JustAnswerReviews 22,970

If I could give this place 0 stars I would, I signed up for what I thought was a trial as that's what it said it was a free trial and then 5 months later I was reviewing my credit card statement only to see that this place has been taking $79 a month from me without my knowledge of it no emails at all. I called customer service and they keep saying they're unable to refund? But why? I did not use the service nor should my money be taken, I was told a supervisor would call me in 15 minutes, however hours have gone over ten hours with no call. I connected to several agents on chat a they keep disconnecting the chat before I'm even done speaking to them.
This place is terrible they're basically stealing money from people without their knowledge of it. It's a scam and fraud.

I was charged for a call I never got and I never wanted. I was given no help with my issue and was basically told take it to a mechanic. I was very disappointed

Thx for stealing my last bit of food $ justAnswer. Come to u guys for help and they robbed me! Said 5 $. All I saw. I would never have agreed to pay u 46 to ask a question. I'll be not eating this week as I'm disabled and completely broke. They will not return your money for no reason which is pretty shady $#*!. Such bs. SHAME ON U

Freaking horrible! HORRIBLE! S.C.A.M. All the way! Save yourself $5! First of all waited 4 darn days just to get a response. And when I finally did, the "vet" literally sent me back one question inquiring something that I wrote IN THE VERY FIRST SENTENCE of my initial question. And then after I responded to something I already previously mentioned, I waited another 3 days and got a response about my cats disorder THAT WAS COMPLETELY IRRELEVANT (I simply was stating past history) and completely IGNORED AND DIDNT ANSWER ONE FREAKING TIME REGARDING MY INTIAL REASON OF INQUIRY! Didn't answer it whatsoever! Instead harped on his disordered (which again has nothing to do with my original question) and told me to google it. FREAKING GOOGLE IT! ARE YOU FREAKING KIDDING ME!? GOOGLE IT?!?!?!? Wow. Ughh thanks Vet. Appreciate the total waste of time and money. Again ITS A SCAM AND DONT FALL FOR IT!

I thought I was signing up for $1 to ask one question, they then asked to sign up for $31 to get the answer. I cancelled immediately. Answer was a no answer reply, "they can't give an answer without knowing more information etc". However I am not getting a refund for the $31. Terrible!

These people charged my account months after canceling it. Because something happened on their end that rendered my account still active, I was ineligible for a refund. I do not recommend this site. The cancelation report was from the day I tried to get this error resolved.

Be aware! Wanted 1 question answered and just found out that signed me up for a $66 dollar membership. They will not refund you when you discover what they are doing. Don't use this site.

Pay for what, no replies and no Vet every answers. Horrible for families who's pet is sick. Hoping to get help and get nothing. We have advised out=r local, CNN, MSNBC, and Abc and CBS news stations. So they will for warn others of this rip off.

I was looking for the balance on my Vanilla Gift card and somehow JustAnswer jumped in and charged me $5 plus $55 for the answer. I started with the web site printed on the card. The explanation fo9r their charges were "Pending - JustAnswer - *******C916E1E" ($5.00) and "Pending = JustAnswer - *******F2E310C ($55.00). I have to say they did answer my question about the balance: I started with $100 and now they have $60 of it and I have $40!

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BEWARE! VET EMERGENCY ADVICE- If you need an answer fast YOU will NOT get one! I had an emergency situation couldn't get a hold of my vet. Reached out for a 10 mins answer. A day later still NOTHING. My pet died while waiting. IF I could give 0 stars I would. And I'm still being charged for no answer. Found the answer on Google which would have saved my pets life after the fact. Extremely SAD situation.

Having trouble with a ebay order and was directed to their chatline, which in turn put me onto justanswer. A$2 recoverable fee was mentioned, but when you join, you are charged $66 and a further $66/month for a subscription. I immediately cancelled the subscription, but am still being charged for the original query. Totally deceptive and preys on the less sophisticated internet users.

JustAsk is a scam. For one, they charged me for a subscription which I cancelled within the hour of signing up, but they refused to refund me the money. The question I did ask was not answered correctly. It is misleading and inaccurate. The customer service is not helpful and they will not admit fault. Do not trust this website.

Not only was legal advice for NY when I live in MA, but the 46 dollar membership fee is hidden. It is taken from your account after the initial 5 dollars and is NONREFUNDABLE. Total scam as it is not obvious anywhere that will happen.

You will be paying $51 not $5, to have someone feed you the same basic information that google would. They cannot actually help you in any way and they hide the real price as much as they can making it seem like an option rather than a requirement. Please don't waste your money. Mdlive is often not only cheaper but you get REAL advice from REAL doctors who can actually prescribe you the tests and medications you might need.

I wanted an answer to one question and was told it cost $5 I give my credit card information and was charged $60. I canceled subscription and was told I would not be billed again. I have asked several times if they refunded the $60 that was already charged but they only say I won't be charged again but never say anything about refund. And to top it all off, I got a smart $#*! answer to my legal question. I have contacted my bank about this fraud.

Be careful when going into this site. They tell you they are only going to charge you $5 dollars. When you put in your card information they start by automatically charging you the $5 dollars, then they try and get you to pay to talk over the phone with the profesional, you can say no to that and have step by step sent to you. What later you find is that they charge you $39 dollars for a membership you apparently were ask to join at the beginning of the ask the question process. When you call them for a refund they say they will not refund you the money because you signed off saying yes to the membership.

I used this website on 07/05/23 to ask for treatment of my bunny for not eating in the past 24 hours. At online registration, the site only mentioned about $5 registration without stating anything about $35 membership fee. I only found out after the transaction was processed through my credit card. In addition, I submitted a question about treatment for my bunny and it took more than 24 hours to receive a response. The customer service said no refund will be issued for membership fee, although their services are poor and lack of transparency on the membership fee. Be warned about their scam practices and stay away.

Mislead to believe I could get a one time question answered for $5. Yet as some else said (and wish I had read reviews first) was automatically charged $46 monthly subscription. I immediately cancelled the subscription on their membership site. But when I finally got a response to my email told no refund can be given. They claimed it was a $5 fee to join. Really?!

7/8/23 Update The company finial refunded my credit card.claimed it was a misunderstanding that card was only on a temporary hold.Funny how they changed their tune from sorry membership is not refundable to a refund.

I signed up for a "trial" and when I went to ask the second question, it charged me $5 and REQUIRED my email etc. They charged me $46! Without my consent. And I know it wasn't on the terms and conditions that I'd originally clicked when putting my email in. They told me, through email, that I'd used it for a day so I'm not eligible for a refund...bull$#*!.