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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The wait to speak with a vet was no longer than 5 minutes. The vet was polite, knowledgeable and informative. The aftermath, however, was disappointing. I received a flurry of emails asking for follow up positive reviews. I finally had to block everything.
This Time, but I don't think it's fixed. Have been taking pictures of pictures!(
While visiting my sister, her dishwasher would not start and before we called a service person, I decided to try just ask. Within minutes, the expert diagnosed and solved the problem!
This was my first time dealing with GI Stasis with either of my bunnies, and the vet was able to walk me through the process of helping Bunnie ease his pain. Big thanks to Erin who was able to give instructions through my obvious state of panic as well as checking in after our call to make sure Bunnie was doing okay.
The Dr. was very helpful and informative. My pup has had an itch problem due to flea allergies. His ears have now started itching too. I thought it was mites but I now know that it is very rare for dogs to have mites. It is a yeast infection that was probably induced by his allergies. He sent all the information to me for things to get to help get my dog some relief. I'm very thankful and would recommend this site.
Debra's replies to my questions were clear and concise. I cover a number of topics in my quest for answers and she was very knowledgeable in all areas. Thank you.
Working on a phone system I had a specific display question on a specific model. The problem is clearly with the central system as ALL phones are experiencing the same problem at the same time. I was happy to pay for a SME to assist but what I got was a basic tech who knew nothing of the system and gave a generic "try this" response. When the questions got hard the tech abandoned me mid call. About an hour later another tech came on line (via text) after I complained with basically the same information... What a waste of time and money.
I needed help locating a part for my 1999 Mustang and they found one at Rock Auto. I ordered the part and it will be here this coming Friday.
Thanks for your assistance.
My experience with Justin was the phenomenal, I've only not responded to him again because there has been a death in my family.
Always very quick service and professional expertise. I really appreciate that. I've used this service several times for different matters. Each time has been a very positive experience. I recommend.
Very quickly explained what cables I would need and possible issues I would experience with my particular IPad model.
Appraiser responded quickly to answer my question. No pressure to continue or maintain a membership or hidden fees. Very pleased overall!
I appreciated ability to ask a question about an unusual situation with taxes that I just couldn't find an answer with research and since I do my own taxes I didn't want to look for local help and wait for an appointment. A couple of texts, waiting for research being done and a simple answer that was helpful.
My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.
I followed the instructions. Thank you for your expertise.
I was asking about ciber fraud, and received a full list of action needed in my homeland, Europe, and Ireland where scammers opperate.
My next question was about my creditcard MC liabilities - and again got useful information.
I needed assistance to authenticate an intended purchase. Answered in minutes with just the information I need to finalize my purchase. I got an awesome deal as a result!
Extremely helpful and did exactly what I requested
As a returning resident after 20 years abroad I needed some info on UK tax. I got my answer in easily understood detail in less than an hour.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello George,
I hope you've been able to get your phone working. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35