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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just realized I have been paying $29 a month for a service I don't even remember agreeing to. I saw it was $5 to ask a question and paid that. To be honest, I had been up all night with a sick dog, so I was slightly delirious at the time and failed to read the fine print.
When I noticed the charge on my account today, 4 months later, I called to ask for it to be reversed. They refuse to refund me stating I was notified of the membership fees. They do not send any reminders that your membership charge is occurring, and customer support is clearly outsourced and offers very little help.
I asked if I could have at least one or two months refunded since I never used this service because I didn't even know I had it. But, they refuse to offer any refunds so I guess my $5 question has now cost me $150. I definitely got hoodwinked.
They could not answer my question so I cancelled my service within minutes, days later I got an incorrect vague answer and was charged anyway. I would stay away from them, there are much more reputable and honorable services.
Hello Brad,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed. Additionally, we have a Quality Assurance program that oversees the Experts.
Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST) and we can assist further.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
I got two answers from doctors that seemed like decent answers, but I found both of their pictures for sale on stock photo sites. So I now think they are not real doctors. And there is no other information about the doctors, such as where they practice, what their experience or education is.
Hello,
Thank you for contacting JustAnswer.
I'm sorry for any problems you've experienced with our site. Our Experts are verified by a third-party verification service and must have recognized credentials in their fields, such as a lawyer's, doctor's, or veterinarian's license, or years of experience working in a particular field.
If any Experts are displaying rude or unprofessional behavior we would like to inform our Expert Quality Review board so that they can address the issue. Please reach out to our Customer Care team at [email protected]. Be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
JustAnswer Customer Care Team
I am very very displeased with this! It was a ton of money for one question! It said one dollar to join. I am VERY unhappy
Hello Emilia,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
Their lawyers give ok general advice, but if you did not realize that this is an on-going charge, each and every month even if you do not use the service - you are in trouble
Expect to get little and to pay a lot for it... Thankfully, my credit card company flagged this, or else I would have been charged for ever for nothing...
Go to a real lawyer - you will be much better off!
Hello Maury,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
I have no memory of ever working with this company, I must not have received the help I was wanting. I always go in and cancel anything like this the min. I get done using it unless its will really work for me, having no memory of this company I know I cancelled. More then 6 months down the road I was going through my PayPal and noticed they had been withdrawing 49 dollars every month when I tried to take to them I kept getting told to sign up and a expert would help me clearly a computer then I was told by chat they would not refund the money they had been withdrawing from my account they just took me for a lot of money and can clearly see I did not use services, they would not even tell me what services I "used"
Don't let then have accesss to your account
Lee Plummer
Hello Lee,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
It's a dollar for the first time. I signed up, and it wasn't what I needed so I immediately canceled my subscription. Maybe 5 minutes had passed from subscription to cancelation. I was still charged almost 40$ for 1 month. No refund. I'm going to go on as many review sites I can tell every one. Bet
Hello Kyle,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
Scam site. Unclear with charging. No calls backs when they are promised. Silent monthly charging. Do not give them your card details
Hello Louis,
Thank you for reaching out & I'm sorry to hear that you didn't receive the callback you were expecting.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
Went to the web site to ask 1 question for $2.00. Ended up being charged $2.00 and $86.00 no refund.
Hello Louis,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
You will be charged immediately and they do not issue refunds. It does not matter if you asked only one question. You're paying the whole months fee when they charge the "trial fee"
Hello Alexandra,
Thank you for providing this feedback.
We're very sorry for any confusion or misunderstanding. JustAnswer does not have a free trial offer at this time. If you were to visit the site as a new customer you would see that the price of the membership is clearly stated on the payment authorization page.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST).
Ask for our admin team and reference your review here on SiteJabber. We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
Just Answer markets itself as an online company connecting interested users to other individuals who can answer questions. Initial answers cost $1 per their marketing material. What is not transparent to the initial user is that when you pay the $1 fee for that first question, you become a member with a $46 monthly membership fee automatically withdrawn from your account. We did ask an initial question but did not read the fine print closely enough to realize we were now "members" and would pay this fee rather we asked another question or not. In a court of law, we would have no "leg to stand on". This is my least favorite kind of marketing because inherent in the way they market their company, there is an apparent intent lack of transparency. I called the company's customer service department and spoke with Carlo re: the ongoing monthly charge to our account. He was well-coached and would just reiterate that this was a legal charge and he was only authorized to cancel the account. This made me think he receives many such calls from people who do not realize they would be incurring the ongoing monthly $46 charge whether they used the service or not. When I asked to speak to a supervisor, he said one would call me back within 15-30 minutes. I did receive a call back. She was courteous but disinclined to refund any of the monthly charges--just read to me the terms of the contract. I clearly told her that I was on their company website and would be writing a review regarding their business practices. She then agreed to refund two months of payment. I paid the first month's charge. I would have absolutely no trouble with this kind of marketing/selling IF it clearly indicated in the same FONT and SIZE immediately following the $1 dollar come-on charge a statement similar to the following: "When asking your initial question for $1, you will automatically become a member of JustAnswer. You will automatically become a monthly member and we charge your account $46/month whether you use our service or not. You may call at any time to discontinue membership". I gave them a rating of 2 stars because the supervisor refunded me two months worth of charges. Buyer Beware!
Hello Marie,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
I was looking for a refrigerator repairman and a popup stated free trial thru JustAnswer. The popup stated join for a $1.00 to talk to a repairman $1.00 and a $37.00 charge for their monthly membership, which was for a month after that trial period of one month. I did speak to a repair man but his advice did not work. I cancelled before my trial period was over. When I got my statement, I was charged the same time and day of 1.00 and 37.00. I actually read the policy before I check the subscription. It said UPON COMPLETION OF YOUR FREE TRIAL WILL BE CONVERT TO AUTO PAY. The companies reply to all bad reviews is that customers have a choice for membership plans for us to choose from, which I never received just a box to click start your trial offer. The popup was gone after I check the box no information, but order history said I joined with the double payment. There is 2,472 complaints just for 2022 for this company, the complaints go back as far as 2018 just as many or more each year. This is deceptive billing practices. This company keeps receiving compensation of scheming victims out of money. The company has a repetitious reply to all complaints presented as a form letter.
I was searching for answers and this advertisement popped up questions answered $1.00, I knew that could not be possible but I read all the small print and entered my credit card information, the fine print stated I could cancel before my card is charged. Asked my question and this window popped up saying for a phone call $58.00, now I'm thinking wait a minute this could be a scam, finally after 30 minutes or so I get a response from a lawyer, however I have already canceled this membership before I can be charged a fee, Nope I was charged $46.00., I am now wondering why am I being charged? I read the fine print it clearly stated TRIAL PERIOD, what does trial period mean to you? For me it's a trial period, not for this company. Nevertheless I was charged and they refused to refund the payment. Lesson learned.
Hello Bethany,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
This is a total con they will charge you before your trial is even over and they will not issue a refund even if you do not use their services at all they say that they provide certain things and they do not! Total rip off! Terrible shame on them!
Hello Michelle,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
I felt misled. No connection to a vet as your virtual assistant promised. Told I would be charged $1, but was charged $30 for a membership I never asked for. Took advantage of a dog mom who was worried about her fur baby. When I initially asked for a refund I was told I was ineligible. I had to go to PayPal to demand my refund. I resent the extra steps you made me do and that I had to take it to that point. I haven't demanded a refund on principles more than 2 times in 15 years with PayPal. I got my refund but only because I got angry. I never got an answer as I was promised or connected to a vet. How dare you prey on people under duress. After seeing your reviews, you should change your payment model. I saw after the fact how many others were dissatisfied with your website. I regret ever asking my question. I will continue to warn others of your predatory practices and hope you get shut down. $30 may not be a lot to some, but this was more about the principles. I politely explained I was told I would be charged $1 to be bait and switched to $30 and placed on a membership I never requested!
Hello Michelle,
Thank you for reaching out and we're very sorry to hear about your experience.
Experts typically respond within moments of the question being posted. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
If you reach out to our Customer Care team at [email protected], we're more than happy to take a look at your account to see what happened or locate an Expert for you. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
JustAnswer Customer Care Team
The appraiser didn't even know how to receive e-mails either via text or actual e-mails kept saying can't see the pictures? Sent her 11 photos via e-mail and text how hard is that to get people? Bad choice don't use them.
Hello,
Thank you for reaching out and we're very sorry to hear about this problem with uploading your photos.
The file size limit is 5 MB per photo. We'd like to get further information from you so that we can help resolve any issues. Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST).
Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
I got a 'trial membership' which immediately resulted in a monthly charge. The answer was effective and of value so I simply chalked it up to 'oh, well' and canceled. Then, another month was charged, I call customer service, and SURPRISE, no record of my canceling and no refunds. Good service but beware of membership service--keep a copy of the cancel request or written record of the person you spoke with
Hello Ellen,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
Some of the most predatory marketing I have ever seen! The messaging said the answer would be $1 and renew at $60 monthly. Instead, I was charged $61 immediately. I reached out to their billing department, who were unresposive. I called their customer service department, who said I had agreed to this purchase, that it was valid from their end, and that they would be unable to refund me. By this time I had been charged $60 again. They hung up on me as I was trying to plead my case, which was a first for me. I cannot imagine doing business like this. It appears they've literally structured a business to trick people into making automatic recurring payments, then slap them with their T&Cs. How is this allowed to continue? It honestly makes me want to take them down, but that's probably the legal dramas talking.
Hello Sam,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
Do NOT enter, you think you pay one or more dollars/Euros to ask a question. But they now have your credit card. So they start charging you (for me) 49 Euros a month with no authorisation.
CYBER SCAMMERS. Watch out. And the good reviews are written by the company.
Hello Susanne,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
This is a scam. I asked a question regarding my snowplower and paid $37. Little did I know that in order to ask the question I had to join a membership with a monthly reoccurring $37 monthly cost. I was billed in March for zero questions. THIS IS A SCAM. DO NOT USE THIS SERVICE. YOU WILL CHARGED EXTRA COSTS.
Hello Gregory,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shayna,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
[email protected]