JustAnswerReviews 22,941

They do not inform you that you are signing up for a membership and will be charged a fee later. They charge you an initial small fee (this doesn't make sense if you are also signing up for a membership, why would they charge the fee). Also, the answer I got was not helpful at all.

They said $1 for a one time fee, once I paid that they charged me $50 for a membership i didn't ask for and won't give me a refund. They only mentioned the extra $50 after I paid the $1? Now I have more to worry about than chest pains.

This company is a bait and switch. I signed up for $35 to help with an issue. Once I was on the site I was immediately asked to pay over $25 to connect me with an expert.

DO NOT waste your money on these people. They swindled me out of money yesterday. When I complained, they asked for $5.00 fully refundable fee to "look into my complaint." RUN FOR THE HILLS!

I was told I can pay 5$ for a question, they decided to sign me up for a monthly membership and I was charged 42$! I asked one simple question and I was just charged 42$ 7 days later for that question. Do not use this app or trust them. DO NOT SIGN UP OR PUT YOUR CREDIT CARD INFO IN.

They say $5 charge, get your CC info, and the charge is $65. Then you call and are told "No refunds:" and stop chat

You get charged $5 join fee which they say is fully refundable, they do not say you will be charged the full membership of $60 + the $5 join fee. In the end you are charges $65 dollars to begin with and just for stupid questions. When you try to call for refund, they send from one to the other, you get angry, start to yell because they are just playing with you then they play the "sir, if you don't let me speak I am going to have to disconnect" but keep repeating "I am not sure we will be able to refund you sir" and not expecting you to be angry, of course, they are stealing you and they want to force you into behaving an accepting. It's a SCAM. Don't fall for it. The idea of the website is cool, I wish there was really a website that would provide a good legal service but haven't found yet, JustAnswers is defintely a SCAM. They just got me angry and charged me $5 dollars for it. The $60 dollars they refunded after much suffering! Don't go through it, it's not worthy! Get a local lawyer, that's what I am going to do.

I messaged justanswers chat page and the person chatting stated I was going to pay 2 dollars fee so I could be transferred to chat with a doctor. I did this and used my credit card. The Doctor was professional and swift. My issue is why I was charged 66 dollars on my card when I was not pre-informed of any monthly charges for membership. I was only told that I was to pay 2 dollars to shat with a live doctor. The 66 dollars was imposed on my credit card without giving me the chance to accept or decline. That is just shady. The customer service lady I called to complain was just unbothered and cheeky on the phone. She said the best she can do is cancel me membership and that the 66 dollars would not be refunded. I do not know why that monthly charge of 66 dollars information was hidden from me and only 2 dollars mentioned. SCAM!

Fraudulent.
It charges 30 per month without you realising. You enter on a membership you literally never suscribe to and won't get a refund.
Please do not enroll, it is terrible and so is their customer service.
They'll silently charge you till you realise

Be careful while you sign up. Because only 2 cad is highlighted and mentioned. And once you make the payment they mention about other membership payments.
Not worth it

I had made an account in August. Immediately had issues with the lawyer that was assigned my question. Was charged an extra $66 after i was told it would only be $2. I spoke to a customer care person and requested my account be cancelled to avoid future charges. I was told it was done. Then reviewing my bank statements, i was still charged for 3 months after. When again speaking to customer care(3 months later) was told "sure we will cancel it now but cant refund the last 3 months" WHY NOT?! I requested the cancellation 3 months ago, your employee didnt follow through with the request but informed me they did? This site is terrible. They dont listen to their customers or even attempt to be helpful. Such a bad experience here. Telling me they "cant find" the request? Total bull. If there was a star review that was less then 1, thats what theyd get.

They cancel your chat if they do not like a question. I was chatting with a customer service, and during texting a question, they canceled our chat.

So, my local vet clinics tend to be over-booked. I've tried to get my cats in for sicknesses and they'll have me wait 3 weeks to a month for more, so I thought I'd give this a try. Called in (admittedly around 8:40 at night because that's when my cat got his toenail torn out, but we don't have emergency services around here), waited until 1:30 in the morning before finally giving up on them actually ANSWERING my call. The assistant was very nice, but that doesn't make up for the fact that they charged me for a service they can't actually give.

Then, once I went to cancel, they said they'd try and get me in with a caller right away, then just canceled and sent me on my way. Like... what actually goes on there? THREE hours? Almost four? I mean, what is this even for?

Not only were they not able to provide a solution for my question (a simple technical question about Vizio TVs) but they scammed me into signing up for a $46 per month subscription. They state the question will cost $1, but must have some fine print about the subscription. I requested they cancel the subscription, which they did, but wouldn't respond to my request to refund the $46. Therefore, a single question, that was followed up with a single text respond that didn't answer the question, cost me $47 for about 45 seconds of their time

This company is a total fraud. Do not use it and don't put in your credit card. I was told on a online chat that I would be charged $2. After the chat, it directs you straight to enter your credit card details. Once you hit enter, you're screwed! Right away I asked on the chat if I am being charged anything additional and was told yes, you've signed up for a subscription! Talk about unethical. I love how they trick people into purchasing something. I asked a question about my fridge not working. Why would I want a subscription. I was told I would be charged $2 which would be refundable. I have emailed customer service and received the typical corporate babble back with links to articles. STAY AWAY from these guys.

Scam website, please report this website
Misleading message to deceive your wallet.

Please report this website together

5 dollars to get in for the trial period, next thing you know, 69 bucks are missing and they won't dream of offering a refund. Even if it is the day of the purchase.

For that reason alone. 1 star

This would be a no star review if it was possible.
This company operate a SCAM. I searched for a solution for a malfunctioning fire alarm and the manufacturers troubleshooting page contained a link to Just Answer for expert advice. Said this was available for a completely refundable £1 trial fee. Decided to try it and entered card details for the 3 day trial. I got a sort of ok response from an expert. I could probably have found this myself in the time it took though if I'd looked further myself. All ok at that point but 2 days later a fraud alert from my bank to say that Just Answer had tried to debit £30 from me. Thankfully bank saw as suspicious and blocked it but said would have to go through the whole hassle of getting new card unless JA confirmed they'd not try to take money I'd not agreed to pay again! So I tried to get this done but JA just flanneled or sent responses about how I should get my bank to help by authorising the declined payment or something ridiculous. They offered customer service numbers in the USA that I have not tried to call of course. I've since read a host of critical posts from USA based customers with similar and a lot worse experiences than mine. I am now having to cancel my card and wait a week for a new one. What a scam.

As it says in the titled membership is disrespectful to its customers.
The setup of just answers is fantastic. You ask a question you get an answer by a professional they answer it they give you the information you need that's it.
The problem is the way the company is run is very shady and disrespectful.
1st problem when I signed up I thought I was only paying $5. After the $5 that's just a fee then it's a $29 membership that they charge you after the fact that they never tell you when you're signing up.
2nd problem if you ask too many questions on the site They considered that over use when I did that and they canceled my membership without telling me. They never stated anywhere that you have to ask only a certain amount of questions. They stated it's an unlimited amount of questions you can ask under your membership they lied.
When I called customer service about what was going on because I didn't know at the time. They told me my membership was canceled but they said they didn't know why. I said why I didn't cancel my membership and you kept my money for it.
To make matters worse I only had the membership for like a week. So I still have 3 more weeks on my membership. Keep in mind they keeping my money for membership I paid for that I can't use anymore.
Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the Y. Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the why. She kept on giving me different answers but she didn't answer the question. So then when I asked her again it's because she said I abused the site by asking too many questions and that's why they canceled my membership. And I said that's the issue why Didn't just tell me the truth in the 1st place and then she hung up on me.