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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,439
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Deloraine I.
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Website is faulty. Would not receive my texts to Dr Basu. Hence, no help, no script. I want my $ back

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

New Jersey
1 review
0 helpful votes
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Absolutely cured my dilemma.
March 27, 2024

Fuel filters ram Cummins 6.7 installed eBay cheap filters truck would not start. Talk to the online MC...he says put your old ones back in and go buy real Mopar filters. Two beers later and a lot of grumbling...I'll be danged it started right up.

Thank U going to buy real ones tommorrow.

Date of experience: March 16, 2024
New York
1 review
0 helpful votes
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Excellent Response from Jeffrey
March 27, 2024

The immediate response from Jeffrey eased our concern that our puppy could have ill effects from the Tetracaine. The puppy may not ingested any but we still wanted to know how harmful it could have been.

Date of experience: March 16, 2024
Idaho
1 review
0 helpful votes
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Conversation lead to nowhere
March 27, 2024

Wanted professional to give a specific estimate or idea of which muscle could be injured however it seemed like professional lacked knowledge of basic terminology and continued to repeat what I would say. Conversation left me more frustrated than prior.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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James was helpful in figuring out my problem. Tried several options to no avail. His diagnosis was the control board. Going to find out. Oh and said to unplug the washer, but at the time I needed help to move it out to get to the plug.

Date of experience: March 16, 2024
Virginia
1 review
0 helpful votes
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Account support is outstanding.
March 26, 2024

Any problem I had was quickly answered by an accountant.

Date of experience: March 16, 2024
New Jersey
1 review
0 helpful votes
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Unresolved
March 26, 2024

Attempting to get Roku setup, never got the call back that was promised. Very disappointed!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for reaching out to us at JustAnswer and we apologize for the confusion.

We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.

We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Iowa
1 review
0 helpful votes
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Great service!
March 26, 2024

I had a very helpful, informative and a quick response within the hour to some jewelry I wanted to have appraised, thank you very much.
P L.

Date of experience: March 16, 2024
Colorado
1 review
0 helpful votes
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Stuck in a Stressful place
March 26, 2024

I was smack dab in the middle of filling my taxes. I did not have the information I needed. I asked Just answer and they came to my rescue quickly and saved my day

Date of experience: March 16, 2024
Canada
1 review
0 helpful votes
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Thank you
March 26, 2024

Very helpful,, dr was knowledgeable and I could tell wanted to help..

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Good Info
March 26, 2024

I could not have fixed Ford car without the instuctions provided. Not available from search engines, Saved $500

Date of experience: March 16, 2024
Australia
1 review
0 helpful votes
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You need to refund my $68
March 26, 2024

I would like my $68 refunded It wasn't clear that you were in America Also I waited on line for nothing Still have a blinding migraine

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Kathleen,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Virginia
2 reviews
0 helpful votes
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Credence Sol was very knowledgeable & professional about the subject I'm having trouble with & assisted me in how to get assistance! She helped me feel at ease. Thanks for your patience & assistance!

Date of experience: March 16, 2024
Colorado
1 review
0 helpful votes
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Working over the phone, Anthony made tests to diagnose the problem with my i-phone. He was crisp, and clear in giving me directions to solve the issue.

Date of experience: March 16, 2024
Florida
1 review
0 helpful votes
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Blew Me Off
March 26, 2024

I was redirected to this site for a simple question -- the replacement part number for an LG refrigerator/freezer water filter. I sent the information and no response.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Ed,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Refrigerator Error Message
March 26, 2024

Three days ago I discovered an error message on the front panel of my Kenmore (LG) French door refrigerator: "Er IF" and attempted to search for the meaning. Finally I went to Google, entered the message and was referred to "Just Answer." I was connected with Matt who phoned me and described the meaning of the message--that "the defrost fan was frozen." He made several suggestions of how to attend to this situation--all of which an 84 yr. Old women was not able to tackle along. 24 hours following this phone call I discovered that the error message was no long showing on the panel and there was a puddle on the floor in front of the fridge, the ice maker was working along with the water dispenser. It is now another 24 hrs. Since this discovery and so far, so good! I will be on alert from here on to make sure the French doors are securely closed so as to keep any air out which causes the ice buildup, etc. Matt was very clear in his evaluation and patient with me.
Thank you for the evaluation and I will highly recommend Just Answer to anyone who asks.

Date of experience: March 16, 2024
Virginia
1 review
0 helpful votes
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Great advice, super easy
March 26, 2024

The care I got for my Dog was so great. Advice was spot on. She considered the meds I already had in my leftover cabinet so I didn't have to go buy new meds, she CARED and follow-up was great also. Highly recommend!

Date of experience: March 16, 2024
Canada
1 review
0 helpful votes
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Prompt and Professional Response
March 26, 2024

My lawyer he responded my question quickly and clearly, and very patient, and professional.

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Very helpful
March 26, 2024

Very helpful his suggestion worked out great. Kind

Date of experience: March 16, 2024
Texas
1 review
0 helpful votes
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Ear problems
March 26, 2024

For the first time ever, my Chihuahua was rubbing his ears and foaming at the mouth. So I found just answer and in less than 30 minutes the veterinarian told me he had an ear infection and he needed to go to a vet office. I took him to the vet office today and the online vet was correct. Skipper has now started his treatment and he should be feeling better pretty soon. Thanks so much.

Date of experience: March 16, 2024