JustAnswerReviews 22,532

Was signed up for $1 - fraud alert shuts down my card- Just answers is charging $46 - I call the 800 number- the very nice female cancelled membership saying I would be refunded- that was 24 of sept- so I contact again and am told a refund was never promised- beware…

Mr. Winston was very helpful and knowledgeable. He did not, however, help me resolve the problem, due to the problem being a bad main board, but he did help me get to the conclusion that the main board was bad.

This is great for all kinds of advice and info. Their experts respond quickly and provide concise and accurate information. I highly recommend.

This company is the biggest rip off of all! Do not waste your money. I wrote a very clear detailed question, and the veterinarian answered back with an absolutely unrelated answer that never even addressed any of my questions so it was obvious he never thoroughly read my question. Save your money do not use this company I am mediately canceled and of course I was ripped off for $37 and maybe an extra five dollar charge on top of that.

Was feeling so unwell in a new country and didn't know where to go. Asked a question on here and thought I was paying the euro only for the question. Turns out they charge you a membership fee of €45. It's in the smallest of prints ever it is obviously getting loads of people. Scamming people like me in an already vulnerable position. Deflated.

The website initially says 1$ then the AI assistant you ask your question to says its 2$ and fully refundable. You go to the payment page there no summary of payment to be taken then you receive an email saying its a total of 2$+66$ (registration fee and membership fee) and that non of it is refundable. I went ahead and tried to talk to the doctor and got one response, and then he disappeared and never even answered my question.
They only give you the option to talk to an AI after I asked for a live agent it said it transferred me but I was CLEARLY talking to another BOT AI and it disconnected my chat after 2 minutes. I called the number they gave me and they spun the same lies the BOT did. I think i spent a full 2 minutes yelling at the poor lady and not letting her talk until she agreed to give me a refund.

Never again.

I needed answers asap and I signed up online and within 30 mins I was buying the parts to get my truck back on the road running properly again. The mechanic was very patient and knowledgeable and responded fairly quickly. He asked me questions to rule out possibilities and then once it was narrowed down he had me do simple tests to confirm the problem. I was literally sitting outside the local autoparts store while doing this so that i could immediately purchase the parts that was needed. I definitely recommend giving this a try it only cost $1 to try it and then $34 per month. The monthly may not be for everyone but if you travel as much as I do it definitely gives you peace of the mind knowing that you basically have a mechanic in your back pocket at all times. I give them 10 out of 10

I was on the Just Answer lawyer site needing some help with identity theft. I got to the pay section where they said it only costs $5.00. I figured that was cheap enough so I inputted my Capital One card numbers and hit the go button. The transaction showed up reading $45 but was stopped by Capital One. I called Capital One fraud and advised them of what happened and they stopped the transaction. I wasnt forewarned i would be debited $45 instead of the advertised $5.00 charge. I guess some people would be OK by being sleight of the hand upcharged or be using a debit card and suffer the charges but I didn't. A lot of people bash Capital One but I think its huge they stop transactions such as that.

This has been already covered, so I'm adding my voice to the chorus of all complaints: the website, and the AI chat assistant CLEARLY tell you that you are joining and having your question answered for $5, but actually charging $65. Somehow, in the payment process, they are slipping in an extra $60 on you.

This extra bit WILL NOT be refunded. As others will note, customer service reps pretty much just tell you it's your own fault for not looking closely enough. Weirdly, I was told that my phone call asking for a refund was as good as a membership cancellation (to which I answered, "yes, definitely, I'm cancelling"). Otherwise, apparently, it would be an ongoing monhtly.

Total chicanery. I wish I could say, "At least I'm not the only one," but I kind of wish I was. JustAnswer should not be getting away with this,

Their website is just paid Google. Don't use this site ever. They also have hidden charges, I hope this website gets shutdown for fraud.

I needed after hour vet advice for my sick dog so I called Ask A Vet. In July I was billed not only for the $5 but also $35 for a membership fee. I called them to cancel. In September my credit card showed another $35 charge. I called the company but they said I cancelled at the end of August so they billed me on the the 28th of August which is several weeks after I requested cancellation. They refused to reverse my charge and when I persisted the phone person said we were at an impass and she refused to talk further and hung up on me. An ethical business would not have done that. Very unprofessional behavior.

Did not answer my question and said they charge 5.00 but didn't disclose they also charged 37.00 to my account for nothing

It said it would cost $2.00 and it took out my rent money of $66.00 and they told me they would return it in 3 to 5 days time! They didn't even advertise it as $66.00 payment coming out of my Account!

Dino helped me safely turn off my gas oven when one of the burners got stuck on. I am not handy at all, so I don't know what I would have done without his help.

Joseph was excellent and knowledgeable knew what I needed to do right away, and very patiently walked me through the steps of repair.

I was so angry I didn't care to go through virtual solutions, but Joseph quick solution made it easy. I am grateful

They claim is only 1$ they charge and put the fact that it is a monthly charge in very small letters because they bank on you not seeing it and do not refund even though you have not used their services.

The expert set to my horrible grammar and my crybaby attitude got right to the point answered quickly and is incredibly cheaper than taking him to a vet at 1:30 in the morning thank you very much sorry I'm so cheap

9.25.23 looking for computer tech support to recover an Outlook calendar. Googled looking for microsoft, clicked through. Got a quick intake from person saying it's $1. Did quick check on reviews once I realized it wasn't Microsoft. First up reviews said it was legit and it was urgent for me so clicked through to pay the $1...Chase (my bank) immediately contacted me about a fraudulent charge for $55 from JustAnswers.com. They obviously have them on their radar and declined the charge, but now I have to go through process to change credit card account number. So in addition to many other fraud claims, mine can get added to the pile; these people should be put out of business. Fortunately for me Chase stopped them.

I was charged $30/month for five months, $150 total for a service I didn't sign up for. In addition to the $150 loss, I had to get a different debit card number and contact those legitimate businesses I deal with. This company even had the nerve to send me a notice telling me I was being unsubscribed. You can't be unsubscribed if there was never a subscription in the first place.

If I had subscribed for $30/month, don't you think I would have used this so-called service?