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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Deceptive practices as well as terrible customer service. Started a chat only to be dismissed and have the chat ended by the rep while I was still typing. Called in only to speak to someone even ruder. The representative was condescending and sarcastic towards me the entire call. Will never use this so called service again.
When I got on the site it said. $1 refundable. They then charged me$46. The technician said it would be best to talk on the phone. I said ok and they charged me $26. But then said that they couldn't talk to me. But never refunded the money they charged me to rank on the phone. When I asked why all I got was yhay they had left. So I didn't get a chat or a phone call and they didn't reimburse me since they didn't hold their end of the bargain up
Hello Lisa,
Thank you for contacting JustAnswer. I’m sorry for the confusion.
Allow me to explain the charges associated with your account. To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges ($1 join fee, $46 membership fee). This covers your first question and any questions you may ask until the end of your membership.
There is no obligation to continue membership and you can cancel at any time. To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.
Please reach out to our Customer Care team at [email protected]. Please be sure to ask for our ADMIN TEAM and reference your review here.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards, JustAnswer Customer Care Team
A simple question cost me $75, you automictically sign up for a $37 monthly subscription. Asked for a refund they said they are upfront about charges, no they aren't. Don't use this service, save your money.
Hello Craig,
Thank you for contacting JustAnswer. I’m sorry for the confusion.
Allow me to explain the charges associated with your account. To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges ($1 join fee, $37 membership fee). This covers your first question and any questions you may ask until the end of your membership.
There is no obligation to continue membership and you can cancel at any time. To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.
Please reach out to our Customer Care team at [email protected]. Please be sure to ask for our ADMIN TEAM and reference your review here.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards, JustAnswer Customer Care Team
Be wary of using this company, they charge you for the question answered by a so called expert * if you're lucky! Then without telling you or asking you if you want it they use the card details you gave them to set up a recurring payment for membership/subscription to JustAnswer and unless you keep a close eye on your account they continue to take money from you every month. I wrote on their Twitter page about what they did and on their tweets & replies it is full of people they've scammed in this way. So use Google or ask a friend it works out cheaper.
Hello Sharron,
We're sorry that you didn't find the service helpful.
JustAnswer provides access to verified professionals so that you can get an answer tailored to your specific situation. Thanks for giving our service a try, we do appreciate it.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected]. Please be sure to ask for our ADMIN TEAM and reference your review here.
We look forward to hearing from you.
Best regards, JustAnswer Customer Care Team
I was charged 120 dollars over the span of 2 months asked for a refund and all i got was the customer service bs that all shady companies say "so sorry and i understand you frustration" i was then told that they are very transparent about their prices/ nope nowhere did i see saying it was 60 dollars a month to ask questions and to top it off i would not have even known about it until my bank said something
Hello Dakota,
We're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a membership. We also sent a Subscription Reminder email to your email address on the day that you sign up that this will be a recurring membership.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected]. Be sure to ask for our admin team and reference your review.
We look forward to hearing from you.
Best regards, JustAnswer Customer Care Team
These people are white collard thieves giving you the same answer you can for free on any search engine. They false advertise Showing a big dollar. I. e.$1 for a trial period. I opted to cancel the same day within minutes. I have a confirmation email to prove the cancelation was just minutes apart from when I opened the email they sent me. They still charge you the monthly fee just for opening the email. Other great resources instead of using just A holes. Chegg, Quizlet, Study. Have outstanding service and I was never ROBBED by the credible ones mentioned. Thanks/ Beware internet bandits!
Hello Maurice,
Thank you for contacting JustAnswer. I’m sorry for the confusion.
Allow me to explain the charges associated with your account. To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges ($1 join fee and a membership fee). This covers your first question and any questions you may ask until the end of your membership.
There is no obligation to continue membership and you can cancel at any time. To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.
Please reach out to our Customer Care team at [email protected]. Please be sure to ask for our ADMIN TEAM and reference your review here.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards, JustAnswer Customer Care Team
They deducted $46'00 from my checking account and I can't g
They deducted $46.00 from my checking account without my permision and I can't get them to answer me
Hello Paul,
We're very sorry to hear about your experience.
Experts typically respond within moments of the question being posted. If you reach out to our Customer Care team at [email protected], we're more than happy to take a look at your account to see what happened or locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating. Please be sure to ask for our Admin Team and reference your review here.
Best regards, JustAnswer Customer Care Team
I needed an answer for a quick problem solve Done! Excellent. NOW, HOWEVER, they continue to charge me $34. Per month! And to speak to them about it, they want to charge my credit card again! Shady AT BEST
Hello Laurel,
We're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a membership. We also sent a Subscription Reminder email to your email address on the day that you sign up that this will be a recurring membership.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected]. Be sure to ask for our admin team and reference your review.
We look forward to hearing from you.
Best regards, JustAnswer Customer Care Team
I called with an HVAC question. The tech was unable to help, though he wouldn't admit that, and just wanted to keep me texting. I was very surprised to see I'd been signed up as a member for $37.00/ month.
RIPOFF
Hello Peter,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed.
Please reach out to our customer care team at [email protected] and we can assist further. Be sure to ask for our Admin Team and reference your review here. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
We look forward to hearing back from you.
Best regards, JustAnswer Customer Care Team
We used Just Answer when my dog was sick and we needed to speak to a vet immediately. We were unaware of the sneaky practice to charge my cc every month for a membership we did not want or know we had agreed to. Then they make it nearly impossible to cancel their insane monthly membership!
Hello,
We're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a membership. We also sent a Subscription Reminder email to your email address on the day that you sign up that this will be a recurring membership.
You can also manage your membership by logging in to your account and going here: https://my-secure.justanswer.com/managepearlunlimited
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected]. Be sure to ask for our admin team and reference your review.
We look forward to hearing from you.
Best regards, JustAnswer Customer Care Team
I had a question & couldn't find the answer on Google. I needed an answer by the next day. A 5$ trial & a 15 min chat later & I had my answer. Super easy & cheap way to ask a cpl quick questions to a lawyer!
Warning
Be carefull with those thieves
Trial automatically is becomimng membership after 7 days and they are charging you even if You are not using this service
Pure thieves system how to cheating people
Be carefull,
Hello Pawel,
We're very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment.
When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question, and that we'll collect a small payment from you for this trial period. If the trial period was not canceled within that 7-day window, your account would transition into a full membership
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST).
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters
Hello,
We're very sorry to hear that you feel that way.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
After submitting my question I wasn't given an opportunity to accept or decline their fee. It's charged to your card without knowing your options to accept or decline!
Hello Fabian,
Thank you for reaching out to us at JustAnswer.
I'm sorry if there was any misunderstanding or confusion, but only the customer can enroll in one of our membership plans, it's never done automatically by the site. There are a few places the customer has to click in order to enroll in a membership plan.
The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected] 1-800-905-0124
Totally useless at helping with my problem but I thought for £5 it's not a big deal.
A week later they stole £28 from my account, I didn't read the small print so my loss.
Don't forget to cancel your payments
Hello James,
We're very sorry that you're unhappy with your experience using the service and apologize for any inconvenience.
When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service.
We hope this clears things up for you. If you have further concerns or questions we would be happy to assist you. Please reach out to our customer care team at [email protected] or you can call us at 1-800-905-0124 (Available 6am to 9pm PST).
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
I searched online doctors for an online evaluation for a medication that I received in the hospital from which I was just discharged. I went through an extensive pre-screening and was told that a doctor would be online soon and could definitely help me with what I was requesting. Then I spoke to the doctor forever And the conclusion was a we don't write prescriptions here is a list of local clinics. We are not Telecocs. They advertise and miss lead you as if they are and charge you $50 for the ridiculous process. After going back-and-forth and demanding a refund I discovered that they had charged me twice $50. Had I not demanded a refund I would not probably have noticed right away that they charged me twice on top of trying to scam me by chatting with a bunch of bots who then send me a list of in person doctors to go to. This site is a scam.
Hello Ashley,
Thank you for reaching out to us at JustAnswer.
Creating the perception that JustAnswer is a scam, or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you.
It has been brought to our attention that you have posted a question asking for a medical prescription. We do not refer or distribute medications through our site. It is also prohibited by law to write a prescription for someone who has not been examined or whose medical history is unknown.
If you send us an email at [email protected], we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
[email protected] 1-800-905-0124
I unsubscribed to my emailed cancelled my membership after the trial I got for my only question I got and they still charged me the 45 dollars to my account they are scammers and I do not recommend you guys trying or getting any memberships! Customer survice sucks they said it was a supervisor I was talking to but it was the same person so frustrated they took money out of my account that I needed for bills so didsapointent
Hello Jose,
We're very sorry that you had such a difficult experience with customer service.
We would like to investigate to see what happened and to provide any assistance that we're able to. Please reach out to our Customer Care team at [email protected] or at 1-800-905-0124(6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We will also take appropriate action with regard to the customer service agents' behavior.
We strive to give customers a great experience on our site so please let us know what else we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
I would give a 5 to the experts I dealt with, but the company canceled my membership without talking to me prior. Apparently, if you ask too many questions, they will just cancel your membership and not allow you to continue your work. They do not state if there are question limits.
Hello,
Thank you for contacting JustAnswer and I apologize for any inconvenience or confusion.
The Fair Use policy is designed to keep the membership program affordable for all customers, so the system turns the membership benefits off if it detects a pattern of excessive use. While the membership is a great value and does allow you to ask a lot of questions at a reasonable price we do need to limit the use sometimes in order to make sure that we're able to continue offering the program to everyone.
We have reached out to you privately about your concern. I have opted you out of the membership and I assure you that moving forward you will not receive any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
JustAnswer Customer Care Team
[email protected]
I was routed to the JustAnswer site when I was asking a question on a antique I had. The site displayed a $1.00 fee to join. The site also indicated that they had a $60 monthly membership fee. I erroneously made the assumption that I had to pay the $1 only to join and would then be given the opportunity to subscribe. WRONG! I was immediately charged the $1 fee to join and the first month membership fee of $60. The have a trial period in their menu option but apparently you still have to pay the $60. I canceled my membership immediately and completed their contact form requesting a refund. I received an email saying my membership was canceled but could ask questions for 30 days. I sent another email indicating what happened and requested a refund. Unfortunately that was NOT going to happen. I saw different comments when researching that they offer a 7 day trial but apparently they do not or, if they do you still get stuck with at least one month payment. I know what the site reflects and it is my error but I think their joining / registration is very misleading. Users should be given the opportunity to select a membership AFTER they join. Do not join on this site unless you fully intend to pay a $60 fee membership fee every month.
Hello Judith,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
[email protected]
I had a terrible experience with them. They are here to charge your card and that's it. I tried them once, these great experts - I would call them burglars were never able to help me. But they were av=ble to charge my card for a 46 membership that I never signed up for. When I called them to see who approved to charge my card month they said I had confirmed on an email which is 100% not true. When I asked them for proof they were unable to give it to me. They kept on transferring me to different departments that will be able to show me the email that a agreed to sign up for the membership. There was nobody in the entire business that was able to forward me the proof - shows us all that they don't have it. They were all like we don't have access, I'm so sorry. In other words, they are here to charge your cards and lie. That's about it!
Hello Simi T.,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at [email protected] or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yasmine,
We're very sorry that you had such a difficult experience with customer service.
We would like to investigate to see what happened and to provide any assistance that we're able to. Please reach out to our Customer Care team at [email protected]. Please be sure to ask for our ADMIN TEAM and reference your review here. We're more than happy to take a look at your account to see what happened and address any issues that you have.
We will also take appropriate action with regard to the customer service agents' behavior.
We strive to give customers a great experience on our site so please let us know what else we can do for you to earn a 5-star rating.
Best regards, JustAnswer Customer Care Team