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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Debra has given me so much peace of mind, I was so scared and worried but she managed to put my mind to rest I feel so much better. I would recommend her to anyone that has a problem of just a question
The business of Communication is one of immense importance today. Just answer is dedicated to this lozt Art form. Just answer deserves recognition as a very needed and necessary part of social media!
Don't use this site. They don't cancel when you request it and refuse to refund you when you complain. Their customer service is awful. The phone customer service is a bot that just keeps repeating "This is Steven." The chat service told me to email to *******@justanswer.com. When I did I got a reply saying this address wasn't accepting messages at this time. The chat cuts you off if you don't reply in seconds. Overall, a horrible, horrible experience.
I signed up for a "Free Trial" and then was charged 60$, stay away from this site. The customer service agent is a bot, have fun talking to that a lot.
Hello Jesse,
Thank you for getting in touch with us about this. We apologize for any confusion. There are a lot of websites on the internet that offer services for free but JustAnswer has never been one of them.
The 7-day subscription trial requires a deposit to be placed to use the service, then the membership billing begins after the end of the trial in order to prevent an interruption in service. It sounds like you might not have cancelled the service during the trial period.
We will reach out to you for more information so that we can locate your account and we look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Paid for the one time $5 question and 2 months later I see on my online banking that I was charged for the monthly subscription of $66. I contacted justanswer to try to get a refund because I was not given the impression that the one time payment for a single question would automatically transfer over to a $66 a month subscription; if I had known this, I would not of signed up. Justanswer refused to compromise on the matter. The sign up process is deliberately designed to be misleading to the people who pay for their services. They count on people who make the same mistake as I did and won't hesitate to take your money.
Hello Jessica,
Thanks for reaching out to us about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account and make sure that everything was handled correctly.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
These experts are very helpful and prompt in their response I've really enjoyed finding out about the questions I have asked I highly recommend using them for your questions and knowledge of all your needs
Used the trial version in march '20. Once they have your details, they'll start debiting your account.
Didn't even know I was signed up as a full member for a full monthly subscription £50 a month.
No email notification of membership, or for them taking monthly payment either.
Refund of 1 months £50 subscription, refuse to pay back previous 5 months, on a service I didn't use.
Hello Nathan,
Thanks for reaching out to us about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Do NOT use this company! They are a rip off and the costumer service is horrible. They will only answer a question if you lock into a membership. They do email you once you are a member as they hope you will not notice the $50+ charge on your card. If you have an issue, they will not allow you to speak to a supervisor and get ready to get hung up on. AWFUL! Stay away
Hello Susan,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
A complete scam. I payed $5 for unsatisfactory answer (the legal 'advice' showed the lawyer had no understanding of the specific issue - tho I wasn't expecting much for $5). I did not sign up for membership but then found out incidentally that I was to be billed $60 monthly. Should be shut down.
Hello Jane,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Rip off, I used the site for one question, paid 60 dollars and then they charged another 60 the 2nd month, total recurring bill ripoff, said they could not refund the 60 dollars because it was against their policy. Do Not Use this sit
Hello Frank,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
These people took monthly payments from my credit card without me receiving any invoices or notifications that the deductions were happening. I believed the membership was cancelled. They were not prepared to refund any money. For me it would have been much, much cheaper to go to a local lawyer and ask my question, rather than lose hundreds of dollars in a series of silent deductions over many months until I realised and stopped it. Customer service with a view to any sort of resolution was non-existent.
Hello Cath,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
It was so pose to cost 1 usd but they started charging me 60usd a month with out asking! And They refuse to pay it back.
Hello Marcus,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
No one and Nothing is 100 % perfect but for many years now Just Answer has been more helpful than my words can say in many areas. JA has saved me tens of thousands of dollars ( yes - that is correct) from estate law, to immigrations law, to vets, to appraisals, all and more. These are sincere experts as far as I have been able to experience that have made our life much easier & better & more trouble - free. I recommend 100 % I have an annual membership and use it for many things to enlighten me, to avoid problems, to resolve situations, to know where to go for help if necessary. Amazing wealth of knowledge in Just Answer, worth every penny and more.
The expert advice from the vets on Just Answer saved the life of 2 of our dogs, and the medical advice and interpretation of an m r i also saved us thousands of medical dollars. This because my information forced Workman's comp to reverse the denied decision they originally gave. Workman's comp had to approve my husband but only because I had the correct reading of the m r i from the medical specialists on JA. That was the opposite of what the workman's comp m d had reported. We also received legal info and advice that got us on the right track to win our case. And we did. Just Answer has been the most important single resource for our family. I can not imagine being without the help that awaits at the touch of the keyboard. I recommend taking the monthly program so you can ask important questions at any time you need the help. Just Answer has saved us so much money and heartache that words can never say.
Don't know if repair worked yet. Give it some time to see if the parts I put in fixed the problem in the long run. Patience.
Great service, really paid off on my camping trip. Great people to do business with. I had a question on RV charging and hookup. The representative answered my questions and was very patient with me. I would use them again if needed.
I had rescued a kitten three days before I located the just answer website while searching for a veterinarian open on Sunday. The kitten had a very sore front paw that appeared infected. He needed help ASAP. After reading the information on the site I made the decision to try it. Very quickly I was texting with a vet who asked good questions and agreed that the kitten should be seen that day if possible. The conversation gave me the needed support to get the care immediately rather than hold off to save some money from an emergency visit. I found the texts were both reassuring and kind. Well written and very clear explanations helped me determine my course of action. So thank you Just Answer! BTW, the kitten is doing great now!
I had two very pressing questions, and one follow-up question. The lawyers I talked with online, were extremely helpful for my situation. I highly recommend this service.
I was searching for a way to incorporate a DVD player into my computer. I had searched and stewed and even called in a technician. The "Tech" actually got the player working and was gone without an explanation. The "JustAnswer" techs actually found the error and explained what I needed to correct the issue.
My beloved mechanic just saved me thousands of dollars by confirming that there were suitable repair parts that could replace the OEM parts at a fraction of the cost. The car would be as safe and operational as with the original OEM parts. Even the local dealership agreed with the conclusion of my advisor. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phoebe,
We're sorry for any frustration that you've experienced in using the website. We'd be happy to take a look at the status of your account and take care of any billing concerns or cancellation issues, we definitely want to get this resolved for you.
We've reached out to you privately to gather some more information so that we can locate your account.
We look forward to hearing back from you and resolving any open concerns.
Regards, JustAnswer Customer Care