JustAnswerReviews 21,259

Honestly when I first registered I did not have my hopes up that I would get a proper help, I needed a quick consult regarding my TV problem and I was very impressed on how fast and accurate the information and help I received was. I will definitely use again and recommend to my friends & family!

I spent the last 10 dollars i had in the bank, all i had left and i needed advise as soon as i could, with their fast service, and knowledgeable expertise, I saved my home and my future, the hardest part was mom was extremely sick in the hospital, and i did not know where to turn, over a few short hours, a lawyer was able to guide me through everything i needed to know and do, to ensure that if the worst happened and mom passed away, i would not lose our home, thank you justanswer you saved my life.

SERVICE WORTH EVERY PENNY!

I acquired a vintage Sherwood S-7100A AM/FM Receiver at an estate auction. When I tried to turn it on, nothing happened. I replaced the fuse, but still no power. I then started searching the internet for help and found a JustAnswer posting with the same problem. I realized the steps to fix it were beyond my ability, so I paid $5 for 7 days of help. My expert was Louie, and he had the patience of a saint! He was asking very basic questions that I could not answer. So, I chose to use their option to hire an expert ($26) so he could work with me directly and diagnose the problem for me. JustAnswer connected us on the phone and we went to work. He wanted to know if I had a multi-meter, which I did, but did not know how to use. He walked me step-by-step in getting the meter set up. First tested the power at the power cord prongs. The readings were too low, or not giving a steady reading. Then tested the power at the "SWITCHED 100 W" plug. He suggested I clean the power cord prongs which stabilized the readings. With that done, all the readings were then within norms. Plugged it into the power strip, but still did not work. (red face) - oops - no speakers attached and the speaker selector was set to OFF. Once speakers were attached and the speaker selector set to "A" there was music!

I have used this site in the past to ask questions about Canadian law, and the experts who answered them represented themselves as Canadian. Recently I tried to sign up as an expert myself, but the system was incapable of recognizing a Canadian driver's license as a verifiable ID. It quickly became clear that the site is US-dominated and open only to US experts, but has no qualms about representing them as Canadian (in my case). If your question is not country-specific, that would not matter. Mine were.

They were absolutely no help at all. Then I found out that they'd made my contact a subscription and charged twice within a few days. Now I have to go through my back to get them turned off from payments. DON'T GO THERE!

I was looking at a YouTube video demonstrating a complex maintenance procedure for a sewing machine. An ad for JustAnswer popped up claiming to provide expert technicians to answer this kind of question for $1, can cancel at any time. I decided to try it. Immediately I was in touch with a consultant who did not read my query. Then she said she would try to find an expert to answer it. Then I received a notice of a $37 charge from JustAnswer, in addition to the $1 fee, which was now described as an account processing fee. I immediately cancelled the transaction. Hours later a tech emailed me, suggesting I look at the YouTube video (same one I was already viewing). The company will not refund the $37, but claim I will not be subjected to monthly charges. Their customer service rep claimed they have a great Better Business Bureau record. In fact, they have a record of many complaints. BBB now has one more. Don't use this company, it is a scam.

While polishing silver before the holidays, I got curious about the age and origin of an item that's been in my family for well over 100 years. I was able to track down some of the hallmarks but not the crucial maker's mark.

In my search, I stumbled across Just Answer and, for a small fee, purchased a one-week trial. It was really easy to chat with them and upload photos of the item and the hallmarks. Within a couple of hours, I received a detailed report about who made it, where, and the exact year. She even provided an appraisal and suggested several places where I might sell it, if I was interested in so doing.