JustAnswerReviews 21,258

I urge you reconsider using this service! They very, very cleverly and sneakily sign you up to a monthly payment of about $45 USD. Accepting this condition must be very well, hidden in the small print, as I thought I was only paying an initial $1 fee. I used their service just once, but ended up paying them $100's as I did not notice the recurrent payment for months. I have just challenged them on this and phone operative claimed it is ALL my fault! But I never make mistake like this. This must have happened by design. I have read other reviews online complaining of the same thing.

Didn't talk to anyone... just chat online. Had no idea I would be signed up for a service I don't need and billed monthly. BEWARE of this site!

I went into the site thinking someone will help me address a one-time issue I needed help with. The website said that there is a one-time fee of $2 to access the services. I thus gave my credit card details and I realized that I was charged $68 instead of $2 and then noticed that there was a terms and conditions which detailed that there was a membership fee of $66/month which was not so clearly mentioned before signing up.

I am really disappointed that someone would take advantage of patients in serious issues needing immediately medical guidance and fill their pockets this way. I tried asking for the money back and they didn't give it back even though i did not use any of their services. Writing this post so that others are more cautious while using this website.

WHY CAN'T I PICK 0 STARS?!?!?!

I hopped on their site after a google search. The chat bot and I talked a little and I was offered further discussion with an appraiser for a "refundable $5 fee". I figured for $5 (refundable or not) I was willing to go further. I was immediately charged $60 for the monthly fee. Their chat person refused to refund it and I was "not eliglble" for a refund even though I had not interacted with their appraiser. I threatened chargeback and posting reviews like this and they still said that I was not eligible and that I had been cancelled going forward. I asked for a supervisor and I was given *******220. I talked to someone from overseas and they put me on hold. Came back and said they can't refund any of the charges.

THIS COMPANY IS FRAUDULENT. DO NOT INTERACT NOR PAY THIS COMPANY FOR ANYTHING!

I had one membership open on 10/7. I paid 46$. On 10/22 they charged me another 46$ stating that it is a different account, when I asked another question. When I explained to operator Francis that it is the same account she refused to connect me with a supervisor and stated it is impossible to get a refund. I don't understand how can they double charge the account. Only a fraudulous company can do that. Btw she hang up the phone. So don't walk away but run. They will charge you a new membership fee if you ask another question.

I received a message saying "we will be not moving forward with your application". I was unable to upload my resume and this may have affected their decision. I work as a content writer for some of the world's top environmental scientific entrepreneurs. From my position Just Answers is trash.

Same thing like everyone else there was no sign that they will charge you once you ask a question and then they act as if there was when not.
As everyone knows a subscription is at the end of the month not the day you sign up.
Anyways when i spoke to a assistant she said that thats how the company works, i told her nothing was clear i even asked to speak to a supervisor, because they took 66$ without my permission i only permitted the 2$ one anyhow she denied it by saying they wont help me.
And then when i wasn't done she ended the conversation.
After that i contacted them by email and no surprise at all they were no help they kept saying that im not eligible for a refund because it was stated that they money will be taken when it didnt at all.
If you're willing to pay 66 or 80 or 40 $ for questions and answers, for monthly subscriptions + the first question charge sure but if not dont bother because the 2$ is really just for show to lure you.
Very disappointed that a company would do such thing, the least they can do is make it obvious that they're gonna take the money the second they ask a question. Obviously not because they're scammers.
May god not forgive them.
Anyways i did cancel my subscription they made sure of it.
But they were no help.
The doctors were though.
Only good outcome of it
I will be using the money i lost so i will be asking all the questions i possibly can.
Be careful always check reviews first.

I signed up for legal advice on a labor issue. I had only one issue, which was answered satisfactory. But, they did not warn me a montly subscription is going to be charged to me and not any notifications were sent to me to inform me subscription is going to continue. They have charged me 3 month's subscription of R599 on top of initial R15 subscribing fee to pose my question. On request today, they cancelled my subscription, but they refuse to refund me at least 2 month's fees from which I had no use at all. Keep in mind when subscribing to this service!

This company is a good idea, but they are scammers by making people pay a $1-$2 refundable fee, and they automatically sign you up for the membership, which they DO NOT make clear at all, no matter how they try to state they do. They won't even refund you bc "you agreed" I never saw any emails about joining the membership until I had to physically look it up in my email. They know what they are doing, and it's a shame. Pls, don't use them; it is a waste of money for like 5 mins of chat or like a 5 min call. They should be shut down.

We gave them our credit card to charge us $1 for an answer which was not helpful - take apart our TV, basically break it. Pretty sure their agents are just googling things. But then they charged us a $46 a month subscription. Called Discover Card and apparently, this site does this all the time to people. Gives them a price for an answer and then signs them up for a subscription without their permission.

No Vanessa. I will not be contacting you. I already tried to contact your company about this and didn't get a response, so I disputed the charge on my credit card (the $46 membership I didn't sign up for, but you can have the $1 I agreed to even though you didn't answer my question - I guess you get what you pay for). You can respond to the dispute request if you would like. Discover is apparently very familiar with your company.

Stumbled onto this site while searching for an answer to a problem with my car. I figured for a buck I'd try them. Never got an answer but when my credit card co called about a different matter I found I had been billed for THREE months of service I didn't use and didn't know I had. Called them to cancel and they said they couldn't find my account by my email and wanted my card #. Told them No and I wanted it cancelled. Got disconnected. Tried to call back and seemed to be blocked. Called on my cell and got a msg the account was closed. Don't know how they knew it was me as I never used my cell to contact them.

This website claims you can join for just $1 for a trial, but when you actually try to use the membership, it charges you $46 with your first question. Their practices are VERY deceitful. Clearly, it is designed this way. Very frustrating experience with this company.

Make sure you pay attention because they tell you it's a $5 fee then charge you $40. That could of paid for my vet exam instead I paid $40 to have someone tell me to take my cat to the vet because they can't prescribe meds. Cancelled my membership immediately and talked with a customer service agent who clearly didn't give a crap about the well being of my cat that they just took money from. They claim that it says that they are going to charge you $35 monthly when you enter your card info right after they tell you it's $5. Then the customer service rep just says we'll did you read the terms and conditions? Shove your terms and conditions and give me and all the other people you've stolen from our money back.

A few days ago, October 10th 2022 going over charges on my Citi credit card statement i came across a monthly charge of $34… who in his right mind will use a credit card with 29% interest to have a company charge him monthly? If and only if I ever called this company I would have never authorize monthly payment and become a member as they call it. The 1 star is because after I canceled the card, called them to ask for proof of my membership and the $544 they unlawfully charged me a very rude, Asian accent woman said "NO WE DON'T HAVE ANY PROOF" Citi Simplicity card and their dispute dpt is after them now.

Never use this site! They overcharge for a basic conversation that helps nothing! Don't call for it! They say it's a $1 membership fee but they charge $31. When I asked why they said you should have read the full terms and agreements. They take money from people who have sick pets. Never trust them. They don't give refunds and don't actually care about you! They take advantage of people who are in distress over their ill pets. I will never ever use this company again.

This may appear to be a company to assist you in a time of a loved one's illness. Not so they are there
To trick you into signing up to a monthly charge of $66. They fraudulently identify themselves as Nurse on Call which they are not.
Do not touch this website

I had difficulty installing a smart thermostat because of a wiring issue I could not solve. The person they connected me with solved the issue in a few minutes, but I had to go to a live conversation which was an extra charge, but it was worth it in the end.

My Facebook book account was hacked and taken over This site kept popping up. I was frustrated so accidentally clicking on the several times. I ask how much they charged. She ask what the problem was I explained she said it was $1 to talk to a specialists for Facebook. I paid the they automatically stated texting me. One to ask questions the to try to upgrade or well something 8 just declined. After a few minutes of then texting instructing my to go to Facebook and report it. The same this that are clearly verbatim on Facebook. I stated I had tried all of this. She said read the instructions carefully. I ask if this was all the information they to solve my problem. She said yes so I told to stop texting me and do not change my card any further. I logged into my card. The $1 charge was post which was what I aggreed to. But a few minutes later they debited $46 from my account. This was mentioned no place. I returned to site there was an option to pay $39 to speak to and expert. I did not speak with an expert on the site. Just answer is a rip off.