JustAnswerReviews 22,642

I was not helped at all l was texting with Sam and he told me what l knew already. I knew that if l couldn't get in l would have to create a new account. So l will try and create a new account.

Shawn was knowledgeable and well spoken. He even contacted Mercury for further assistance. He spent a good deal of time with me exploring the best approach to the problem and what was likely causing the problem. Thank You Shawn for your professional help

Requested a phone call - 10 minutes later a CHAT BOX opener from Matthew. Responded to his question with a detailed reply. 25 minutes later no replies from him. Again, i requested a phone call. Waited an additional 10 minutes in the CHAT BOX and then signed out.
I will be asking for a refund if I do not receive a phone call from a qualified technician soon.

UPDATE: Customer service reached out to me to let me know they would refund the $30.00 fee I was charged. I greatly appreciate that! Thank you so much.

The tech was very helpful and we were able to get the app downloaded. However, I did NOT know I was going to be charged $30.00 for the service. I was told by what I assume was an AI bot that the charge would be a fully refundable $5.00. Nowhere did I see anything about a $30.00 charge. I thought I was speaking to someone at Samsung help, but I guess I wasn't. I'm glad we got our problem fixed and the tech was very nice and patient, but you all need to be more upfront about the cost.

I turned to JustAnswer to help me diagnose and repair a Key Immobilizer issue. My associate, Chong, was on top of it and walked me through it in short order. Really couldn't have asked for more.

My vet was so caring, super helpful and my parakeet is doing so much better from his eye infection. He's recouping steadily and I am so relieved

My Roku And Hulu subscriptions just Quit!
Couldn't Access anything.
Went To Roku /Connectivity!
The Tech Shalid (spelling) was very helpful.

我是一个刚退休的人，曾经在邮局工作20多年。我是在1989年移民到美国来的，虽然已在美国居住了三十多年，但对美国的各方面了解还不够，还需要学习。

Worthless. Took forever and skirted my actual question.

The Tech was very patient and knowledgeable and solved my issue quickly and was a very nice fellow 👍

Pésimo servicio, me han cobrado un chingo de veces, y ni siquiera me dejan hacerles preguntas a los supuestos especialistas, y te siguen cobrando, que basura de sitio y estafadores.

This website signs you up for a subscription at $60. Per month after your original $10. Question you asked. You then look at your credit card bill and they continue to charge you monthly. You have to get in touch with them and cancel your subscription that you never really knew you had unless you read all the fine print associated with the website. I asked one question and was given a BS answer. So I say I wasted $10, not keep billing me for 2 months at $60. Per month. Asking for a refund of the entire $120. Now the time I have had to spend dealing with this scam.

Мене ошукали на гроші шахраї. Мені допомогли скласти заяву до поліції!

The attorney I worked with was quick to respond, compassionate, kind, and knowledgeable.

I had a problem when i was looking for help with my computer so i signed up with just answer totaly my fault for not reading everything so i ended up with a subscription i did not want but when i called up to cancel and ask for a refund i was told i could cancel but i could not get a refund i was upset when i explained my circumstances he agreed to a refund he was very professional i am pleased by the way they understood and handeled it the right way

David was so helpful. I've been searching for answers regarding to title to my house. He directed in right direction and a huge relief was taken off my shoulders

My fridge was not making ice inside the ice maker box - it was making ice down the side walls of my freezer and the floor! I contacted JustAnswer in the evening and received a message almost instantly and was told my specialist would contact me. And he did! Aaron was super patient, asked for photos and lead me step by step through the process. The was about an hour when he didn't get back with me but I realized that he probably had others he was also helping. I was about to give up and follow up in the morning when he returned to my message portal and together we sorted it out. He followed up in the morning to see if any ice had been made - a few ice cubes were there but not very impressive. Well after I got home later in the day, the ice drawer was full and everything was working perfectly! So grateful and happy I managed to repair this with Aaron's knowledge and help!

From my first conversation online to my final phone call, I was very impressed with everyone involved in helping me with my particular questions and concerns. Every concern was addressed and handled swiftly. Thanks to all of you.

In the middle of the night our elderly (age 93) mother seemed to have trouble breathing. We called her doctor and he said nothing could be done until she was taken to an emergency room, which is hugely stressful for the patient. In desperation we decided to get a second opinion and called Just Answer. They matched us with a doctor knowledgeable in geriairic care and she identified our mother's wheezing sound as a harmless noise common to very elderly patients when lying down. That diagnosis gave us huge peace of mind and saved us from a sleepless night. Dr. Mary Money is highly recommended!