JustAnswerReviews 22,941

My puppy ate all of the crabapples off of a sprig I had put into my container of greenery I had made for my porch. When I searched for the possible ill effects, it wasn't good. My search for after-hours vet assistance brought me to JustAnswer. I received an answer from a Vet within minutes of posing the question. There was helpful back and forth Q&A with the Vet and it turned out she didn't consume enough to be a threat. However, the peace of mind was worth it! The vet followed up and asked that I check back with him later to let him know how the puppy was doing.

I asked a question and was charged $5 to get the answer, which I did. Until I received a notice from PayPal stating that I had signed up for a $60 per month membership, I had no idea. If I'd used my credit card, I wouldn't have known until I received the statement and maybe not for months since I seldom check my statement online. Shame of them for scamming people. They give lawyers a bad name and some of them are pretty bad to begin with!

What a rip off this site is... stay away from them at all cost. They don't explain anything about the automatic membership charges they just start charging your credit card $46.00 a month. That's one problem. The first problem is the $26.00 they charge to ask a question. My problem was with a LG TV... when the expert got on the line and I explained the problem, he said I never heard of that and had no answer. The conversation was about 30 seconds. I said to the rep... and that is what I was charged $26.00 for, what a rip off. Mind you, that they state that they WILL HELP you with the problem. Then I get my credit card statement and see another $46.00 membership charge that is automatically billed every month... sorry I didn't read the fine print somewhere that said I had to cancel the membership in 7 days. They said they sent me an e-mail reminder but that never happened. After a very heated conversation with a customer service rep. They agreed to cancel the membership and refund the $46.00 they charged me. I'm still on the hook for the $26.00 to ask a question. I stopped payment from my credit card company also. We will see if I get my credit. AGAIN I WILL SAY... STAY AWAY FROM THESE SCAM ARTIST AT ALL COST.

STAY AWAY! DO NOT USE THIS COMPANY. I RATE THIS COMPANY THE BIGGEST BAIT N' SWITCH COMPANY SCAM ON THE INTERNET. CHARGED ME $1 (7 DAY TRIAL) FEE THEN ASK FOR $39 REMOTE ACCESS FEE. AFTER I PAID THE $39 REMOTE ACCESS FEE REQUESTED BY THE ONLINE TECH SENDS M A TEXT SAYING HIS SHIFT ENDS IN 2 MINUTES. I CALLED THE TOLL FREE PHONE NUMBER AND HAD TO EXPLAIN MYSELF 4 TIMES. THIS IS THE BIGGEST SCAM ON THE INTERNET. THERE IS NO WAY THEY HAVE 4 THEY HAVE A 9.3 RATING. ALL THE REVIEW COMPANIES PROVIDING RATING SERVICES ARE ALSO A SCAM...

They did not answer my problem at all. You gave me the same information I already had from Google. Then they charged me $46 for a service I did not want and claimed they sent me an email giving me seven days to opt out. I checked, there was no email. Then they said you would refund my money in three days, but they did not. If this is not a scam, I don't understand the definition of scam. I suspect their good reviews are written by them and their staff.

Paid 5 dollars to reserve a vet for an emergency question about my dog. How did I even know this was a legit vet? I don't and was told they could not provide credentials. Then, got charged 10 cents fir saying thank you or him saying have a good day. Then got charged 29 dollar membership fee which I'm sure was in fine print. Said they would give refund, did not! Had to cancel my debit card for fear of future fraudulent charges. Paid close t on 40 dollars for this vet with 32 years experience to wash my dog with Dawn soap which I was already doing. I had to ask him what symptoms to look for, no comment. Was not told this could poison my dog and lead to lethargy and vomiting which resulted in having to pay more money to get my pet proper treatment. It is rather scary that they can do this, and we have no way if we are talking to professionals. Very dangerous! Disgusting and deceptive business!