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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I could not get my tv hooked up to the internet on a new firestick. The agent texted info and helped me get through the tedious process. Big help, went quickly.
Still working on problem, but Todd has helped me go in the direction that is needed to fix the problem on my 08 Expedition. I'll be using again!
Our old neighbors from when we lived in Florida are claiming water and mold damage was supposedly caused by our hurricane shutters. Trying to get the new owner to pay. Lori was great and very clear on the law. Really put our kind at ease.
Kasey was the best. Gave me some great options to deal with the issue in my yard.
Veterinarian was clear and to the point, with key info i was able to get and look up clearer info and save my bird with some luck getting the stuff i needed
I can now use my email account but I can not afford to carry on with my subscription. I am a 78 year old disabled pensioner in a wheelchair. So would be so kind and cancel my future subscriptions
I was in a panic about a legal problem that came as a complete surprise. The Just Answer solicitor gave me good advice on how to proceed, which probably saved me a few hundred pounds and hopefully some time, too.
It was great to have someone readily available to advise me.
I am ever so grateful, I received an immediate response in a desperate situation. Every concern I raised was addressed and explained and elaborated on to an extent that I was able to act in composed manner and did not do anything that would potentially lead to more serious consequences. From the bottom of my heart-THANK YOU SO MUCH AND GOD BLESS YOU AND YOUR FAMILY
Ads said pay $1. But when you sign up they charge you $46 a month. Ad also said refund $1 (did not happen). This is false advertising.
When I went on your site it said the cost was $5.00 totally refundable, and then I was charged $55.00 out of my account. This was very disappointing to me.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Easy and quick answer. No judging just all business and customer service.
I had been trying for months to cancel an online subscription. I was hooked by a low rate for a month and then I could cancel at any time. I could never find out what I had signed up for or the place to cancel. The Just Answer tech told me where to go and what to do. Wa La! It worked! Thank you Just Answer tech!
Reached out, and was lucky enough to get Allen as my Nissan Master mechanic. I will admit he had never heard that noise before and thankfully I had it on video. It's not a noise that I was able to duplicate on demand. Together on the phone, Allen walked me through a few exercises so that we could try to replicate the noise and pinpoint where it was coming from. Although we were unable to figure out what the noise was, he gave me some great ideas to take to my Nissan dealer. Allen did not give up on me and spent a good part of the day trying to figure out what my issue was. Not only did Allen do his best to troubleshoot my issue, but also helped me figure out how to upload my video to YouTube so that he could access the video with a squeak. I am not tech savvy!😞 I'm so appreciative of him giving me some really good ideas to take back to my Nissan dealer. Allen really went above and beyond and I am very appreciative.
.They were very prompt in getting back to me.and very informative about the items I was selling.
Representative was very helpful and professional. Answered all my questions
Nothing negative about contacts Easy to communicate with on 1st name basis
I thought the wait was longer than expected and I was disappointed of my call not being able to contact with the lawyer (Jan). However, between Pearl, customer service personnel and Jan I was able to receive excellent legal assistance and advice, thank you all!
So far very good. Answered my questions and put me on the right track.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28