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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,423
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Awesome Antique Experts!
February 16, 2024

All the antique experts I have been in contact with have all been friendly, knowledgeable and happy to advise me regarding the history and potential value of my antiques. Very satisfied.

Date of experience: February 15, 2024
District of Columbia
1 review
0 helpful votes
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Awful, Awful, Awful! I was told I was not answering my phone by text, but my phone never rang nor did it register the 5 supposed attempts to reach me. When I called the number on the originating texts there was a robot answer that was nonsensical which abruptly hung up. I want my payment refunded or I will yelp your operations as fraud and report this to the complaint department on the social security website.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Douglas,

I'm sorry to hear this and I hope you've been able to get the answer you need somewhere else. I see the phone number on your account has an 805 area code but you have a different number posted on your question. The Experts can only call the number on your profile.

The phone call and membership fees have both been refunded to you. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Canada
1 review
0 helpful votes
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Doctor's advised
February 16, 2024

I'm very satisfied from the doctor's advice. Doctor was very polite and had patience for me.
Overall great service and not expensive.

Date of experience: February 15, 2024
Alabama
1 review
0 helpful votes
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Potential comprise of my account.
February 16, 2024

Some information about my identity was leaked by me. Your representative checked my account and found it wasn't affected. I am relieved.

Date of experience: February 15, 2024
Florida
1 review
0 helpful votes
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Very help full
February 16, 2024

I needed help with trim files and the tech that helped me out did it fast and effectively

Date of experience: February 15, 2024
Florida
2 reviews
0 helpful votes
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Quick Knowledgeable Solution
February 16, 2024

AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.

Date of experience: February 15, 2024
Virginia
1 review
0 helpful votes
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Spottie Taco Tuesday Incident
February 16, 2024

Spottie counter surfed during taco Tuesday night. He possibly ate 1/4 to 1/2 cup of onions. The doctor was thorough and timely in his response. He followed up with care and continued check in to make sure all was well.

Date of experience: February 15, 2024
Maryland
1 review
0 helpful votes
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Very thorough!
February 16, 2024

I was assisted with care and the technician made sure to ask the right questions to get to the source of the problem and resolve it swiftly

Date of experience: February 15, 2024
Nebraska
1 review
0 helpful votes
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Quick response
February 16, 2024

I had trouble getting my code after replacing my battery. The owners manual didn't help. Blake advised taking both positive and negative posts and waiting a minute and try the code again. It worked!

Date of experience: February 15, 2024
Rhode Island
1 review
0 helpful votes
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This is a scam
February 26, 2024

If I could give this zero stars I would. I am so upset. I was trying to find my way around the website for my DMV and this popped up as something to help me with an answer to to find what I wanted at the DMV. I mistakenly agreed to give my card number because I thought how much. Could it be a dollar or two? And then after I put the money in it popped up that the cost was $46. Oh MG! I unsubscribed immediately and went to my bank who had told me that this was popping up as something that was unusual. I unsubscribe before I even spoke to an attorney. And giving me the answer after the fact, and in fact I found my way by myself to what I needed, is just a way to try to get money for something that I didn't ask for. I was already unsubscribed and this is a scam. The cost should be put right up front and this pop-up was made to look like it was somehow attached to the DMV. What a scam! 😮

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello L.R.,

I apologize that you had this experience with JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

New Jersey
1 review
0 helpful votes
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Excellent
February 15, 2024

Even though the vets are not able to treat animals, they are wonderfully helpful nonetheless. I will always be grateful for the doctor helping me through my kitty's health crisis. They seemed to care for Periwinkle as much as I do!

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
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Cannot talk to anyone just online back and forth with no help.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Richard,

I hope you've been able to log into your Amazon account and find your original order. You should be able to return it from there. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Colorado
2 reviews
0 helpful votes
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Very Helpful
February 15, 2024

I can do most basic electrical stuff; i.e., changing out a fixture and like switch for switch. However, when adding a different switch, such as a smart switch in which the terminals are different and the wiring requirement is a little different, I will attempt to figure it out, but when I can't this was a great way to get feedback regarding what I was missing in the process. This was certainly cheaper than hiring an electrician to do a simple switch change (service call and labor). I was connected with a master electrician, sent him a picture of what my switch and wires looked like and within minutes I had the "fix." Worked like a charm! (having a picture to upload so he could "see" what I was talking about was very helpful).

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
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So Happy then very sad
February 15, 2024

Great talk with Dr...he gave me awesome advice and really answered all my questions. But I then I realized that instead of changing me for trial they billed me almost $50. Sorry but now I feel cheated.

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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I was contacting Amazon about this issue. I got transferred some how to your site. I then got tricked into giving them my info and credit card numbers. I thought they were going to refund my money. But then I found out this company has nothing to do with Amazon. I contacted them and it seems there not going to refund my money. After that they sent a answer than didn't answer any of my question

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Wes,

I'm sorry to hear that you reached us in error. It sounds like you googled Amazon and came across one of our ads first. I see your membership fee was refunded on the 15th and it's showing as 'reversed' so it should have just dropped off your account. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Maryland
1 review
0 helpful votes
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It was good.
February 15, 2024

After some false starts my problem was solved.
That's all I have to say.

Date of experience: February 15, 2024
Maryland
1 review
0 helpful votes
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Very helpful
February 15, 2024

The attorney was very nice and helpful and gave me the information I needed

Date of experience: February 15, 2024
Wisconsin
1 review
0 helpful votes
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I got a clue to my problem from RobHVAC and the problem was actually coming from my smoke detector, not my thermostat. My smoke detector battery chirped because the battery needed to be replaced.

Date of experience: February 15, 2024
Florida
1 review
0 helpful votes
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Need information
February 15, 2024

Out of state issues.provide great advise case law and areas to research. Would have loved a little more reassure or literature from them. But I did my home work and was able to find what I needed to finish the task

Date of experience: February 15, 2024
Delaware
1 review
0 helpful votes
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Feedback
February 26, 2024

I did not know that there was a charge for this. Had I known I would not have agreed to this.
Plus my question was never answered.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Joan,

I hope you have been able to receive the information you needed. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35