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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Called for high blood sugar symptoms but doctor was not able to help me. After I said, I am going to the ER, then he/she agreed. The fee was not refunded and you are actually agreeing to a membership rather than to a one time fee. Called multiple times to complain and get my money back but they refused.
We went to this company seeking repair help for a freezer. Did not offer any help other than to call have us call a local repair technician. Which we have done.
We were a assessed a monthly bill for a membership we did not sign up for. Today I cancelled the membership and asked for a refund. I was told there would be no refund and they did cancel the membership. But like I said no refund.
Do not do business with this company. It is a rip off. Horrible company to do business with
Hello Kevin,
We're very sorry for any billing concerns that you have and to hear that you did not receive a satisfactory response from the Expert.
Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
[email protected]
The site makes it look like if you only do a chat it is a dollar, but guess what it is 60 dollars even if they immediately tell you it is not a valid case. Called support and they told me I agreed to it, maybe I did but the site makes it look like the 60 dollar charge is only for a phone consult. If this is how you guys get your money, hope it is worth it, cause it is based on tricking people who are already dealing with issues that need resolved and cost money they don't have, much like the 60 bucks you just took from me for virtually no service offered. This company sucks.
Hello Michael,
We're very sorry for any billing concerns that you have. Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
[email protected]
Thought I was texting Xfinity for an internet problem. I gave my credit card number but the Justanswers technician was unable to help after suggesting things I had previously attempted. Found this morning I was charged $46. I tried to contact their billing department that doesn't exist. Justanswers service doesn't respond. Scammed and very unhappy.
Hello John,
We're very sorry for any billing concerns that you have and to hear about your confusion. JustAnswer is not the official customer service platform for Xfinity. You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question.
Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
[email protected]
DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY WILL CREATE A MEMBERSHIP AND CHARGE YOU EVERY MONTH FOR ADVICE THAT YOU CAN GET ON YOUR OWN FOR FREE ONLINE. MY PROBLEM WITH THIS COMPANY IS THAT I DID NOT AGREE TO ANY MEMBERSHIP, AND WHEN THE RECRUITMENT PAYMENT WAS POSTED IN MY BANK ACCOUNT, THEY REFUSED TO GIVE ME A REFUND. CUSTOMER SERVICE LADY WAS VERY NASTY. BEWARE.
Hello,
We're very sorry for any billing concerns that you have and that you had such a difficult experience with customer service. Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating. We will also take appropriate action with regard to the customer service agents' behavior.
Best regards,
JustAnswer Customer Care
[email protected]
Just answer is a gimmick, watch out! They stole unsubmitted money from me. Beware, the $1 fee is a ruse to get into your checking account. They charged me $46.00 without my ok. I'm hoping eveyone gets this message. I had to pay $32 in overdraft fees for their theft.
Hello William,
We're very sorry for any billing concerns that you have. Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
[email protected]
I went online to THINKING IT WAS A VET and they screwed me out of $31, I ASKED what was the fee and they said $1 THAT WAS LIES, once you give them the card number they trick you and force you into a membership. I got them to stop the membership but they still got the $31 from me, my card company put it down as fraud THE Company is called (after the fact it says vets) JUST ANSWER.COM. DISGUSTING. I CANNOT ADD A RECEIPT BECAUSE THE PIXELS ARE NOT LARGE ENOUGH
Hello Mary Ellen,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
I was told that I would he charged 1$ to sign up and 46$ in a month but Instead I was charged 47$ instantly and they refuse to give me a refund. This company is a scam. I wouldn't I wouldn't recommend their services to my worst enemy.
Hello Richard,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
They mislead you and pull you in. I only saw the $1 refundable fee, I understand I should have been looking but geez... They charged me $46 NON REFUNDABLE by a simple mistake! I don't have $46 to spend on one question? JUST BEWARE! They will steal your money!
Hello Carlee,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
I am a Tour Boat Captain. Saturday December 4th during a tour, I had an issue with Navionics-a Garmin Navigation product. Just Ask/Answer was unsuccessful in correcting the problem but further succeeded in loosing all my routes in Mobile Bay and The Delta Region in gulf coast Alabama for the last 6 years. Then Incorrectly gave me a support number for Garmin/Navionics. This number was a country code for Ireland and South Africa. My First Mate was able to find a Tech Support number and I sent it to the Just Answer Tech and asked for my money back including the 1.00 fee, as of today 12/9 I have not received credit for this. Its not the 1.00, It is the fact that I lost 6 years of tidal related navigational data and courses. His suggestion that I uninstall and reinstall the app deleted ALL saved navigational information, which I questioned before I did it. This was a FATAL error on his part according to The Garmin/Navionics Tech who was able to retrieve one navigational course from May of 2016. The amount of navigational data that I lost was PRICELESS. Other Captains had relied on my for up to date data on these courses. I am still in the process of retrieving and taking the boat out to retrace all these areas. The Rating should be a ZERO! They do not even rate a 1 star. This is going to be a time consuming and expensive fix! I have estimated about 8-10K dollars in time and fuel. I still don't have my dollar back.)*&^(^%*%^$& Worthless!
Hello Chris,
Thank you for reaching out to us. We are very concerned about the experience you reported and would like to investigate.
We have an Expert Quality Review Board that can review your conversation with the Expert and take appropriate action. Part of our quality assurance program is weeding out bad Experts, so we appreciate you bringing this to our attention so that we can take action.
Please reach out to us at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best,
JustAnswer Customer Care Team
[email protected]
I found Just Answer online and was offered the chance to try it by signing up for just $1.00 I took a screen shot, signed up, and they charged my credit card $47.00 Don't do it folks.
Hello David,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
I am a senior citizen on a limited income and had minor trouble installing a Roku stick. While trying to find information about this Roku product, Just Answer popped up so I thought it was associated with Roku somehow. I saw a $1 fee and thought I could afford that. So I gave them my bank card number. BIG MISTAKE. They charged me $46. When I contacted them asking for a refund, I received the following reply:
Hello,
Thank you for contacting JustAnswer and I appreciate you bringing this to our attention so that we can deal with this.
I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund.
We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee.
I can assure you that we've taken action to cancel your membership preventing any charges from occurring in the future.
I hope this clarifies our service for you and our stance regarding your refund request. However, should you have any other questions for us, please let us know and we'll be glad to help.
Regards,
Pearl Wilson
Ticket Details
Ticket ID: QDT-670-*******
Department: Reply@ Tickets
Type: Issue
Status: Closed
Priority: Low
Helpdesk: https://support.justanswer.com/index.php?/default_import
These con artists probably make a good living stealing, and that's what this is, from those of us who aren't always paying close attention.
My advice: Give your bank card info to Amazon and Walmart only!
Hello Camilla,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
We will reach out to our Customer Support team to make sure your account was handled properly. We have opted you out of the membership and assure you that, moving forward, you will not receive any membership charges.
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
Best,
JustAnswer Customer Care Team
[email protected]
I did the trial offer and got back what ended up being incorrect answers and so I tried to cancel, within the 7 days. I thought it had been cancelled but received charges anyway. Tried to resolve it with customer service to no avail. Their Chat Center gave me nothing but company configured responses and then ended the chat even though I had more questions. They basically said too bad, we don't do refunds etc. I'll advise anyone to avoid their service.
Hello George,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
[email protected]
The landing page of their website talks only about a $2 charge. On the same webpage I asked a question and cancelled in the 3 minutes it took to scan their multiple-page terms-of-service doc, the link to which they sent by text. They quickly processed my credit card charging the $2 and $53.
Customer Care says $2 is a join fee and the $53 is a monthly membership fee and they won't return my $53. In effect I received zero and they took $55.
Hello Bernard,
Thank you for reaching out about this frustration. We're sorry to hear that you're upset with the billing on the site.
Customers are notified about the membership both on the CC page (Screenshot: https://www.screencast.com/t/57zCVADE) and in the receipt and marketing emails that are sent out immediately after signing up. Customers also have the option to manage and cancel their membership from the My Account page here: https://my-secure.justanswer.com/managepearlunlimited
We would be happy to take another look at your account to see if we can resolve any open concerns.
Please reach back out to our Customer Care team and ask to speak to an Admin. You can send us an email at [email protected] or reach us via telephone at (800) 905-0124
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
[email protected]
You think you're getting expert advice for a $1 charge at the site and with the chat person The site is deliberately difficult to decipher, with no help from a customer associate. The next thing you know your credit card is charged $31 for a membership I know I never authorized. When you contact Just Answer they give you the song and dance that you knew what the bit was from the beginning. Hundreds of people like myself have been flimflammed by Just Answer. We all didn't misunderstand the scam. Do the research. In my case, like the other hundreds, that wasn't so. We all aren't stupid rubes. You might expect a reputable business to accommodate the customer. This doesn't happen with Just Answer. Beware of this operation. If you don't, you'll get your credit card charged for a service you never authorized. And the company refuses to credit the charge on the card.
Hello Ron,
Thank you for reaching out about this frustration. We're sorry to hear that you're upset with the billing on the site.
Customers are notified about the membership both on the CC page (Screenshot: https://www.screencast.com/t/57zCVADE) and in the receipt and marketing emails that are sent out immediately after signing up. Customers also have the option to manage and cancel their membership from the My Account page here: https://my-secure.justanswer.com/managepearlunlimited
We would be happy to take another look at your account to see if we can resolve any open concerns.
Please reach back out to our Customer Care team and ask to speak to an Admin. You can send us an email at [email protected] or reach us via telephone at (800) 905-0124
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
[email protected]
I canceled the membership the same day I received the generalized "answer" to my legal problem. It was obvious I'm they could help. I just realized they've still been charging me. I emailed, chatted, and talked on the phone with the rudest, unhelpful person. They will not refund my money. It's totally because they suck at customer service. Suck $#*!.
Hello Big B,
Thank you for reaching out to us about this. We're sorry to hear that the Expert wasn't able to assist you and that your experience with the Customer Care representative wasn't helpful.
We would be happy to take another look at your account to see if we can resolve any open concerns.
Please reach back out to our Customer Care team and ask to speak to an Admin. You can send us an email at [email protected] or reach us via telephone at (800) 905-0124
We look forward to your reply.
Best,
JustAnswer Customer Care Team
[email protected]
Just go to a mechanic, it'll cost you about the same. I paid only for a guy to try and up sell me buy telling me that I need to talk to him which only costed more money. This website is fraudulent be the onset knows it that why he's too much of a coward to refund your money.
Hello Micky,
Thank you for getting in touch with us about this. We apologize for any confusion. There are a lot of free sources of information on the internet however JustAnswer has never been one of them. The fees charged to post a question to the site are used to maintain the site function and pay the Experts that respond to customers. The Experts do not control the cost of a particular question through and the phone call option is not required, it is only available if needed.
The cost of using the site does come in significantly lower than taking your vehicle to a repair shop, and is much easier than arranging for a tow or running on a damaged vehicle.
We're sorry to hear that you didn't find the site to be helpful. If you need any further assistance, please don't hesitate to reach out to our Customer Care team at [email protected] or give us a call at (800) 905-0124.
Regards,
JustAnswer Customer Care
[email protected]
I'm an avid worrier. It's been worse lately as I've faced some health problems that I am seeing my primary doctor for and any needed specialists however this website gives me peace of mind in between those visits. I cannot tell you how nice it is to have 24/7 doctor at your finger tips. It's saved me a lot of ER visits I can tell you for sure and also quieted my mind when I couldn't stop worrying enough to sleep over having a strange or recurring symptom. I personally think it's worth every penny. I promise you won't be disappointed especially if your a worrier like me. Free your mind and ask the professionals here and leave Dr. Google alone. And finally get the sleep you've been missing!
They said charge would be one dollar. Then they wanted another 46.00. Then 20.00 for someone to call me. They gave me nothing. I had a simple question about Google.
Hello Saundra,
Thank you for reaching out to us about this. We're sorry for ay billing frustration that you've encountered.
Unfortunately, we do not have the ability to reach out privately on Sitejabber to gather your relevant account details, but we would love to investigate this further for you.
You can reach out to our customer support team from our Help Center at https://www.justanswer.com/help/contact-us. Or you can send us an email at [email protected] or reach us via telephone at (800) 905-0124
We look forward to your reply.
Best,
JustAnswer Customer Care Team
[email protected]
I was desperate for help with my laptop, Just answer's post said they had the right expert for me. I was very specific about needing help with Ubuntu a branch of Linux, their posting said they had an expert. He had a lot of computer experience and knowledge but not with Ubuntu (my specific request) we spent way to much time. At the end he couldn't help with the most basic problem I encountered I left extremely frustrated. Later I received confirmation of a $46 charge to my account. If I had needed help with Microsoft or MAC I'm sure he would have helped. I wont be using them again.
JustAnsers email communication Order ID *******-203 Nov. 9,2021
TauseefZ
Laptop technician
November 10,2021
Hello and welcome to JustAnswer, I'm Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped thousands of customers. I'm sorry to hear you're having trouble with your Ubuntu. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know who I'm chatting with? Please share make and model of your printer you are using? Have you installed printer drivers on your Ubuntu? Please confirm.
Hello Clifford,
Thank you for reaching out to us about this. We're sorry to hear that the Expert wasn't able to assist you. This might have been one of these cases where having someone remote in to try and resolve the problem would have been helpful in troubleshooting your unique technical issue.
We will take a look at your account to see if we can resolve any open concerns and reach out to you privately with any results.
If you need to reach out to Customer Care, you can reach out to our customer support team from our Help Center at https://www.justanswer.com/help/contact-us. Or you can send us an email at [email protected] or reach us via telephone at (800) 905-0124
We look forward to your reply.
Best,
JustAnswer Customer Care Team
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pam,
We're very sorry that you had such a disappointing experience.
We would like to investigate to see what happened and to provide any assistance that we're able to.
Please reach out to [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
JustAnswer Customer Care
[email protected]