JustAnswerReviews 22,898

Mark was able to help me with a stuck food processor lid and Imwas so grateful, I was ready to throw away and buy a new one. Thankfully that wasn't necessary. Success?

My chicken was egg bound. Dr Fields talked me through everything for 2 days. She helped me save her life. Today my hen was running around with a great deal of pep. Many thanks to her.

I didn't have to wait very long for the callback, the attorney quickly answered my questions, and I got my money's worth..

Big help! Needed a quick solution to an HVAC unit..

Made me feel better once I let go my anger out in just typing it the explan what tooled place but I has to call one them to take the case and I know it a good case for one of these lawers to be able to handle.

Quick resolution and peace of mind! The tech not only got to me quickly, but he backed his response up with engine performance diagrams from Chevy so I better understood!

Mark really tried his best with several approaches but I am computer illiterate and had a difficult time trying to understand what he was talking about.

I was lured into the website and taken advantage of. I saw $5 for the initial consultation then if I wish to have the membership, $60. I canceled within minutes when I realized that JustAnswer had charged me $65. This was devastating to me.

This is my second interaction,the first one was in November when I was advised to take my beloved Casper to a vet immediately.he had heart failure and had to leave us the same night.Now we have taken a rescue cat that was petrified and not eating I followed all the tips and I am pleased to say he is eating small portions and has started to interact with us.Thank you once again.

My experience with just answer could not have been better. I needed help with my dishwasher that was leaking and the repairman who answered my questions, gave me advice and a day later I was able to fix the dishwasher myself for $18.

My question was NEVER answered, but the email implies it was answered. Why ask for my credit card number.

I was not helped at all l was texting with Sam and he told me what l knew already. I knew that if l couldn't get in l would have to create a new account. So l will try and create a new account.

Shawn was knowledgeable and well spoken. He even contacted Mercury for further assistance. He spent a good deal of time with me exploring the best approach to the problem and what was likely causing the problem. Thank You Shawn for your professional help

Requested a phone call - 10 minutes later a CHAT BOX opener from Matthew. Responded to his question with a detailed reply. 25 minutes later no replies from him. Again, i requested a phone call. Waited an additional 10 minutes in the CHAT BOX and then signed out.
I will be asking for a refund if I do not receive a phone call from a qualified technician soon.

UPDATE: Customer service reached out to me to let me know they would refund the $30.00 fee I was charged. I greatly appreciate that! Thank you so much.

The tech was very helpful and we were able to get the app downloaded. However, I did NOT know I was going to be charged $30.00 for the service. I was told by what I assume was an AI bot that the charge would be a fully refundable $5.00. Nowhere did I see anything about a $30.00 charge. I thought I was speaking to someone at Samsung help, but I guess I wasn't. I'm glad we got our problem fixed and the tech was very nice and patient, but you all need to be more upfront about the cost.

I turned to JustAnswer to help me diagnose and repair a Key Immobilizer issue. My associate, Chong, was on top of it and walked me through it in short order. Really couldn't have asked for more.