JustAnswerReviews 23,002

Don't use their service
I cancelled my membership- didn't know I should look for a cancelation email because that wasn't clear and still got charged for the amount. They wouldn't refund me and when I was expressing my concerns the representative disconnected the chat. Not professional and not something I will ever use again.

This company has sharp practices: asking you to pay £5 to answer your question, but automatically deducting another £35 for a membership you didn't want. Yes, of course they put some small print somewhere to legally cover themselves,.but the practice is unethical. I am one of the many that has fallen into their trap. I have terminated the membership I never asked for in the first place and requested a refund. From the many reviews below, it would appear they refuse to refund their customers's requests. Do please READ THE REVIEWS FIRST or, like me, you'll find money being taken from you that you didn't expect!

This site is super scummy, and you should not support it.
They will repeatedly charge you without notification and have extremely poor customer service.

I was disconnected 4 times from their associate "Pearl" who is clearly many people with the same name.
By disconnected, I mean when I was trying to cancel the account they ended the chat-line. When transferred to a supervisor on my fourth attempt I was disconnected after not responding fast enough... (while actively typing for about a minute).

Never give them your money, anything they can provide you will be free online and equally as helpful. For a business that is this sketchily ran I would be very hesitant to listen to any "medical" advice or otherwise.

Avoid at all costs. Scammers.

Debit your account for what should be a holding charge if you continue membership whilst advertising free refundable £1 service for a initial question.

Disgusting.

I sent picture of my guitar to get appraised all I got was an estimate or what they called a price range don't used this company it is a ripoff they take your money and never once tell you it's
A monthly membership Be careful Scammers

Stole my money. Uses trickery to get your money and refuse to refund charge even when we contacted CS immediately, as soon as charge was showed.

1000% Efficient Scammers... They offer a one week free trial for a refundable $2 fee to get your credit card details then they start charging an Unauthorised monthly fee of $66 immediately without any prior mention at all... Then to get that unauthorised charge refunded is an absolute nightmare. They use every trick in the book to try to run circles around you... They refused to refund the unauthorised transaction to me until I threatened to expose them by reporting them to every legal authority available... They thought they were so clever until they came across me... I finally got my refund once they understood that I wasn't going to backdown... One day they will do it one too many times and end up in prison for a very long time or worse... Most people don't suffer fools like this mob gladly... Don't trust this bunch for one millisecond... Stand your ground and report them to crimestoppers.com.au for Internet fraud.

I signed up for a quick question and it says it will only cost me $2 then they charged me $66 and when I contact costumer's service they told me that you enrolled in monthly membership which is a lie

BE CARFUL

First of all, this is a deceptive advertisement, the company lures you into a one-time payment of 5DKK. I used this service only once, because the answer that I got was from first link on Google. Nothing less, basically for one question they took 333DKK from my account. Of course, I did not read anywhere that I will pay more than 5DKK. After contacting the company, they refused to refund me the amount, and on top of that, the operator shut me down so that he didn't have to deal with me. If you look it up online, you will notice that the majority of te users have got the same issue. Don't waste your time and money. ITS A FRAUD.

They do not inform you that you are signing up for a membership and will be charged a fee later. They charge you an initial small fee (this doesn't make sense if you are also signing up for a membership, why would they charge the fee). Also, the answer I got was not helpful at all.

They said $1 for a one time fee, once I paid that they charged me $50 for a membership i didn't ask for and won't give me a refund. They only mentioned the extra $50 after I paid the $1? Now I have more to worry about than chest pains.

This company is a bait and switch. I signed up for $35 to help with an issue. Once I was on the site I was immediately asked to pay over $25 to connect me with an expert.

DO NOT waste your money on these people. They swindled me out of money yesterday. When I complained, they asked for $5.00 fully refundable fee to "look into my complaint." RUN FOR THE HILLS!

I was told I can pay 5$ for a question, they decided to sign me up for a monthly membership and I was charged 42$! I asked one simple question and I was just charged 42$ 7 days later for that question. Do not use this app or trust them. DO NOT SIGN UP OR PUT YOUR CREDIT CARD INFO IN.

They say $5 charge, get your CC info, and the charge is $65. Then you call and are told "No refunds:" and stop chat

You get charged $5 join fee which they say is fully refundable, they do not say you will be charged the full membership of $60 + the $5 join fee. In the end you are charges $65 dollars to begin with and just for stupid questions. When you try to call for refund, they send from one to the other, you get angry, start to yell because they are just playing with you then they play the "sir, if you don't let me speak I am going to have to disconnect" but keep repeating "I am not sure we will be able to refund you sir" and not expecting you to be angry, of course, they are stealing you and they want to force you into behaving an accepting. It's a SCAM. Don't fall for it. The idea of the website is cool, I wish there was really a website that would provide a good legal service but haven't found yet, JustAnswers is defintely a SCAM. They just got me angry and charged me $5 dollars for it. The $60 dollars they refunded after much suffering! Don't go through it, it's not worthy! Get a local lawyer, that's what I am going to do.

I messaged justanswers chat page and the person chatting stated I was going to pay 2 dollars fee so I could be transferred to chat with a doctor. I did this and used my credit card. The Doctor was professional and swift. My issue is why I was charged 66 dollars on my card when I was not pre-informed of any monthly charges for membership. I was only told that I was to pay 2 dollars to shat with a live doctor. The 66 dollars was imposed on my credit card without giving me the chance to accept or decline. That is just shady. The customer service lady I called to complain was just unbothered and cheeky on the phone. She said the best she can do is cancel me membership and that the 66 dollars would not be refunded. I do not know why that monthly charge of 66 dollars information was hidden from me and only 2 dollars mentioned. SCAM!