JustAnswerReviews 23,072

I had problems with my newly purchased IPhone. I got on the JustAnswer website for help, and had $1/day special for a week. When you do not cancel - that special becomes a $46 charge to your credit card. The reminder emails for the charge go directly to your junk mail that you cannot begin to go through each day! While it is completely obvious on their website that you have never accessed your account, they will make no other attempt to contact you.

Company said they would charge $1 for me to sign up, then as soon as I signed up, they charged my card for the $1 plus an additional $37. Then the advice they provided was worthless: "Hire a repairman." I never agreed to the $37 monthly fee, and immediately canceled this "service."

The is a SCAM website. We went to the website and they requested a $1 charge to answer our question. The actual charge was $61 for a monthly subscription that we did not request. We tried to get a refund but they refused. Beware using this website as they will charge you for something that you do not want.

This site is actually a scam. Their bot states " JustAnswer for only $5 (fully-refundable). While you're filling out that form, I'll tell the Lawyer about your situation and then connect you two." - Once it connects you to a this form, there is fine print that says you will also be billed a $60 non-refundable fee. Why not mention that fee right away? To deceive people. I called them and told them how unethical this is and they refused to offer a refund. I called again and asked what "free" meant? She couldn't answer. She kept saying that I was charged because I asked a question. It is free to join, but if you use the site then you get charged. That is absolute nonsense. They know this is an unethical business practice and they don't care. I kept arguing and finally was offered a refund. If you Google "justanswer scam" you will see others have had the same experience.

This site is out to simply siphon money from whosoever is dumb enough to agree to be connected to an "expert", just so they can charge an unexpected monthly "membership" fee against your credit card without due authorisation, and will continue to do so unless you "cancel at any time". Don't fall for it! Be warned!

I was recently having trouble getting access to my Paypal account and contacted JustAnswer admittedly inadvertently. I agreed to the initial test charge of $2 and then to a charge of about $56 for an expert to come online with assistance. The first expert provided some basic steps that I could take, and I had agreed to the first charge, so at least knew what I was getting into. Then, uninvited a second expert took over, at which time, I simply disconnected without awaiting any advice. When I checked my credit card balance, there was a second charge of $66 for them just to show up uninvited. Be careful in using this service! Ultimately, I solved the problem with the Paypal help line, though not without a wait...

Do not give these guys your credit card. The cost is unclear. Know that any inquiry will cost at least $60.00. I asked about the value of an antique book, received a range, cancelled my subscription one day later and was charged 60 bucks. Do not ask a question unless you are prepared to pay at least that much for the answer.

Just answer seems to have a lot of satisfied customers. 4 stars they show. But a substantial number of people feel their $1.00 question answer, followed by an automatic $64.00 monthly charge is a scam. When you give your credit card number for the $1.00 charge, small print at the top authorizes them to enroll you and charge you $64.00 a month. Hardly upfront. When you call to complain, their happy to cancel your membership but wont refund the $64.00 charge. So your $1.00 question cost you $65.00! I called to complain and they did cancel my so called membership, but when I asked for a $64.00 refund on the chat line they cut me off, TWICE. They must be making a lot of money off cancelled memberships!

I was told I would be charged $2 to ask a dermatologist a question and there was never anything mentioned about a membership fee or anything of the sort. My credit card statement came in and it appears they charged me a $66 fee for membership when the only charge I was told I would be getting was the $2 fee. The dermatologist told me to consult an actual doctor and the company is refusing to refund me for the charge I never consented to.

No upfront mention on monthly fee. Just 1dollar trial. Constantly contacting me after I cancel. Stay away

This company preys on people that forget to cancel their membership and refuses to give any refunds regardless of the last time you've logged into it. VERY UNSATISFIED! Will never do business with again!

This is a scam service set up to entice you in with a 'Free seven day trial offer.' Then they don't make clear to you that you have to definitely opt out before the trial period is up or they'll take your money (£38 a month!)
For ever after - despite you never using the service again. We rang to complain we had been repeatedly charged for a service we hadn't used apart from that initial phone call, and we were answered by staff in the Philippines who promised a Supervisor would ring back within the hour. Did they heck!

While I was setting up my roku account I had one question and through the Roku system I was re-routed to Just Answer, who charged me $ 1 for the question and $ 46 for a monthly membership fee forever until cancelled. So when you as "Just Answer" a question sure it just cost you one $ but they automatically sign you up for a monthly membership fee for Just $ 46 a month. I guess we all have the wrong job - just imagine if you would for every question you answer during a days time get a new member automatically signing up and you earn every month $ 46 without answering any questions, unless somebody actually ask you a question than they pay you an additional $ 1. I would be rich as I am answering question all day long.

Get sucked into a $34 monthly fee that was unexpected with not refund, only hours after first month was charged.

I asked one question and did NOT realize it was an ongoing monthly charge BUYER BEWARE.
T may have been my fault but I feel the app is very misleading.

They got my credit card information to charge me for $1 to get an answer. They hid that I was also getting billed for a month of service plus it was automatically a recurring monthly payment. I let the initial charge of $46 go because I didn't have the time then to claim a refund. When I just saw a second such payment I spent considerable time canceling the account and getting a refund of at least the fee I just found debited. I didn't have a copy of the information that fooled me to begin with so I couldn't realistically make an adequate claim. So they have 92 dollars of mine that was 92 times greater than I thought it would be.

I needed to ask a question re Virginia estate law. The Lawyer who responded was not licensed to practice in Virginia and could not answer, except to say most states are similar. After posting our question, the website apparently locks you in to a yearly membership. I was able to cancel after two months but, a complete waste of money. I have no emails or receipts stating I agreed to a membership and only noticed the charge on my credit card statement.

I was looking for a lawyer and they said via chat on their website for $5 the could connect me with one. The one I was connected to was not in my state and could not help me. Then I go to my bank account and I found. $46 membership charge for just ask.
Went back to the website and I realized it was a bit since would answer my complaint and this time asked me for $1. This is an absolute SCAM. Called customer service and the Indian lady with a very heavy accent said the money could not be refunded because I had agree on an email they have sent me! Don't use justask.com because they just ask for your money!

They give you mediocre answers that you could easily find off of google, then mislead you into a paying for an expensive monthly membership. Their cancellation on their website also does not work, so they will steal your money until you notice and demand they cancel it. They will not give you a refund either even if you had 0 use of the months membership. I hope this website gets investigated and is shut down ASAP. Shameful.