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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Texas
2 reviews
0 helpful votes
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The vet was great.
February 18, 2024

The wait to speak with a vet was no longer than 5 minutes. The vet was polite, knowledgeable and informative. The aftermath, however, was disappointing. I received a flurry of emails asking for follow up positive reviews. I finally had to block everything.

Date of experience: February 18, 2024
Pennsylvania
1 review
0 helpful votes
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This Time, but I don't think it's fixed. Have been taking pictures of pictures!(

Date of experience: February 18, 2024
Texas
2 reviews
0 helpful votes
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Fast and accurate!
February 18, 2024

While visiting my sister, her dishwasher would not start and before we called a service person, I decided to try just ask. Within minutes, the expert diagnosed and solved the problem!

Date of experience: February 18, 2024
Canada
1 review
0 helpful votes
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Help and guidance with GI Stasis
February 18, 2024

This was my first time dealing with GI Stasis with either of my bunnies, and the vet was able to walk me through the process of helping Bunnie ease his pain. Big thanks to Erin who was able to give instructions through my obvious state of panic as well as checking in after our call to make sure Bunnie was doing okay.

Date of experience: February 18, 2024
Florida
1 review
0 helpful votes
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Dr.Porter
February 18, 2024

The Dr. was very helpful and informative. My pup has had an itch problem due to flea allergies. His ears have now started itching too. I thought it was mites but I now know that it is very rare for dogs to have mites. It is a yeast infection that was probably induced by his allergies. He sent all the information to me for things to get to help get my dog some relief. I'm very thankful and would recommend this site.

Date of experience: February 18, 2024
Canada
1 review
0 helpful votes
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Legal Advice From Debra (Legal Expert)
February 18, 2024

Debra's replies to my questions were clear and concise. I cover a number of topics in my quest for answers and she was very knowledgeable in all areas. Thank you.

Date of experience: February 18, 2024
Alaska
2 reviews
5 helpful votes
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No Experts
February 28, 2024

Working on a phone system I had a specific display question on a specific model. The problem is clearly with the central system as ALL phones are experiencing the same problem at the same time. I was happy to pay for a SME to assist but what I got was a basic tech who knew nothing of the system and gave a generic "try this" response. When the questions got hard the tech abandoned me mid call. About an hour later another tech came on line (via text) after I complained with basically the same information... What a waste of time and money.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello George,

I hope you've been able to get your phone working. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Idaho
1 review
0 helpful votes
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Good job
February 18, 2024

I was connected with the right person who quickly went to work to figure out my problem and give me the answers I need to find out. Thank you.

Date of experience: February 18, 2024
Virginia
1 review
0 helpful votes
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Part
February 18, 2024

I needed help locating a part for my 1999 Mustang and they found one at Rock Auto. I ordered the part and it will be here this coming Friday.
Thanks for your assistance.

Date of experience: February 18, 2024
Wisconsin
2 reviews
2 helpful votes
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Qualified and professional tech support
February 18, 2024

My experience with Justin was the phenomenal, I've only not responded to him again because there has been a death in my family.

Date of experience: February 18, 2024
Louisiana
1 review
0 helpful votes
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Quick, Easy
February 18, 2024

Always very quick service and professional expertise. I really appreciate that. I've used this service several times for different matters. Each time has been a very positive experience. I recommend.

Date of experience: February 18, 2024
Virginia
1 review
0 helpful votes
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Very quickly explained what cables I would need and possible issues I would experience with my particular IPad model.

Date of experience: February 18, 2024
Alabama
2 reviews
0 helpful votes
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Quick response!
February 18, 2024

Appraiser responded quickly to answer my question. No pressure to continue or maintain a membership or hidden fees. Very pleased overall!

Date of experience: February 18, 2024
Michigan
2 reviews
1 helpful vote
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I appreciated ability to ask a question about an unusual situation with taxes that I just couldn't find an answer with research and since I do my own taxes I didn't want to look for local help and wait for an appointment. A couple of texts, waiting for research being done and a simple answer that was helpful.

Date of experience: February 18, 2024
Australia
1 review
0 helpful votes
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My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.

Date of experience: February 18, 2024
California
1 review
0 helpful votes
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My experience with JustAnswers
February 18, 2024

I followed the instructions. Thank you for your expertise.

Date of experience: February 18, 2024
Israel
1 review
0 helpful votes
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A pro approach
February 18, 2024

I was asking about ciber fraud, and received a full list of action needed in my homeland, Europe, and Ireland where scammers opperate.
My next question was about my creditcard MC liabilities - and again got useful information.

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
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Helpful!
February 18, 2024

I needed assistance to authenticate an intended purchase. Answered in minutes with just the information I need to finalize my purchase. I got an awesome deal as a result!

Date of experience: February 18, 2024
South Africa
1 review
0 helpful votes
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Extremely helpful and did exactly what I requested

Date of experience: February 18, 2024
France
1 review
0 helpful votes
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Slick service
February 18, 2024

As a returning resident after 20 years abroad I needed some info on UK tax. I got my answer in easily understood detail in less than an hour.

Date of experience: February 17, 2024