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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,414
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Non working refrigerator
February 20, 2024

The person I texted with was knowledgeable, polite and guided me, as best he could to try and rectify my issue

Date of experience: February 19, 2024
Ohio
1 review
0 helpful votes
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I will use this again for sure I was so glad I did don't hesitate call

Date of experience: February 19, 2024
Georgia
1 review
0 helpful votes
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Good instructions.Exact and precise.
February 20, 2024

I was blind,then I could see. It was very refreshing.Got the job done with no fuss.It took some time considering it was a first time fix,yet it worked out great.

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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I have had money taken from my credit card. I authorized a 5 dollar fee but so far 32 dollars was taken from my credit card plus 32 more. Still no answer even though I was told I had an answer sent to me.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Oregon
1 review
0 helpful votes
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Transferred
March 1, 2024

I was transferred to the right department and all was well

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
3 reviews
0 helpful votes
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Drink fluids do deep breathing and take a tranquilizer to relax and then retake it when relaxed

Date of experience: February 19, 2024
South Carolina
1 review
0 helpful votes
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Great service
February 20, 2024

I dealt with two technicians they're both good!
Thank you Just Answer!

Date of experience: February 19, 2024
New York
1 review
0 helpful votes
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Great Experience
February 20, 2024

The Vet (Dr Debby) called me and walked me through what I needed to do after my puppy ate chocolate brownies on a Friday night. Our city has no urgent care for animals. She was understanding, kind, and supportive. I was able to take care of my dog and he was fine.

Date of experience: February 19, 2024
Singapore
1 review
0 helpful votes
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I could not empty my system in 6 days, his advise helped.

Date of experience: February 19, 2024
Illinois
1 review
0 helpful votes
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Not Helpful
February 29, 2024

The support person was extremely polite, patient and tried to help. Nothing was improved or resolved. It was clear that the person did not know the answer. This is a terrible service and ridiculously expensive. In addition to it not being helpful, the consumer is lured into getting help with an offer that makes it appear that it will cost $1 per call. However, once the consumer has clicked yes, and only then, does the message appear that the consumer will actually be charged $55 per month. I was not able to go back and get the support for $1 per call. There is so much legal language involved, that it's very confusing. I would definitely not recommend this service.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello George,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Canada
1 review
0 helpful votes
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Multable dtc code
February 19, 2024

With minium info I gave to Frank he was able to give several possibilitys that could be happening.
As i check for power to the MAF sensor I found the voltage from the breaker box was at 4v. It turned out to be a faulty breaker box? It was a fault that would have taken even a trained serves tech hours locate with hands on.

Date of experience: February 19, 2024
Georgia
2 reviews
0 helpful votes
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No Help Whatsoever
February 29, 2024

I contacted Just Answer and paid a fee for advice regarding my dog. I never got an answer. I will be disputing the charge to my credit card. Don't waste your money. Totally disappointing.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Patrice,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Utah
1 review
0 helpful votes
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The experts are well versed in computer troubleshooting.

Date of experience: February 19, 2024
Oklahoma
1 review
0 helpful votes
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Reverse chargeo proper answer.
February 29, 2024

Reverse credit card charge 46$ did not answer intuit turbo tax question

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Very satisfied,got a reply very quickly,with the correct way to do the job

Date of experience: February 19, 2024
Ohio
1 review
0 helpful votes
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Run Around
February 29, 2024

I think ou may jsust running a scam. Bank rejected my card for no good reason. Went from one chat to a second chat and then a phone call but the caller couldn't call me although the number was correct. Altogether just a run around to collect $339 and do nothing. Goodbye.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Maryland
2 reviews
0 helpful votes
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This was my first experience with Just Answer, and it was excellent. I had a fairly complicated legal question, and Jim got back to me very quickly with an answer. Thanks!

Date of experience: February 19, 2024
Michigan
2 reviews
1 helpful vote
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New tires and sensors in September no problems.then TPMS fail light came on in February...Belle tire replaced one sensor and problem resolved we thought. Then it came on again and Belle tire determined other 3 sensors were bad. Replaced them and problem went away for a day or two. Then the TPMS light came on again.

My TPMS warning light stayed on...then it went off. Then it went on...now it is off. Blake from just answer told me what options I had...Honda Diagnostic scanner was the main option. Now that the TPMS is working and showing all tire pressures I'll hold off on that idea. The actual sensors are either good or bad and the TPMS control unit does not cause them to fail. Also learned there is no separate fuse. Blake gave good advice and increased my knowledge of the TPMS sysyem.

Date of experience: February 19, 2024
Louisiana
1 review
0 helpful votes
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Answered all my Questions
February 19, 2024

He was very knowledgeable and made some helpful Suggestions. A lot of helpful information in regard to how could resolve the issue back up with valuable contact information.

Date of experience: February 19, 2024
South Africa
1 review
0 helpful votes
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Not satisfied at all since I feel like it is a scam.Why should I pay R365 when MTN servicesare free of charge

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28