JustAnswerReviews 22,941

I called Just Answer Because I had just had Eye surgery and could not reach my doctor period I thought I was being charged $5 for 1 answer. When I looked at my bank statement I was charged $46.00 membershipfee + $5.00. They immediately canceled my account when I called about it, but they would not refund the fee. This is the internet at its worst. There should not be hidden charges. When I called because of my medical question, I was 8 hours out of surgery, in pain and scared. I did not have the energy to try and read the fine print about membership. They should not have set up the membership like that, and they know that they can get away with it.
EDIT They gave me a refund after I sent an inflammatory email to them telling them what happened with me. So I take back most of my bad review. They still should make it more clear on the website about the monthly charges.

As many others have already experienced based on many reviews I have read, I also fell prey to this "membership driven" online service. At a time last weekend when my freezer was leaking water due to all food defrosting quickly, and the refrigerator side was also quickly warming, I frantically looked online for technical assistance to see if there was something I could do before trying to get a service tech scheduled for a repair. JustAnswer appeared reputable and with the "only $5" to ask a first question, I was taken in. The tech took me through one "troubleshooting" suggestion, and when that process was completed, his final line was, see how that goes for 24 hours. At that point, I knew I didn't have the right answer, provided the requested feedback on my experience, and forgot about it. To my surprise, my bank account was immediately charged $40! To my knowledge, I did not agree to a membership. However, after several emails form a variety of customer service reps, I did indeed apparently agree to it, unaware, and although they have cheerfully cancelled my membership, they are clearly keeping my $40. For a cancelled membership. All claim, they are simply "unable" to credit me a refund. However, after reading many reviews from those who have had the very same experience, the company does in fact refund that membership fee. So I'm left wondering why I will not receive a refund? And as others have stated, I will need to now go to the trouble of trying to handle it through my credit card company. What a hassle they have caused.

Customer rep lied and said it would be a fully refundable $1 charge for the answer then immediately charged my card $46 and refused to refund. They are a bunch of scam artists. DO NOT USE THEM!

I have searched the website for pricing options. I have asked the fake chat bot, and I have corresponded in writing with 3 separate customer service reps and NO-ONE will answer my question and provide the pricing for j limited or more than 3 questions per month. It's obviously a scam. Why don't they care?

This is a warning to anyone who thinks they're paying two dollars or whatever the tiny fee they advertise on their website. Read the fine print. Somewhere in the fine print it says that they will be charging you $46 a month for a membership. I never saw it but they managed to sign me up for a membership. I was annoyed enough on my two dollar question became $46 never mind then next month when they charged me $46 again even though I didn't have any questions. When I called customer service, the woman told me it was this was the third time I had contacted them even though my third call was a call to customer service to complain about a charge for a membership I don't recall being asked if I wanted it. She insisted this was the third time I used their service. I imagine so they could charge me $46 again.

Basically I got scammed! Customer Service told me it would only cost $5 for my question. Turns out it's a $5 membership fee and $30 for a month! Tried to work it out with customer service to have them close out chat! Supervisor entered chat and refused to do a charge back on the overcharge! And once again closed chat! I couldn't get back onto chat to peruse further. Unprofessional, dishonest, zero integrity and a big fat FAIL in all departments. This company has made the conscience decision to operate in a purposeful dishonest manner. DO NOT GET INVOLVED WITH THIS COMPANY!

Had a legal issue, google around thought I would find help. I get justanswers and they said for $5 they'll have a pro, in my case an attorney give me advice. I fill out the chat and they sent me a link stating it would be $5 to join and post my question to attorney. I get a notification from my bank the SOB took out $65. I contacted their customer service, they said there's nothing they can do and it's my fault I didn't read the terms. When I told her that the terms weren't presented until after I paid & that their chat agent didn't say anything about an additional fee in our chat prior she went on and on about nothing she can do and it was still my fault. I tried uploading pictures here but it wouldn't let me because files are too big. TRUST ME, STAY AWAY!

Contacted JustAnswer after a hacker got into my Facebook account and changed my email address password and phone number. JustAnswer assured me they could fix the problem. That assurance cost me $1. To speak one of their "experts" who would fix the problem was an additional $39 which I agreed to. Experts 1 and 2 after trying were unable to do the fix. I was then joined by expert #3. After multiple attempts my account locked up. He told me to contact him the next day. I contacted him the next day and my account was still locked. I asked him if he had any contact info for Facebook and he said "no" and added he had minimal experience with them. He told me the best solution was to open a new account. Of course I would lose photos, friends, chats, etc. For that my debit card was charged an additional $15. I got a new debit card the next day.

In January JustAnswer answered a question for me. They had quoted a low price but charged me £35 and I had to sign up for a membership. I was disappointed with that and the totally inadequate advice I received but decided to take it on the chin and I cancelled my membership. This cancellation was confirmed in an email from Jeff Cavellini of JustAnswer on 30 January 2013. I omitted checking my credit card statements for a whilesubsequently and when I did on June 27 I found that JustAnswer had continued to charge me £35 for the period February through June, £175 in all. I called JustAnswer and they refused to refund the excess charge as 'they had a second email on their file for me and that email had not been cancelled.' What nonsense, my account was cancelled and I should not have been charged at all. What a bunch of dishonest people - please think very very hard before you use them,

I was asking for some help with a location of a ABS Relay box and he gave me the number for the Monaco Dealer wow you don't think I tried them first, I wanted some "expert advice " or a technician who had worked on a Monaco. Nope $34.00 for a phone number. Don't waste your time or money.

I agreed to pay $5 to sign up. Then I agreed to pay another $29 to get help. Only when I checked my credit card did I learn that I was also charged another $40 for my first month's membership. None of this is refundable. Also, they did not correctly diagnose the problem with my refrigerator. Thanks for nothing.

They show a very minimum amount to be paid. Then they charge extra 30 usd. So I cancelled subscription after an hr and I got no refund

I would never use them again they kept hold
Of my card details waited till I went on holiday and stole £50 from my account my bank contacted me 3 days into my holiday and froze my card now I can't do anything till I return

The justanswer.com is a joke.
Why nobody close this scam, stolen our money legitimately. I want my $

Never told about membership fees. Just 2$ for a question. Finally I paid 51$ for nothing. I could find my answer on internet for free. SCAM!

They take your money without answering anything. They offer a membership u can cancel anytime it's a lie.

I am extremely upset with the level of communication from your company!
I was unaware that I was signing up to a membership and I have now paid £80 for a question that wasn't even answered correctly! I will warn people away from using your platform. It felt very underhanded and hidden in the small print.

Used mecanic section
If you have a simple problem you can watch youtube to do it.If your problem is a little more difficult and you think let me sign up to this site your in for over charging and crap answers.I got 0 help from this site.would not Recommend.carry to a mecanic shop or just search the web.this place just repeats what you have already read online.USELESS.

What gives you the right to charge 53.00 after I cancelled my account, I will now be calling my credit card company and charging you with fraud! Everyone watch out for this type of fraud.