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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Asked question on how to fix a plumbing problem with slow hot water. Received answer next day stating frozen pipe. Goggle resolved problem on clogged water filter.
Horrible scam, charged me asked for a tip and charged $71 extra for call they said they would make in a few minutes nothing! Joke!
Hello Chris,
Thank you for reaching out to us and we'd like to make this right for you.
Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18
Me han cobrado 49 euros por una pregunta que habían dicho que costaría 5 euros. Me siento estafada completamente. Exijo mi dinero de vuelta!
Hola,
Aunque no hablamos su idioma, podemos usar Google Translate (http://translate.google.com/) para comunicarnos entre nosotros.
Lo siento mucho por cualquier inconveniente y confusión sobre los cargos de membresía, y si no pudo obtener las respuestas que deseaba. Me encantaría ayudarte.
Me gustaría investigar para ver qué sucedió con nuestro equipo y brindar toda la ayuda que podamos. Estamos más que felices de abordar cualquier problema que tenga.
Por favor, envíeme un correo electrónico para que podamos ayudarle más. ¡Asegúrate de hacer referencia a tu reseña aquí!
Nos esforzamos por brindarles a los clientes una excelente experiencia en nuestro sitio, así que háganos saber qué podemos hacer para que obtenga una calificación de 5 estrellas.
Saludos,
Ángela
Atención al cliente de JustAnswer
[email protected] o 800-808-0645 ext. 28
Hello Anita,
Although we do not speak your language, we can use Google Translate (http://translate.google.com/) to communicate with each other.
I'm so sorry for any inconvenience and confusion about the membership charges, and if you were not able to get the answers you wanted. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
I engaged and hoped to benefit from what I thought might be a good service. They said $2 to pose a question and then proceeded to charge me $79 without me knowing it. Customer service refused to refund and disconnected and I have seen multiple reviews noting this service does this to their customers. So unfortunate.
Hello Colleen,
I'm so sorry for any inconvenience and confusion about the membership charges, and if you were not able to get the answers you wanted. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
I have tried a number of times to get help about a 20V Dewalt Leaf Blower problem. Twice it tried to redirect me to a small gas engine specialist. I could not work around the AI algorithm. I kept getting the exact same respone.
The next time instead of "Dewalt Leaf Blower" I typed "20V Dewalt Leaf Blower". It could not grasp the fact that it was not a computer problem.
This site is a complete waste of time. It's only purpose is to get $2.00 out of you.
Don't waste your time and your money.
Hello James, thank you for bringing this to our attention. I apologize for the shortcomings of the algorithm, but I can assure you that if you post your question, no matter which category it lands in, we will make sure that it gets to the right kind of Expert. If you would like me to assist you with getting a response please reach out to me using the contact information below.
Best regards,
Meg at JustAnswer Customer Care
[email protected] or call 1-800-808-0645 ext. 55
Since July 2022 money has been taken from my credit card each month without my permission. I need to know why and how do I get my money back from JustAnswer. I never needed JustAnswer service I don't know how they got my details. I am not a member.
Hello Frances,
I'm so sorry for any inconvenience and confusion about the membership charges. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
I signed up with these guys in November, paid the membership fee, asked one question and the answer was 'any attorney should be able to answer your question.' Seriously, that was their answer. I cancelled the membership immediately on the website, and watched it cancel. I got another charge yesterday for next month's membership. I called in and the response was can you prove it? Did you get an email confirmation that it cancelled? No, I didn't. Well, so I am told, apparently I didn't cancel correctly or completely, and none of the membership charges are refundable, period. So my lesson for $85 was someone can tell you that anybody can help you and after that, customer service says you can just go fish. Be careful.
Hello Kim,
I'm so sorry to hear that you still got charged after canceling your membership! I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
You have taken unauthorised payment from my account £35 this morning kindly refund the money back. The case has been reported to the police
Hello Ropo,
Thank you for reaching out to us and we'd like to make this right for you.
Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18
I used this site several months and paid $37 for advice on my HVAC problem. Answer was very insufficient and did not work. Since then I have been charged $37 per month even though I did not sign up for the monthly fees and never used the site again. I have tried to get a refund of these monies but the customer service person said there was nothing available. I asked to speak to her supervisor and was promised a call back but did not receive a call back from him/her. Big ripoff for no service rendered.
Hello Edward,
I'm so sorry to hear that you didn't receive the answer you expected & I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
I joined to ask a question and then received the bill for almost $50 for the answer in which I already knew the process discussed. I will say though the ability to actually chat or speak with a lawyer is comforting if it is a lawyer that you're chatting with.
Hello Jimmie,
I'm so sorry to hear about your experience with the billing system on the site & I would love to help you out.
I'd like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
Our non-profit organization joined JustAnswer November 10,2022 because of an issue we were having with Zoom Meetings. The issue was never resolved after hours of trying. At my request we decided to try again the next day. But before that could happened, we further investigated the matter ourselves and found that it was not a technical issue but rather a new feature by Zoom. We decided that we really didn't need JustAnswer tech support at this time and so we cancelled the membership December 12,2022. However, December's payment was still processed. When I called and spoke with a customer representative as to why, his answer was because we cancelled after the 10th. We can certainly understand that. However, although we cancelled December 12th and the payment was processed to cover the full mouth of December, then why does the tech support stop immediately without any refund? If we are paying $55.00 for a month of tech support, it only seems fair and right that our service should be covered for the entire month and not just for the two days. Therefore, as we are conscientious consumers, we cannot and will not recommend JustAnswer to any person or organization until they take a closer look at this business practice.
Hello Clayton,
I'm sorry that this didn't work out. Would you please reach out so we can find your account and make sure your account is handled properly?
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Of course being attorneys they have a clause if you agree to their terms, you are automatically enrolled in their monthly subscription. FRAUD
Hello Sheila,
Customer satisfaction is very important to us, so I am happy to help make this right. Please contact [email protected] or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Says it's $1 then charges $46?! I feel ripped off and tricked. I tried getting a hold of someone to help me and I'm just getting the run around. I am very upset.
Hello Megan,
We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please contact [email protected] or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
They pretend to charge you 2$ for a one time connection to an expert.
But you are actually charge 53$ for an automatic renewable yearly membership.
+ they did not even connect me to an expert.
Hello Yannik,
We apologize that you had this experience with JustAnswer.
Please reach out to us and reference your review here on SiteJabber so we can take a look at your account and look for an Expert to answer your question.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18
I used this service for 2 months and cancelled 2 x. They kept charging me and I couldn't get my money back for the last month charged for services not rendered. Buyer beware, they are a scam. I even tried to ask for my money back this month and they never answered back. I would not recommend this service to anyone.
Hello Tina,
We're sorry to hear of your experience on the site but we would like to turn this around for you.
Please reach out to us with the email address you used upon registration so we can assist you with a refund.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18
I signed up for justanswer.com to get technician support for my PT Cruiser and the technician seemed distracted. He only said "try this" or "check that" - stuff I had already tried. Then they tried to upsell me into a $26 phone call after I just signed up for a $34 membership. I responded very quickly but never got any input from the technician. I canceled my membership but when I asked for a refund... the supervisor was suddenly "busy" and my chat was terminated. Look elsewhere or find a real person. JustAnswer is JustCrap.
Hello JP,
I'm so sorry to hear about your experience on the site & I would love to help you out.
I'd like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
The first time I thought it was $2 to answer my question but it turned out to be $6 When that din't they called back and wanted $ 56 to answer the same question which was a no and now they call and email me every day JUST CRAP
Hello Bruce,
I'm so sorry to hear about your experience on the site & I would love to help you out.
I'd like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
They played around with the way they charge you 66$ to their membership, I thought I was paying 2$ but apparently not, like I barely have money for food let alone throw 66$ on a bad website that didn't help me with anything, what a disgusting way to make money. My question was whether they can provide a doctor's note or not, but they dodged it every time, just to tell me in the end that I have to pay more money to be able to get one. What a waste of time and money.
Hello Ahmad,
I'm so sorry to hear about your experience on the site & I would love to help you out.
I'd like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
[email protected] or 800-808-0645 ext. 28
It says a $5 join fee and then they try and take $69 out of the bank not $5! What a rip! Then it declined on my card and they tried to take the money again after like 30 minutes and I was not even on the site! It says $5 join fee why are they charging $69?!
Hello Corie,
We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please reach out to my team so we can find your account.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
This is JUST a SCAM - they will show $2 to register, and silently Deduct $66, plus doctor fee is HUGE, Beware Guys Don't put any card detail with them! Else they will keep charge your card every month
Hello,
Thank you for giving us the opportunity to assist with your concern today. Please reach out to my team so we can find your account and make this right for you.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
We appreciate you taking the time to share your experience.
Please reach out to us with the email address you used to set up an account so we can assist you with the cancellation.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18