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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was saked to pay two times for a trip, only because i payed cash, instead of by credit card.
Very helpful could understand what they was telling me to do!
I never got to talk to anyone. All I needed was to correct the street number of the delivery. As a consequence I'm out $100. & my sister never got her valentines gift. Your system is impossible to work through to a satisfactory conclusion.
Hello Steve,
I hope you've been able to talk to someone by now. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Very helpful they solved the problem the lady that answered my phone call was professional and solved it with no problem She helped me and did not rush me off the phone
I was having motorcycle problems and I couldn't figure out how to test it. The mechanic walked me through several checks and finally helped me to locate the part. Turns out it had melted inside the plug. I wouldn't have ever found it otherwise!
Very helpful. Also, followed up and genuinely seemed willing to help. Thanks
Sucked as bad as any web help service I have had to deal with
Hello Steven,
I'm sorry to hear that your HP printer hasn't worked out so well.
I see that you keep returning to the site. If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Please reach out if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I was told your service would cost one refundable dollar. Instead you tried to charge me $55, and I did not receive any help.
Hello William,
This looks like you had an account in 2022 and you opened up a new account this year. I apologize for any confusion but JustAnswer is a membership website and because you joined the site in 2022, you weren't charged for the join fee again. I have verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Not only did they fail to solve my problem, but I was told that the initial $5 I was charged would be refunded, and that there would be no further charges. Then I was charged $55. Then it cost me another $1 (and hours of my time) just to contact them to get that reversed. Now we'll see if I actually get my money back.
Mr. McBride understood my tax questions about depreciation. He successfully answered my several questions completely. He is a GREAT CPA!
Bit of a delay finding a mechanic to answer my outboard motor question, however the person found was very friendly and helpful and able to give me areas to look and diagnose my problem. Thank you.
Experienced dentist spent the time to offer treatment directions. The negating factor is that my "#1 rated health care corp." pharmacy refused to fill his prescription!
Hello Gary,
I apologize for your experience. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Charging for nothing and receiving nothing is the best way I can say this nicely! Quick response for nothing! Most upsetting and I am more than furious! Impossible to get something donebut then MY time is worth nothing! Thank for nothing!
Hello Suzanne,
I hope that you got your question answered. I verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Was hooked up to an expert in the field of glassware. She was very informative. Gave me answers to my questions PLUS history of the piece. Very friendly...
I was very sceptical at first, but the technician who helped me was very professional and solved my problem by giving me good instructions on how to resolve my situation. My thanks to him.
Very professional veterinarian who answered all my questions.
I wrote in with a very specific question and the first response given was very vague and did not provide me with any insight I got that same information from the web the first guy seemed to lazy to address my concern but when I wrote back you all assigned sassigned someone else wither with more experience or cared and really too the time to u sweat and my original question and I did get the information I was questioning please ensure your professionals are reading and u sndeestanding what is being asked before they reply.
Hello Larry,
We appreciate your feedback and I will submit your question to our Expert Quality team so it doesn't happen again. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
MarkP is my go to guy when I'm trying to value items for my Estate Sale business. His answers are full of information i mast can't find by myself.
Our Rottie started vomiting with blood in the middle of the night. I got a quick response from the online vet that gave a good recommendation
I registered and was charged $34 instead of $1
The first person to contact me was asking for a direct call even before responding to my question and the call was to cost $26.
I'm still waiting to see how this goes before I give further updates
Hello Michael,
JustAnswer offers phone calls to all of our customers because we've found many who would rather talk than type. This is completely optional and the Experts are glad to continue working with you online. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amilia,
I'm hoping that your concerns have been cleared up! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35