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JustAnswerReviews 21,252

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
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Georgia
1 review
0 helpful votes
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Good information and advice
December 19, 2025

I had an issue i was not sure if it would resolve itself or needed medical intervention. Following the advice, I sought medical attention and am now being treated. Calling this service was a smart move. Otherwise, I may have just tried to let it resolve itself, which would not have been successful.

Date of experience: December 9, 2025
Michigan
1 review
0 helpful votes
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My Little Doggie Daughter Sassi🥰
December 19, 2025

I have a small dog which is a Pomeranian. She had been experiencing severe diarrhea. I did not know what to do so I took a chance and looked up who I could talk to. I was connected with this site as well as a great veterinarian. His name is Dr. Andrey! He was amazing! He answered all my questions. He gave me advice and suggestions that were easy to follow. And he stayed with my case until I needed to take my little Sassi (that's her name) to the Vet Urgent Care. I am thoroughly satisfied with the level of expertise, care, and experience I receive. 👏🏼👏🏼👏🏼👍🏼😁

Date of experience: December 9, 2025
Kentucky
1 review
0 helpful votes
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JKEsq is very good
December 19, 2025

JKEsq. Helped me more than anyone can imagine. I had a judgement against a business. The business refused to pay me. I was told a Writ of Execution that costs $1000 and I do all the work was my only hope of collecting. JKEsq helped me be able to file a document with the court to obtain a court order to force the business to provide me with their financial records. The business sent me a check immediately. The business short changed me on interest, but I finally got the money I was owed. I want JKEsq to get the highest rating you have and to recommend him to others.

Date of experience: December 9, 2025
Australia
1 review
0 helpful votes
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Doctors appointments can be three days delayed. For immediate advice I would need to go to the hospital emergency. This way I have received good advice to put my mind at rest and handle the situation in an orderly manner.

Date of experience: December 9, 2025
Philippines
1 review
0 helpful votes
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Sunshine after the rain
December 19, 2025

I reached out to seek help about a break up with a depressed ex partner. I need some answers and this platform is really helpful. I just want to heal and focus on myself now.

Date of experience: December 9, 2025
South Africa
1 review
0 helpful votes
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This was beyond my expectations.
December 19, 2025

I was dreading doing this booking because I thought I was going through to a call centre. I was so pleasantly surprised. The service was amazing.

Date of experience: December 9, 2025
Indiana
1 review
0 helpful votes
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Bad cat
December 19, 2025

Our cat grabbed a Rx pill that was supposed to be for our dog. Dr. Paul assured us that given the dose and the weight of our cat that she would be okay. Such a relief given the Internet sometimes provides conflicting information, and our regular vet seemed to have no definitive answer.

Date of experience: December 9, 2025
Tennessee
1 review
0 helpful votes
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It was very frustrating and time consuming until I talked to Just Answer and he dealt with the problem and provided me answers

Date of experience: December 8, 2025
New Jersey
1 review
0 helpful votes
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Access to Quicken
December 19, 2025

I had trouble logging in dur to technical issues. Andy instructed me to either clear cache or use Chrome. I used Chrome, and it went right to product. I need time to review product. I used Quicken many years ago on a CD. Lots of updates.

Date of experience: December 8, 2025
Indiana
1 review
0 helpful votes
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Problem Fixed
December 19, 2025

Just Answer's Support tech gave me the info to fix the problem. The problem company's website did not provide the needed information anywhere.

Date of experience: December 8, 2025
Connecticut
1 review
0 helpful votes
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Just answer is a lifesaver
December 19, 2025

Kim was awesome. Totally patient looked at the pictures. Helped me diagnose the problem and tell me exactly what I needed to do to fix it.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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I got piece of mind
December 19, 2025

I did not understand my case or how urgent the matter was. I'm glad I reached out because now I understand what I'm up against

Date of experience: December 8, 2025
Ohio
1 review
0 helpful votes
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WOW, Excellent Service
December 19, 2025

What an extraordinary experience and when I was in panic and pain modes. The panic ceased to exist when the doctor started explaining things in a way I could understand getting frustrated with me if I would tell her I didn't understand something or was there another treatment plan available due to my phobia of xyz she's recommended, and of course there was and she was well versed in that answer to! I don't how to thank her the staff for putting my worries at ease. Job well done, will seek their services again when in need!

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Awesome experience!
December 19, 2025

My Expert went above and beyond my expectations. Gave me insightful information as well as advice- even forwarded two different state's laws to assist with my issue. Highly recommend!

Date of experience: December 8, 2025
Pennsylvania
1 review
0 helpful votes
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Confused
December 18, 2025

I was very satisfied with the person (Victor). He answered all my questions completely and was very knowledgeable. There was no misunderstanding with any of my questions.

Date of experience: December 8, 2025
Wisconsin
1 review
0 helpful votes
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Jarid saved me $2K!
December 18, 2025

He listened to what I did to try and resolve the problem, said I did everything right and that he used the same techniques at times. He suggested I use compressed air. I never thought of that. Well, that did the trick! Fridge is draining as it should. Thanks!

Date of experience: December 8, 2025
Kansas
1 review
0 helpful votes
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Peace Of Mind
December 18, 2025

Our cat passed suddenly with no reason or clues as to why. Dr. Ivana was so gentle yet thorough in her questions & helping us understand everything. We appreciate this so much.

Date of experience: December 8, 2025
New York
1 review
0 helpful votes
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So far, the experience is good. I want to see how the charges are calculated, though. I also have not had the chance to try the suggested solution.

Date of experience: December 8, 2025
New Zealand
1 review
0 helpful votes
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Microsoft help
December 18, 2025

Dave was very patient. He has found where the problem is, and we have made some progress with fixing it. Unfortunately we ran out of time.

Date of experience: December 9, 2025
Sweden
1 review
0 helpful votes
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Problem med en ombokning
December 18, 2025

Jag fick jätteproffsig hjälp, allt löste sig!

Date of experience: December 8, 2025