JustAnswerReviews 21,217

I asked one question, I thought it was a one off payment. I have just realised you have been taking been taking £35 over the last 5 months equalling £175 for one question, that actually was not helpful. I feel pretty stupid now. I am elderly and not tech savvy, so did not realise I had made any commitment. I jwas just looking for a answer, wish I had never come across you.
I am struggling financially, and that is a lot of money to lose. Why was I not sent updates so I would have realised. You are no better than the fraud scammers that we are told to look out for, a very expensive lesson learnt here. I have looked through my emails and not one single email was sent to me to confirm this subscription..

Be careful using this company. It leads you to believe that it will cost $5. Then there is a recurring $39 monthly fee. After realizing this, I communicated by email with one of their staff. In the email, I told them that if this was a monthly membership, I would pay the $5 and the first $39, but after that, I wanted to cancel. Their staff member responded in an email and even tried to give me a discounted offer of only $20/month. I stuck with canceling. Later I found out that they were still charging my card. They charged me for four months after I cancelled. After some strongly worded emails, they gave me a one month refund. I complained again and they told me they credited two more months as a courtesy. BULL, this is no courtesy, they charged me after cancellation. They still owe me for one more month. They haven't answered my last email about this. Pretty ironic that "JustAnswer" hasn't answered me yet.

I had some issues with them at first, but customer service eventually made it right. They don' t do specifics, but more general help at least with immigration laws.

I did not subscribe for membership but somehow i was charged for monthly membership of $60 out of intention from my credit card. I just chatted with them for 5 mins only and did not request the call.
Be aware of this company.

Just Answer is a "predatory vendor" who advertises a $5 question charge, but charges you an additional $69 membership fee once they process your credit card. When questioned about this, customer service responds that the $5 charge is a "good faith down-payment " towards the $69 membership fee. However, this is a lie as you are charged both fees. In addition, you are told $5 is a trial membership fee in the advertisement. Again a lie that conflicts with what customer service bot says. Do not purchase unless you realize your initial trial is nit a trial and you are buying a membership for $74 initially. False advertising...BEWARE!

If you use this service, the charge will be $55 plus a $5 charge. Do not trust this service. Speak to anybody other than this service! Then you will be charged $55 monthly! The only reason I selected one start is because I would not have been able to leave this review without at least one star! Beware!

There is a fine print 'gotcha' clause after you pay for one answer. 2 months later you are charged a membership $30, maybe more. In initial billing it should tell the consumer upfront, not hidden, that your 1st answer is this $ amount, PLUS a membership fee to be billed in 2 months time.

Justanswers does an extremely poor job. It takes a while to pay them which one must do first. After payment there is no motivation to do good work. And Justanswers does not do good work unless questions are super easy. And they are not motivated to answer fully because they are paid first. I found justanswers to be a "just waste of time and money."

Also, they usually do not know any answers so it takes them several days to respond correctly and fully. And then you have to pay more to get the rest of the answer.

GE sent me over to this service saying it's $2 to sign up but it's refundable. Through text messages, Shawn gave me so.e very generic advise with no specific advice with respect to the model of dryer. Once we realized he couldn't help he just abandoned me. Worse, I got charged $42. Don't waste your money.

DONT WASTE YOUR TIME!
On a weekend, transmission went out on my truck, and i have a sick goat. I cant get to the vet as soon as i would like, so I I looked on line and found I could contact "just answer" to chat with a vet regarding my sick goat. I was told there was a $5- fee which was "totally refundable", for this service. I agreed... (being a concerned and vulnerable pet owner). Only I was charged $40- with NO vet consult and NO answer to my pets concerns.

I had to turn them into the fraud department of my bank for their scam, and get a new credit card. Total B.S.!

Shame on you just answer!

This company advertises a small amount you pay to get an answer to your question but they hide their "monthly membership" in a long drawn out T's and C's. The first time you pick it up is in your own bank... unfortunately they have perfected their scheming and Im pretty sure tgey dont actually have members past their deceptive first fee. I have requested a refubd to which the have refused. They say we know its confusing, its not confusing its deceptive. Do not trust them and do not put your card details in.

What a scam of a website, they charged me without my consent and sent me boiler plate stupid explainations to my email.

The so called experts are not as such, they are just regular people or students searching answer on google.

Avoid!

I called with a very simple question. Sirius sent me to JustAnswer. I was told there is a $1 refundable fee. I explained my question to the first. They referred me to Tech. No problem with me yet. When Jake the tech answered, told me to state my issue. No friendly voice here. Plus, first person said she sent tech my question. Interesting that I can see it on the same text he asked my problem. Said he would be right back.Transferred me to screen requiring $39 membership fee to answer my question. It's not even a tech question! I do not want this but no way out of screen so just left. I called back and was told $1 would not be charged again. It was! I then stated I was unhappy and why. Declined the offer to help. Now I have been charged $1 twice AND the membership fee I never agreed to. Never did get the answer to my question so guessing I won't get my money back either! Hope you have better luck than I did!

I paid the $5 to ask a question and did NOT know I was signing up for a $60 recurring membership fee. I was glad to pay the $59 to talk to an attorney that was clearly stated ahead, but not the $60. I canceled the membership next morning and ask for the membership refund and was told that I overlooked the information about the membership ship. I am very careful and it was not obvious that I was being charged a membership. The email and my credit card is how I found out after the fact. The refund was denied. This is a scam.

Same as all other reviews. Cancelled membership and they still kept taking $66 every month. Only way to make it stop was to cancel my card. These people are making money off peoples problems...it's disgusting beyond belief!

Scam! Lead to think it was 5 dollars. No thats just the fee. 51 dollars Then hung up on many times

Please do not use this service. They are scammers. Keep deducting after membership cancellation. Not to be trusted.

When you get on their chat you are asked to pay five dollars. Then you get to the payment site and not are you only asked to pay $5 but an additional $69 that you are lead to believe that you can cancel and not be charged. This is not true you are charged the $69 regardless of how soon you cancel i called within minutes of seeing the charge and was told I would not be charged. When I called back after the charge was not removed I was told oh that is non refundable. Im sorry but that is wrong no matter how you look at it.