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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I waited for 4 weeks to hear back from my insurance company about an accident I had despite calling them multiple times. Within 2 days of talking to one of your lawyers, the problem was fixed. Thank you Debra, you're awesome
Such a knowledgeable and kind Dr.Dave pleasure dealing with him
DR Katie was amazing she answered all my questions and made me feel very calm and relaxed and my pup turned out to be okay! Thank you DR Katie
Excellent service honest dependable customer care support
They always answer quickly which I appreciate. They are very professional, and always answer my questions. It is a great tool to have when your vet offices are closed.
You have great customer service representative. Mr. David was kind and patient very helpful.
I have a 15 year old Tankless Hot Water Heater that is making Banging Noises. Mike knew what I had, walked me through the problem, and had the solution. Thank You!
My appraiser was very helpful and efficient In getting my value and explaining it to me.
Got an email from doctor telling me what over the counter drugs I could use for my parakeet with a sore toe.
I was just writing to get advice about breastfed babys bowel habits. The first doctor didn't get many details and gave me an answer to cover their license in case of lawsuit. I get it. I am an RN. The second opinion got more details of the situation and gave a better more detailed answer. I do recommend this platform since they do give you a second opinion option.
Rapid, knowledgeable and responsive help. Positive outcome and pleasant engagement.
Thank you - fast answer to a repair issue in our home. With your help - I'm a hero again.
Alex Mohamed was very helpful and knowledgeable in his field of expertise, after I told him about my van was handicap vehicle, and told me what I need to do first.
I do my Bible study on my PC laptop and this day I decided to type in Hebrew names used in the Bible to get more accurate pronunciation. It was going well at first as I was getting pronunciation from what turned out was a YouTube account. Then I decided to click on another web link when I got a blown up warning that my PC had been compromised and had been locked, and it also indicated that I should not turn my computer off but instead call this 888 number provided below. I was also getting a voice warning that kept repeating a warning message. I called the 888 number but it would give me a 'non- used' number message.
As advised shut refrigerator for 48 hours. Moved our and cleared drain. Works like new.
Excellent Intuit representative who found a new upload fix/patch and walked me thru the process until Intuit loaded.
I wasn't pleases with my Veterinan and wanted a second opinion. I have had long online chats with both Dr. Black and Dr.Mike. I think they're both just wonderful. They have both provided me a lot of useful advice. So far so good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rae,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35