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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The company has very fine print regarding their policy. The membership must be cancelled on later than 7 day. I was one day off, businesses were closed om Memorial day. I was on out of town and just came back. Cancelled my member ship, as for a Refund of my $30. I was ONE day off, the Customer Service rep. Keep repeating himself that I was past the grace period. REALLY ONE DAY! Wow. Terrible customer service. Very misleading Its $1.00 for seven day trial period, but that is not to be found in bold print. I won't ever use this service and caution everyone that intends to maybe use this service to got directly to a ER Veterinarian... This is a scam
Signed up for a $1 - 7 Days Trial to get ancestry for my grandfather. Waited 15 minutes for an ‘Expert' to come online. At that time I texted in their portal that when my wait time reached 30 minutes I will have to cancel. IMMEDIATELY a ‘Retention' Specialist came online to say my question would be prioritized. Ten minutes later, the ‘Expert' comes online with a $34 fee for HER services! I said NO and why. The website did NOT mention that, and I called the number to cancel. It also stated the monthly membership fee is $20, but later language under Membership Management stated $50. FIFTY. Companies that do THIS are operating unethically because they give NO indication of their trickery in their website language. Customers should be told the truth in order to engage from a point of awareness and knowledge. That's how we make informed, wise choices. I did manage to adjust size of Purchase Order screenshot taken from laptop screen, after all. You asked for my Facebook Password and THAT is. A No-No. So sorry, no can do that.
I was able to submit a Review for Ali Express earlier this evening without having to do that.
Hi there Dianne,
Thanks for getting in touch with us about this. We apologize for any confusion or frustration you experienced in navigating the website or internet.
JustAnswer is a paid Question & Answer website where you can speak to Experts in a number of different fields, however, we do not have a genealogy category and we are not affiliated with Ancestry.com or Ali express. We also do not request a user's Facebook PW at any point on the website.
It seems that you may have come across our website by mistake while searching for other providers. If you have any questions about JustAnswer, or need to speak with one of our Customer Care agents, you can do so from the Contact Us link on the homepage.
Please let us know if you need any further assistance.
Regards,
JustAnswer Customer Care
I signed up thinking there was a one time fee of $1.00 and ended up being charged $50.00/month without knowing it until some months later. Granted, I should have checked my credit card statement on line. They said they sent me a confirmation email online which must have gone into my junkmail folder because I never saw it. I cancelled as soon as I realized what had happened and asked for a refund of what I already paid but they refused. I should have been more on top of it but they should have been more understanding of my situation as a retiree on a very minimal fixed income and been granted a refund for the hundreds of dollars I spent for a membership I virtually never used and didn't even know I was being charged for. This is a company without compassion. Don't use them.
Hello Frank,
We're very sorry for any billing concerns that you have.
We are very upfront to new visitors when they visit our site regarding the trial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
I used this service to speak to someone regarding a work related issue. The overall answers I received were basic, nothing too detailed or helpful which was a bit disappointing so I didn't want the service. During the 7 day trial, I was charged the $5 but when I tried to cancel online, the link wasn't working! It was impossible to cancel my membership online so I had to call customer service! I was put on hold for over 20mins and no one was available! I had to call again to get someone on the other line to finally cancel! I was told my membership was canceled and then a month later, I was charged the full $46! I had to go through the whole process again to get it canceled! The representative stated they were unable to process a refund but canceled again! Apparently, this is an on going issue with this Just Answer service and A LOT of people have the same problem better! I better not get charged again! Their customer service is horrible and honestly, the service itself is NOT worth it! I would NOT recommend to anyone!
Hello Kristel,
We're very sorry for any billing concerns that you have.
We are very upfront to new visitors when they visit our site regarding the trial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
My complaint is how they mislead in regards to their membership. I was told that it would cost $1.00 to get an answer from a vet. That part was good, but I was never told that I would be charged $31.00 for a membership of which I did not agree to. When requesting a refund they refused.
Hello Sandra,
Thank you for reaching out to us at JustAnswer. We're sorry for any confusion.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
We would be happy to take another look at your account to make sure that everything was handled correctly. Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team.
Best regards,
JustAnswer Customer Care Team
Charged me for a membership I didn't want and refused to give me back my money. Don't give them your credit card information! The customer service was a total joke.
Hello Sofia,
Thank you for reaching out to us at JustAnswer. We're sorry for any frustration.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
We would be happy to take another look at your account to make sure that everything was handled correctly. Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team.
Best regards,
JustAnswer Customer Care Team
They will mislead you into paying $5 advert fee and charge you $60 without sending you a reminder. My advice is... do not subscribe because JustAnswer is not a customer-centric company. They are only after the money.
Hello Ayodeji,
Thank you for reaching out to us at JustAnswer. We're sorry for any frustration.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards,
JustAnswer Customer Care Team
It appears to be legitimate, but infact they don't tell you that they will continue charging you even after they can't help you with your question. Don't make my mistake, avoid this scam
Hello Daniel,
Thank you for reaching out to us at JustAnswer.
Creating the perception that JustAnswer is a scam, or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what else we can do for you.
Best regards,
JustAnswer Customer Care Team
We logged onto their site to basically see how it worked; ( we used paypal-/ a safe & user friendly co. /they look out for their customers. L) Anyway``we already knew the answer to the question we were asking! - we did not get a qualified answer -! We were redirected to a guy that basically retyped what we typed in our original question ( all is in writing - so that can be verified); in short; we requested a refund & cancellation from their site & they rapidly responded & agreed to credit us & cancel future auto drafts.- Which is the professional thing to do.** ( i applaud them for that!.) If you decide to tap into their site & give them your C card Info; FIRST; make certain to *first *read thru the sites reviews & policies //As you should on any Co`S. Site! Be aware / look into their hidden charges ( if any?) & ( in this case) who there redirecting your questions to; What are there qualifications: How do they verify / qualify those individuals/ & stated qualifications? And where can you see those qualifications? Do they allow you to see those qualifications? Basically -anyone can state that they are an expert? / Best of luck. Jim
Hello,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
All Experts must pass our rigorous 8-Step Expert Quality Process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. If a customer is unhappy with the answer provided they can reply to the Expert and ask as many follow-up questions as they need to in order to get a helpful answer. Customers also have the ability to opt the Expert out so that they can work with a different Expert.
We're always happy to provide assistance in finding another Expert, if needed. Additionally, we have a Quality Assurance program that oversees the Experts.
If you have a complaint about a specific Expert you are welcome to send your complaint to [email protected]. Our Expert Quality Review Board will investigate and take appropriate action.
Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST) and we can assist further.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
Kept getting told they were flagging my question as urgent yet no one ever reponded--waited... waited... still waiting...
Hello Lori,
We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted. If you reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened or locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
Best regards,
JustAnswer Customer Care Team
If you sign up for a trial membership, BEWARE. The process to cancel is obscure. You may think you have canceled, but haven't.
A legitimate and honorable company doesn't make its cancellation procedures difficult. A moral company makes money by providing a service, not by obscuring its cancellation procedures, and making money off them.
The advise offered was nothing I couldn't find on an internet search.
Hello Steve,
We're very sorry that you found it difficult to cancel the membership on your account.
The membership settings are accessible from our website, www.justanswer.com/login. After you log in you can click on My Account, then the Membership tab (on the left side of the page) to access your membership settings.
We would like to resolve this issue for you asap. Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST) so that we may assist you.
We strive to give customers a great experience on our site so please let us know what we can do for you.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
I paid five dollars for an attorney to say he couldn't answer my questions. Than they charged me for the membership I wasn't aware I had. I canceled the membership and tried to get my refund back, but no. They also have the worse customer service. They just like to take advantage of people.
Hello Irene,
We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted. If you decide to use our service in the future, please keep in mind that you can contact our Customer Care Center and we will help find another Expert to answer your question.
You can manage your membership settings by going to www.justanswer.com, click on My Account, then click on the Membership tab on the left-hand side of the page.
If you reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST), we're more than happy to proceed with your request.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
They had all the answers for my issue. The lawyer answered all my questions and very friendly. I will absolutely recommend it to my family & friends.
I paid $1 too get on site and ask a question about internet phone nt working and person could not help me, and then wanted me too speak to someone else. I told him they were of no use and I would never call again. I now get charged $46 because I did not cancel. This is a sham operation. I am 85 years old
And this is not fair. Happy too pay if I get help but to charge for nothing is a fraud.
Hello George,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry to hear that you did not receive a satisfactory answer.
We, however, are very upfront to new visitors when they visit our site regarding the $5 charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/lHVoH84.png
Please reach out to our customer care team at [email protected] or you can call us at 1-800-509-5721 (Available 6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
The attorney I talked to was great and answered my question. The company itself is crap and sign you up automatically for their monthly service and then won't refund you for it. Buyer beware.
Hello Michelle,
Thank you for contacting JustAnswer.
We're glad to hear that you we're able to get help from one of the Experts.
We, however, are very upfront to new visitors when they visit our site regarding the initial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/lHVoH84.png
Please reach out to our customer care team at [email protected] or you can call us at 1-800-509-5721 (Available 6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
I called for APPLE support, got NO help with this company and had to go to the phone store instead, ASKED the rep directly that I not be charged for the call, which I'd think would also end the 'free trial' they now tell me I agreed to, but ended up being billed an additional $46.00 because I was supposed to intuit that they would still charge me that extraordinarily high monthly fee for NO HELP. I should've read the reviews - but when your phone isn't working you just reach out for help. I had NO IDEA.
Hello Judy,
We appreciate that you gave JustAnswer a try, and we’re sorry that you did not receive a satisfactory answer.
Furthermore, we do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements or on the site. I apologize for any frustration this may have caused.
Lastly, when a customer enrolls in the trial period for the monthly membership the customer must opt-out of the membership feature before the trial period ends if they do not want to continue receiving membership benefits. We apologize if it was not clear that you would need to turn off renewal of the membership to avoid the monthly charge.
We would be happy to resolve this issue for you. Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
I cancelled my service with them and got a email confirmation. Guess what 4 days later they charged me $50. I would definitely not recommend using this service.
Hello G. V.,
We're very sorry for any billing frustration that you're experiencing.
Please reach out to our Customer Care team at [email protected]. We're more than happy to take a look at your account to see what happened and address any issues that you have. Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
JustAnswer Customer Care Team
EXCELLENT WEBSITE AND THE PEOPLE WHO TAKE YOUR INFORMATION FOR ATTORNEY'S ARE AWESOME.
I WOULD RECOMMEND THIS WEBSITE TO EVERYONE HANDS DOWN, THE BEST!
THESE PEOPLE ARE SO DAM SMART AND MAKE LAWER SHOPPING A BREEZE!
THANK YOU SO VERY MUCH FOR YOUR EXPERT HELP.
VERY, VERY PLEASE!
Honestly when I first registered I did not have my hopes up that I would get a proper help, I needed a quick consult regarding my TV problem and I was very impressed on how fast and accurate the information and help I received was. I will definitely use again and recommend to my friends & family!
I spent the last 10 dollars i had in the bank, all i had left and i needed advise as soon as i could, with their fast service, and knowledgeable expertise, I saved my home and my future, the hardest part was mom was extremely sick in the hospital, and i did not know where to turn, over a few short hours, a lawyer was able to guide me through everything i needed to know and do, to ensure that if the worst happened and mom passed away, i would not lose our home, thank you justanswer you saved my life.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
Thank you for getting in touch with us regarding this matter.
We are very upfront to new visitors when they visit our site regarding the trial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
We also send a receipt email prior to the recurring billing charge.
Please reach out to our Customer Care team at [email protected] or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team