votes
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Great site for quick answers to some tricky questions. More advanced questions like what documents to bring to a consulate to maximize the chances of a foreign passport being renewed were left unanswered. Though if you contact the consulate directly, they will normally provide you with a list of what is needed.

Date of experience: October 20, 2020
California
1 review
0 helpful votes
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I need help with my bearded dragon and I don't think I had a good veterinarian so I ask someone you seem to know a lot about it which I was happy about. I just feel so helpless but he gave me some ideas and I'm getting a second opinion so thank you again

Date of experience: October 20, 2020
Georgia
1 review
0 helpful votes
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Got a dog from our animal shelter that we will foster until she has her puppies and they are old enough to be adopted. When the shelter took her in they found out she had tick fever and is taking antibiotics. I was concerned about the effects of this on the developing puppies.

Date of experience: October 20, 2020