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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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All the antique experts I have been in contact with have all been friendly, knowledgeable and happy to advise me regarding the history and potential value of my antiques. Very satisfied.
Awful, Awful, Awful! I was told I was not answering my phone by text, but my phone never rang nor did it register the 5 supposed attempts to reach me. When I called the number on the originating texts there was a robot answer that was nonsensical which abruptly hung up. I want my payment refunded or I will yelp your operations as fraud and report this to the complaint department on the social security website.
I'm very satisfied from the doctor's advice. Doctor was very polite and had patience for me.
Overall great service and not expensive.
Some information about my identity was leaked by me. Your representative checked my account and found it wasn't affected. I am relieved.
I needed help with trim files and the tech that helped me out did it fast and effectively
AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.
Spottie counter surfed during taco Tuesday night. He possibly ate 1/4 to 1/2 cup of onions. The doctor was thorough and timely in his response. He followed up with care and continued check in to make sure all was well.
I was assisted with care and the technician made sure to ask the right questions to get to the source of the problem and resolve it swiftly
I had trouble getting my code after replacing my battery. The owners manual didn't help. Blake advised taking both positive and negative posts and waiting a minute and try the code again. It worked!
If I could give this zero stars I would. I am so upset. I was trying to find my way around the website for my DMV and this popped up as something to help me with an answer to to find what I wanted at the DMV. I mistakenly agreed to give my card number because I thought how much. Could it be a dollar or two? And then after I put the money in it popped up that the cost was $46. Oh MG! I unsubscribed immediately and went to my bank who had told me that this was popping up as something that was unusual. I unsubscribe before I even spoke to an attorney. And giving me the answer after the fact, and in fact I found my way by myself to what I needed, is just a way to try to get money for something that I didn't ask for. I was already unsubscribed and this is a scam. The cost should be put right up front and this pop-up was made to look like it was somehow attached to the DMV. What a scam! 😮
Hello L.R.,
I apologize that you had this experience with JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Even though the vets are not able to treat animals, they are wonderfully helpful nonetheless. I will always be grateful for the doctor helping me through my kitty's health crisis. They seemed to care for Periwinkle as much as I do!
Cannot talk to anyone just online back and forth with no help.
Hello Richard,
I hope you've been able to log into your Amazon account and find your original order. You should be able to return it from there. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I can do most basic electrical stuff; i.e., changing out a fixture and like switch for switch. However, when adding a different switch, such as a smart switch in which the terminals are different and the wiring requirement is a little different, I will attempt to figure it out, but when I can't this was a great way to get feedback regarding what I was missing in the process. This was certainly cheaper than hiring an electrician to do a simple switch change (service call and labor). I was connected with a master electrician, sent him a picture of what my switch and wires looked like and within minutes I had the "fix." Worked like a charm! (having a picture to upload so he could "see" what I was talking about was very helpful).
Great talk with Dr...he gave me awesome advice and really answered all my questions. But I then I realized that instead of changing me for trial they billed me almost $50. Sorry but now I feel cheated.
I was contacting Amazon about this issue. I got transferred some how to your site. I then got tricked into giving them my info and credit card numbers. I thought they were going to refund my money. But then I found out this company has nothing to do with Amazon. I contacted them and it seems there not going to refund my money. After that they sent a answer than didn't answer any of my question
Hello Wes,
I'm sorry to hear that you reached us in error. It sounds like you googled Amazon and came across one of our ads first. I see your membership fee was refunded on the 15th and it's showing as 'reversed' so it should have just dropped off your account. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
After some false starts my problem was solved.
That's all I have to say.
The attorney was very nice and helpful and gave me the information I needed
I got a clue to my problem from RobHVAC and the problem was actually coming from my smoke detector, not my thermostat. My smoke detector battery chirped because the battery needed to be replaced.
Out of state issues.provide great advise case law and areas to research. Would have loved a little more reassure or literature from them. But I did my home work and was able to find what I needed to finish the task
I did not know that there was a charge for this. Had I known I would not have agreed to this.
Plus my question was never answered.
Hello Joan,
I hope you have been able to receive the information you needed. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Douglas,
I'm sorry to hear this and I hope you've been able to get the answer you need somewhere else. I see the phone number on your account has an 805 area code but you have a different number posted on your question. The Experts can only call the number on your profile.
The phone call and membership fees have both been refunded to you. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35