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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed some information on Power of Attorney. Paid a little extra to have a phone call and was so glad that I did! The phone call was immediate and in depth and was great to have an actual conversation. I'm sure I would have dated well enough with just the written consultation as I have many times in the past, but in this case I was able to have an in depth dialogue over a complicated matter and therefore have a full understanding.
Had a great experience Chatting with the Solicitor.
Met my exact requirement.
Had a work comp situation and was worried we would get fined or pay a hefty amount to compensate. Howard's insight on our situation gave us peace of mind and he was right! The example scenario he gave is exactly what happened. Thank you Howard!
Chris provided great service and replied to all my questions
I have had multiple issues with HP printers but always go back. Not again though. Will buy anything else. And the just answers guy disappeared
I was very pleased with Dr Paul helping me with my Dachshund. She definitely gave me peace of mind. She stayed on the phone for quite some time with me making sure that everything was okay before I hung up. Thank you so much, Dr Paul!
Hi Steven,
We're glad you were able to get help for Minnie. I pray she's doing much better now.
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I had trouble opening my email address and was directed to this site for help and was told there would be a $2.00 charge which would be refunded. I was unaware of a membership charge of $68.00 can and all I got was instructions about what I already did, it was all to confusing as I was trying all day. I am a senior and felt like I had been wronged. I finally fixed my problem at about 2:30am and today was surprised that they signed me up for a membership I did not want. The nice lady I spoke with canceled the membership and gave me a refund which I hope to see on my PayPal account.Thanks so much.
Steve.
Hi Steven,
We're glad you were able to get your issue resolved! If we can assist you further, please reach out through my contact information.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
James was extremely helpful and went out of his way to find an answer for me. He was very courteous timely with his replies!
Hi Ed,
We're glad you were able to get the filter on your refrigerator fixed!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I wasn't able to download any apps from the App Store. Kept getting "payment incomplete " message. The first expert I spoke to couldn't resolve the problem but then I spoke with Bryan who was very helpful & talked me through the process to get things working again! All good now!
Hi Rob,
We're glad you were able to get your apps downloaded!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I had one back and forth with LegalBeaver where he asked me a series of questions and I answered... and then it was silence. I waited and then sent a number of messages asked where he was, but it was radio silence. When I went into the app, it told me my question had been closed!
Hello Dee,
Thank you for giving us the opportunity to assist with your concern. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I already asked my question and did not get the answer to my question
I was advised to contact the Social Security Administration to get answers to my two questions. I was looking for answers….not advice. I know I could get answers to both questions by contacting SSA, but I was trying to avoid that option & get answers without going that route. It was a total waste of my time attempting to get answers that I did not get.
Hello Jerald,
I apologize for your experience. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Good advice! I talked to 2 techs. With one, after several texts, we came to the conclusion that it was either the sequencer or a breaker. The other tech had me watch a you tube video that showed how to test the continuity or ohms in the heat banks and the limit thermostats which helped narrow down the issue. One of the 2 breakers was tripping, so I came to the conclusion to switch the breakers. If the other breaker tripped, the issue would be the seqeuncer, if the original breaker tripped again, it was that breaker that needed replaced. After testing the continuity in the heat banks & the limit thermostats, I re-installed the heater kit and switched three breakers. I had no issues, so I'm guessing it was the original breaker, which may need to be replaced, if it blows again.
Hi Marc,
We're glad you were able to get the help you needed!
The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Sarah was awesome. Straight with her answers. Put me at ease. Prefer a direct approach. My kind of lawyer. Thanks Sarah
Hi Kelly,
We're glad you were able to get the legal assistance you needed.
The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 13th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
My wife sought legal advice that involved the reading of a letter and little more. The bill was $800. So to be able to obtain a legal opinion for a nominal fee is awesome. The lawyer who responded to my Just Answer request was knowledheanle and concise.
Hi Amanda,
We're glad you were able to get the legal assistance you needed.
The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 1ath. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
All of our concerns were answered to our satisfaction. We have additional test to check on however and if system appears to be working properly we'll move our skylight to a different location.
Hi George,
We're glad you were able to get your Skylight working.
Please ask more questions of the Experts on the site before your membership renews on March 13th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
The JustAnswer technition was easy to work with and I could understand his directions well, though I'm not so great at technical undertakings. He was quick to respond and followed up afterwards too. I was very impressed and grateful!
Hi Naomi,
We're glad you were able to get the help you needed!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Really had no experience because never could get to a tech person, only chat with a rep who disconnected me. I figured out my problem and corrected on my own.
Hello Cynthia,
I'm sorry to hear that you didn't get an answer right away. Most questions are responded to within minutes of being posted on the site. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Hi Pat,
We're glad you were able to get your washer working!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Very frustrating and expecting more payment because of your problem. No thanks, and I intend to discontinue Peacock immediately and will watch my shows elsewhere. Very disappointed.
Hello,
It sounds like you need to reach out to Peacock directly. JustAnswer is not associated with Peacock. Please reach out through my contact information if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jean,
I hope you've been able to get your HP printer working for a little while longer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35