On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I requested some free legal advice in September. They took my card details. I didn't use them after.
I forgot to cancel / thought I already had. They took £50 a month off me from 1st October to 1st February, a total of £250. Stupidly I didn't notice until 1st February, even though I am on a very low income.
I phoned to complain and they would only process the refund for the last 3 months, so they refunded me £150 but refused to refund £100. I will be taking this further.
So the reality is, it's not free legal advice if you're not careful. They make their money ripping people off by hundreds of pounds.
Dont ever buy this service. These guys are fraudster. They said they will refund membership fee when I cancel they never returned my money.
They will say you will be charged a dollar upfront but they will charge you $60 citing terms and conditions.
Lawyers are impolite and give you advice which is available online without charge. BEWARE!
Hello Rahul,
Thank you for the feedback you have provided and we're sorry for any confusion about your billing.
If any Experts are displaying rude or unprofessional behavior we would like to inform our Expert Quality Review board so that they can address the issue.
Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
This website will lie and scam you out of your money. They are unethical, misleading, and will not help you. They advertise their "$1" fee, and promise to answer your question for that cost. Instead, there's actually a $40+ membership they hide, that is mandatory and nonrefundable.
The $1 join fee is inherently predatory and designed to scam consumers out of their money by using a low value to lure in customers, just to then hide the real cost and bill it to them once they've captured their payment information.
DO NOT USE THIS SERVICE.
While it may be helpful, you are likely being billed way more than you think, and you won't be able to get that money back because the customer support is entirely useless.
Hello Ben,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
[email protected]
1-800-905-0124
I tried to use this site to get a quick mechanical answer when I was in a jam. The question was responded to but not answered in any helpful way. Then the charges started. I have a lot going on with my CC for my business so I did not notice until now. They refused to refund any portion of 1 years worth of fees even though I only asked that first question the whole time. This is a great example of the bottom feeder Internet. Beware.
Hello Matthew,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert if needed. Additionally, we have a Quality Assurance program that oversees the Experts.
Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST) and we can assist further.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
They promise to answer your question for $1.00, then charge you $51.00 immediately... then $50.00 every month until you find the charge and call them to stop it!
This is criminal and I have contacted the BBB.
For anyone reading this STAY CLEAR of this company!
Hello Louis,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
[email protected]
1-800-905-0124
I received no help. The person who was "helping" me disappeared as I was paying their fee of $39. And THEN I found in my card's pending payments that JUSTANSWER billed me yet another unearned fee of $46. PLUS the $1 "JoinFee". So I paid $86 total for zero help. This is theft. They robbed me. Literally robbed. You also charged me with no receipt or other proof of purchase... Other than finding 3 withdrawals from my account in the above amounts. I receive NO receipts and NO emails confirming the charges they made. The only "documentation" is in seeing their charges against my card - 3 transactions in favor of Just Answer (as you can see in the attachment, it reads as "APPRAISER_JA / *******371"). Luckily, I can view activity in real time.
Hello Stephanie,
We're very sorry that you didn't get a response in the time frame you expected. Experts typically respond within moments of the question being posted.
You should also have received several notification and receipt E-mails that direct you back to the page where you can converse with the Expert.
If you reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
Initial call for an answer about the health of a guinie pig went through at 10:11 est. Time. It is now 12:36am and have not received feedback. Have called multiple times to get a timeline or an idea of when a possible call back will take place. They can not provide that! I have an animal very sick and have to work in the morning. At this point not sure if I will receive a call tonight. No transparency and I have yet received results/call. Do not waste your time or money. This advise wouldn't be worth the trouble even in the event to be a free service. Terrible! I'm very surprised of all the good reviews. Will follow up when and if a call comes through. It is now 12:42am. Waiting……
1:24a.m. Going to bed…. It took them a second to charge my card because I checked…. I haven't even received service. Now that I see all the nasty reviews, I wish I had never called. Just trying to take care of a pet with urgency. This is Truly a huge disappointment.
Hello Chris,
We're very sorry that you didn't get a response in the time frame you expected. Experts typically respond within moments of the question being posted.
If you reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
Ask your question for £5. The £50 per month membership that they allege follows from this is not highlighted at all, they just take £50 without any warning or information, weeks later.
They also are incapable of reading to the end of a question, so only answered the first bit of it, and were then very difficult to get hold of, though after about a week, I did get an answer in the end.
Hello S. M.,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://i.imgur.com/5GVF7cO.png
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124.
Best,
JustAnswer Customer Care Team
[email protected]
Very bad service. I asked help for scheduling resources by production rates [not via costs as MS Project is laid out for]. [Seems Primavera remains the tool for this.]
My question/problem was passed on through 4 different specialists, none could help. [One had the brilliant idea to simply copy the help page of MS Porject concerning resources!].
In the end I ended up with the first "specialist" who transferred the problem to number 2!
When asking for an update on who will try to solve the problem, no reply came at all
When I contacted the help line I was assured that I would be called by a specialist. Nobody called.
In short, a waste of money and time. No service, not even the courtesy to email back/call back and say sorry we cant solve it
Hello Pleter,
Thank you for reaching out to us. We are very concerned about the experience you reported and would like to investigate.
We have an Expert Quality Review Board that can review your conversation with the Expert and take appropriate action. Part of our quality assurance program is weeding out bad Experts, so we appreciate you bringing this to our attention so that we can take action.
Please reach out to us at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best,
JustAnswer Customer Care Team
[email protected]
I signed up with these guys for what I thought was gonna be a one dollar fee, checked my account the next day not only did they take the dollar they charged me $28 for two questions that were answered unsatisfactory. Called to get my subscription canceled, and the lady was rude. I think the Better Business Bureau should take a second look and not give them a good rating.
Hello Rudy,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
We would be happy to take a look at your account to see what happened. If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
Just an Answer pro: Beware it is fraud!
Beware! A Scam and a very successful scam. Charged a simple fee for one question, and then 3x34.00 euros deducted from my N26 account and now have had to spend 65.00 euros replacing the card so that this does not happen in the future. The whole thing is a deceitful scam. Don't bother reaching out to me... Just refund my 3x34 euros. Posted to Trust Pilot (France).
Date de l'expérience: 23 janvier 2022
Hello Ralph,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
We would be happy to take a look at your account to see what happened. If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
This crook company charged $60 for the same answer that is on internet, the $5 answer is a trick, after a week they will charge another $55 per month
Hello Nedelka,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://i.imgur.com/5GVF7cO.png
We will reach out to our Customer Support team to make sure your account was handled properly. If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124.
Best,
JustAnswer Customer Care Team
[email protected]
This site is a scam. Do not use it. I paid $25 for a 7 day trial period for math help. That included the math help for 2 questions. I asked 2 questions during the trial period and did not use the site again. At the end of the 7 days, i was charged ONE HUNDRED and TWENTY FIVE DOLLARS! I have contacted them multiple times and each time I get a generic response that they are upfront about their $1 trial fee and monthly fees thereafter. I replied that they again were stating untruths. I wish I had only paid $1. Why are there fees all over the place in every complaint that I read if this is a reputable company? I paid $150 for help on two math problems.
Hello Lee,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
[email protected]
JustAnswer is a scam. I was using Google to try to figure out a problem with my car's ignition, and happened to find a link to JustAnswer where I supposedly paid a licensed mechanic $1 to answer my question. Little did I realize as I clicked away that the small print told me I was also signing up for a $34/month membership to keep this useless mechanic on retainer. Like, sure, anybody on earth actually wants to pay $34 a month to constantly ask questions about their car! Sane people everywhere do that!
I didn't realize for about 7 or 8 months that there was this mysterious $34 charge popping up on my credit card each month. Sure, that's partly on me for not paying close enough attention to my credit card statements. But still, life gets hectic sometimes, and we occasionally have other priorities besides carefully examining our monthly credit card statements to make sure predatory scammers like JustAnswer aren't screwing us over for $34 every month.
Then when I tried to cancel the membership, they sent me a response saying how they were sorry to see me go, and that they totally weren't a scam website at all. The next month, the $34 charge appeared on my credit card again. So overall, it looks like so far I've given about $270-300 to this useless scam company, all in return for one answered question (incorrectly, as it turns out). What a f***ing bargain!
Hello Thomas,
We're very sorry for any billing concerns that you have.
New visitors to our site are offered a monthly membership which provides them access to Experts from a wide variety of categories. Customers are charged a $1 join fee as well as the monthly membership fee at the time they post their question.
The cost of the monthly membership, was displayed on the same page you entered your billing information, just before you posted your question. There is no obligation to continue your membership, and you can cancel at any time. The link below shows an example of the membership offer displayed during the posting process: https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
[email protected] 1-800-905-0124
I had a terribly experience with them I needed some medical advice and they say they only charge 1.5$ and that u can cancel anytime they charged me arond 40$
Which is being said nowhere do not recommend!
Unless u have like a billion dollar they steal it money beware of them xoxo
Hello Angela,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
[email protected]
Making a call to this company is advertised as a $1 charge. After talking to the expert and realizing the answer was incorrect, I emailed Just Answer LLC to cancel my membership. A few minutes later, I called my credit card company and they told me I had already been charged $51. I want others to BEWARE the minimum charge for me for an answer (that was not helpful) was $50. I was refunded my $1by my credit
Card company when I cancelled my card. Be careful when using this company. My rating -1 star!
Hello Vicki,
We're very sorry for any confusion over the charges on your account and that you didn't receive a satisfactory answer.
If you reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened and locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
Do not ever sign up for these cyber robbers. They charged me $161 plus dollars yesterday and today. Horrible. The most stupidest part is, they wire transfer money using cryptocurrencies on PayPal and somebody needs to further investigate PayPal and make both this bull$#*! company and PayPal global news online on social media on every single solitary social media platform especially LinkedIn and the mainstream media to warn especially the elderly 50 and over/people of any and all age groups.
Hello Nicholas,
We're very sorry for any confusion over the charges on your account. The payment method that you're describing isn't one that we utilize on our site. It may be that you have contacted the wrong company.
Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look and see if you have an account, and if so, resolve any billing questions.
Best regards,
JustAnswer Customer Care Team
I paid an attorney to assist with reviewing our HOA documents. The attorney was paid but later said he was ill and would return the money. That never happened. When I called JustAnswer I was told they could not help me recover the money because I cancelled the autodebits from paypal. I still have the remaining portion of January and still no refund. The attorney was given 5 stars which I didnt give him.
Hello Coquice,
We're very sorry for any confusion over the charges on your account and that you didn't receive an answer. Experts typically respond within moments of the question being posted.
If you reach out to our Customer Care team at [email protected] or at 1-800-905-0124 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened and locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
This is a complete and utter scam. Beware. Do not give the your credit card information. Big mistake. If you do, they go behind your back and charge you every month without telling you. The technician wasn't useful in the slightest sense. They don't honor nothing. They won't give you money back for services not rendered. They are not a credible company. It's a scam ran by scammers. On the site it specifically said you will not be charge if you don't won't some membership. So I clicked no membership, yet they turned around and started charging my card for a membership. You do not need a service like this. Look elsewhere for help. They are at the top because they pay to be the first one you see on search engines. Not because they are any good. When they ask you for you name, do yourself a favor and hang up.
Hello Edwin,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
[email protected]
The expert I was connected with was helpful, but I was led to believe I would pay a $1 fee for a 1-time chat with an option to continue with a $31 per month membership. I was charged the $1 fee and the $31 membership fee up front, requested cancellation immediately, and was told the fees were nonrefundable. Not exactly bang for your buck, especially if you can't afford it in the first place.
Hello Leah,
Thank you for reaching out to us about this. We're glad that the Expert was able to help you but we're sorry the billing was frustrating.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tom,
Thank you for providing this feedback. We're very sorry for any confusion or misunderstanding.
JustAnswer does not have a free trial offer at this time. If you were to visit the site as a new customer you would see that the price of the membership is clearly stated on the payment authorization page.
Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST). Ask for our admin team and reference your review here.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team